Patient Experience. The Parties agree as follows with respect to Patient/Consumer Experience within Acute Care: • Supplier shall, over time, [*****] to co-develop with Ascension Health technology and service design capabilities, focused on optimizing consumer and provider experience, as will be further set forth in a separate collaboration agreement and any applicable product requirement documents/statements of work agreed between the Parties. It is Supplier’s intent to include, as part of this collaboration, a defined investment into Ascension Health’s Digital Studio division to support development activities. The foregoing investments are contingent on Ascension Health’s commitment to roll out and utilize such provider experience platform and state of the art service recovery technology. • Supplier will [*****]. Supplier will [*****]. • [*****]: ◦ [*****]; and ◦ [*****]. • Through December 31, 2027, Supplier (or through its partners, currently VisitPay or RevSpring) will become the exclusive provider of patient pay experience technology for Eligible Recipients (e.g., Acute Care and AMG). Without limitation of Ascension Health’s rights to in-source such Services under the MPSA, such exclusivity would continue for each calendar year during the Term thereafter, unless, by July 1 prior to the start of the then-upcoming calendar year, Ascension Health reasonably determines [*****]. • As part of the foregoing deployments, Supplier will provide a complete standardized operating system of methods, analytics and operating rigor, in addition to technology. The Parties agree as follows with respect to Patient/Consumer Experience within AMG: • Following the execution of the Amendment, Supplier and Ascension Health will work together in good faith to [*****] as the potential standard technologies to be deployed for this care setting [*****]. [*****] will be documented in a [*****] to be agreed upon by both parties (it being acknowledged that to the extent [*****] to achieve the [*****], the Parties will mutually agree on how such [*****] efforts will be undertaken (e.g., [*****] or whether Supplier will be solely responsible for such efforts)). Supplier will have no more than twenty-four (24) months [*****] (“AMG Exclusivity Period”) to [*****] technology solutions. During the AMG Exclusivity Period, Ascension Health shall not enter into a new arrangement with any third party regarding the provision of digital engagement tools for [*****] for Eligible Medical Groups, unless Ascension He...
Patient Experience. The service should be patient-centred and should respond to patient and carer feedback. Excellent communication between professionals and patients is essential in ensuring patient satisfaction. The service should be in line with the markers of high quality care set out in the NICE quality standard for patient experience in adult NHS services. Patient experience is reported in the National Cancer Patient Survey. In this survey, patients who were in contact with a clinical nurse specialist reported much more favourably than those without, on a range of items related to information, choice and care. The national programme for advanced communications skills training provides the opportunity for senior clinicians to improve communications skills, and all core multidisciplinary team members should have attended this.
Patient Experience. The Provider shall ensure that patients are offered the opportunity to complete a patient experience survey. See Appendix 6. Completed surveys should be returned to: Public Health Contracts and Commissioning Officer Halton Borough Council 2nd floor Runcorn Town Xxxx Xxxxx Road Runcorn WA7 5TD References See Appendix 7
Patient Experience. The MSK Service will form effective relationships with Patient and Public through existing mechanisms. The MSK service will implement patients’ experience surveys including ‘Real Time Patient Surveys’. These surveys will include: Regular evaluation reports detailing the results of the surveys including the key themes that are emerging and the delivery of action plans to address concerns and issues raised by patients, service users and carers; This will also include the Patient Reported Outcomes Measures (PROMS) or MPROM when available and any other similar tools for other conditions as defined by Commissioner. The usage and evaluation and further design will be developed on an annual basis; Distribution of the report to Commissioner, patients and other stakeholders as agreed with the Commissioner; Evidence of active and continual patient and carer involvement in the review and redesign of service provision; Evaluation of Shared Decision Making using the SURE tool; Evaluation of readiness for change and self-management success with the Patient Activation Measure; Compliance with requirements of the Friends and Family Test initiative
Patient Experience. 15.1 The Contractor will participate in a patient survey by engaging patients in the completion of a patient questionnaire.
Patient Experience. 3.2.1. In addition to the requirements detailed in Schedule 1 Clause 2.7 and 2.8, The Faculty of Sexual and Reproductive Health has standards for sexual health and provided within Appendix A (link below) is an example patient experience survey template: xxxx://xxx.xxxx.xxx/pdfs/All_Service_standards_January_2013.pdf
Patient Experience. Providers should demonstrate that they have sought feedback on patient experience at least once during the period of the LES (for example by surveying users), any surveys should include evaluation of the patients awareness of their condition and their knowledge of Warfarin (the Warfarin initiation LES includes a patient education checklist which may provide a good framework for patient surveys).
Patient Experience. All Australians experience best practice care suited to their needs and circumstances informed by high quality health information. Patients experience seamless and safe care when transferring between settings. Nationally comparative information that indicates levels of patient satisfaction around key aspects of care they received.
