{"component": "clause", "props": {"groups": [{"size": 4, "snippet": "In accordance with Creation of ATP Resolutions, the objective is for ATP to \u201caid and act on behalf of the City and Capital Metro to accomplish a governmental purpose by implementing the Project Connect System Plan\u201d. The Articles of Incorporation provide the purpose and objective of ATP: \u201cThe Corporation is to be the principal entity responsible for financing, designing, building, implementing, and contracting with Capital Metro to operate and maintain assets funded by the Joint LGC in a manner independent of the City and Capital Metro. The implementation of Project Connect is comprised of the financing, design, engineering, and construction of a fixed rail and bus transit system, including customer technology, park & ride hubs, on\u2010demand neighborhood circulators, and associated improvements to roadways, bikeways, sidewalks and street lighting. Project Connect also comprises transit\u2010supportive anti\u2010displacement strategies for the purpose of preventing displacement and encouraging transit\u2010oriented affordable housing along Project Connect transit corridors. The Corporation shall implement Project Connect in accordance with the Initial Investment Map and associated Implementation Sequence Plan, as modified from time to time jointly by Capital Metro and the City.\u201d", "snippet_links": [{"key": "in-accordance-with", "type": "clause", "offset": [0, 18]}, {"key": "the-objective", "type": "clause", "offset": [48, 61]}, {"key": "of-the-city", "type": "clause", "offset": [99, 110]}, {"key": "capital-metro", "type": "definition", "offset": [115, 128]}, {"key": "governmental-purpose", "type": "clause", "offset": [145, 165]}, {"key": "the-project", "type": "clause", "offset": [182, 193]}, {"key": "system-plan", "type": "definition", "offset": [202, 213]}, {"key": "the-articles-of-incorporation", "type": "clause", "offset": [216, 245]}, {"key": "provide-the", "type": "clause", "offset": [246, 257]}, {"key": "purpose-and-objective", "type": "clause", "offset": [258, 279]}, {"key": "the-corporation", "type": "clause", "offset": [289, 304]}, {"key": "the-principal", "type": "clause", "offset": [314, 327]}, {"key": "responsible-for", "type": "clause", "offset": [335, 350]}, {"key": "contracting-with", "type": "clause", "offset": [401, 417]}, {"key": "maintain-assets", "type": "clause", "offset": [447, 462]}, {"key": "the-joint", "type": "definition", "offset": [473, 482]}, {"key": "implementation-of-project", "type": "clause", "offset": [546, 571]}, {"key": "comprised-of", "type": "definition", "offset": [583, 595]}, {"key": "the-financing", "type": "clause", "offset": [596, 609]}, {"key": "construction-of", "type": "clause", "offset": [636, 651]}, {"key": "a-fixed", "type": "clause", "offset": [652, 659]}, {"key": "bus-transit-system", "type": "definition", "offset": [669, 687]}, {"key": "customer-technology", "type": "definition", "offset": [699, 718]}, {"key": "street-lighting", "type": "clause", "offset": [839, 854]}, {"key": "for-the-purpose-of", "type": "definition", "offset": [935, 953]}, {"key": "affordable-housing", "type": "clause", "offset": [1011, 1029]}, {"key": "investment-map-and-associated-implementation-sequence-plan", "type": "definition", "offset": [1150, 1208]}, {"key": "from-time-to-time", "type": "clause", "offset": [1222, 1239]}], "samples": [{"hash": "cthLZJLlcV3", "uri": "/contracts/cthLZJLlcV3#overall-objectives", "label": "Joint Powers Agreement", "score": 32.850063324, "published": true}, {"hash": "e9oQvM15Bpz", "uri": "/contracts/e9oQvM15Bpz#overall-objectives", "label": "Joint Powers Agreement", "score": 32.8199594525, "published": true}, {"hash": "38AkRhj3VIj", "uri": "/contracts/38AkRhj3VIj#overall-objectives", "label": "Joint Powers Agreement", "score": 26.9260787964, "published": true}], "hash": "7d35b69b21b28eb8eb9941fe6d7a4097", "id": 1}, {"size": 3, "snippet": "Partnerships defined by formal agreements are rare, and all parties acknowledge the significance of this effort. All parties place value in working as equal partners and will be guided by moral, ethical and professional principles, not limited to rights and interests specified by law. This agreement codifies the desire of the WisDOT, FHWA, and the individual Wisconsin tribal governments to implement the concept of the government-to-government relationship. Under this agreement, all parties will agree to work together under the framework of the Guiding Principles section by providing the transportation related programs and services to better serve their communities. This agreement does not determine specific tribal funding issues or state or federal funding formulas and does not focus on individual tribal specific issues. It does provide all parties with protocols to enhance collaboration, a timeline for measurable results and specific contact staff for timely communication. Addendum 1 is a map of statewide and regional tribal liaison contacts who are the essential key points of communication with WisDOT to facilitate the successful implementation of partnership projects and action items. A WisDOT Tribal Task Force was established after the original 2005 Partnership Agreement was signed. This group consists of representatives designated by the tribal leaders and WisDOT. The WisDOT Tribal Task Force is a forum for partners to address long-standing transportation issues faced by tribal communities. All parties recognize that administration and financial support is essential to the success of the WisDOT Tribal Task Force.", "snippet_links": [{"key": "formal-agreements", "type": "clause", "offset": [24, 41]}, {"key": "all-parties", "type": "definition", "offset": [56, 67]}, {"key": "not-limited", "type": "clause", "offset": [232, 243]}, {"key": "rights-and-interests", "type": "definition", "offset": [247, 267]}, {"key": "this-agreement", "type": "clause", "offset": [286, 300]}, {"key": "the-individual", "type": "clause", "offset": [346, 360]}, {"key": "tribal-governments", "type": "clause", "offset": [371, 389]}, {"key": "the-concept", "type": "clause", "offset": [403, 414]}, {"key": "the-government", "type": "clause", "offset": [418, 432]}, {"key": "agree-to", "type": "clause", "offset": [500, 508]}, {"key": "the-framework", "type": "clause", "offset": [529, 542]}, {"key": "guiding-principles", "type": "clause", "offset": [550, 568]}, {"key": "providing-the", "type": "clause", "offset": [580, 593]}, {"key": "programs-and-services", "type": "clause", "offset": [617, 638]}, {"key": "funding-issues", "type": "clause", "offset": [724, 738]}, {"key": "federal-funding", "type": "clause", "offset": [751, 766]}, {"key": "specific-issues", "type": "clause", "offset": [816, 831]}, {"key": "timely-communication", "type": "clause", "offset": [967, 987]}, {"key": "addendum-1", "type": "definition", "offset": [989, 999]}, {"key": "tribal-liaison", "type": "definition", "offset": [1035, 1049]}, {"key": "points-of", "type": "clause", "offset": [1085, 1094]}, {"key": "the-successful", "type": "clause", "offset": [1135, 1149]}, {"key": "implementation-of-partnership", "type": "clause", "offset": [1150, 1179]}, {"key": "action-items", "type": "clause", "offset": [1193, 1205]}, {"key": "task-force", "type": "definition", "offset": [1223, 1233]}, {"key": "the-original", "type": "definition", "offset": [1256, 1268]}, {"key": "partnership-agreement", "type": "definition", "offset": [1274, 1295]}, {"key": "tribal-leaders", "type": "definition", "offset": [1365, 1379]}, {"key": "transportation-issues", "type": "clause", "offset": [1470, 1491]}, {"key": "financial-support", "type": "definition", "offset": [1567, 1584]}], "samples": [{"hash": "aNO3Ln0iPyy", "uri": "/contracts/aNO3Ln0iPyy#overall-objectives", "label": "Partnership Agreement", "score": 21.8254623413, "published": true}, {"hash": "kX07knOnxFJ", "uri": "/contracts/kX07knOnxFJ#overall-objectives", "label": "Partnership Agreement", "score": 21.3158141957, "published": true}, {"hash": "aqi4o8XIss1", "uri": "/contracts/aqi4o8XIss1#overall-objectives", "label": "Partnership Agreement", "score": 19.4668045044, "published": true}], "hash": "9677c562dde69dabd132739b239f916e", "id": 2}, {"size": 3, "snippet": "The overall objective of the measure is to protect the Ogosta River and ultimately the Danube River, from pollution from discharges of untreated sewage and industrial wastewater, by the provision of a wastewater treatment plant to treat the wastewater to acceptable effluent quality standards and by provision of ancillary infrastructures in the collection system. In particular, the measure will: \u2013 Enable the city of Montana to achieve compliance with Urban Waste Water Directive; \u2013 Reduce the risks to human health for the population living in the target areas served by the new WWTP; \u2013 Reduce the pollution in the trans-border region, including the Danube River and Black Sea; \u2013 Reduce the potential risk of groundwater contamination; \u2013 Reduce the potential risk of soil contamination; \u2013 Improve the protection of the environment of the river basin waters; \u2013 Improve the state of the flora/fauna of the riverine environment; \u2013 Build-up an effective ecological infrastructure to facilitate economic activity; \u2013 Improve the conditions for the development of key sectors of the economy \u2013 tourism and agriculture; \u2013 Improve the quality and quantity range of services for the population in the targeted area; \u2013 Create new employment opportunities \u2013 temporary and permanent and stimulate local and regional development.", "snippet_links": [{"key": "overall-objective", "type": "definition", "offset": [4, 21]}, {"key": "industrial-wastewater", "type": "definition", "offset": [156, 177]}, {"key": "provision-of-a", "type": "clause", "offset": [186, 200]}, {"key": "wastewater-treatment-plant", "type": "clause", "offset": [201, 227]}, {"key": "quality-standards", "type": "clause", "offset": [275, 292]}, {"key": "collection-system", "type": "clause", "offset": [346, 363]}, {"key": "in-particular", "type": "clause", "offset": [365, 378]}, {"key": "city-of", "type": "clause", "offset": [411, 418]}, {"key": "compliance-with", "type": "definition", "offset": [438, 453]}, {"key": "waste-water", "type": "clause", "offset": [460, 471]}, {"key": "the-risks", "type": "clause", "offset": [492, 501]}, {"key": "human-health", "type": "clause", "offset": [505, 517]}, {"key": "living-in", "type": "definition", "offset": [537, 546]}, {"key": "target-areas", "type": "definition", "offset": [551, 563]}, {"key": "served-by", "type": "definition", "offset": [564, 573]}, {"key": "border-region", "type": "definition", "offset": [624, 637]}, {"key": "black-sea", "type": "definition", "offset": [670, 679]}, {"key": "potential-risk", "type": "definition", "offset": [694, 708]}, {"key": "groundwater-contamination", "type": "definition", "offset": [712, 737]}, {"key": "soil-contamination", "type": "clause", "offset": [770, 788]}, {"key": "protection-of-the-environment", "type": "clause", "offset": [804, 833]}, {"key": "river-basin", "type": "definition", "offset": [841, 852]}, {"key": "state-of", "type": "clause", "offset": [875, 883]}, {"key": "economic-activity", "type": "definition", "offset": [993, 1010]}, {"key": "development-of", "type": "clause", "offset": [1045, 1059]}, {"key": "quality-and-quantity", "type": "clause", "offset": [1128, 1148]}, {"key": "services-for", "type": "clause", "offset": [1158, 1170]}, {"key": "targeted-area", "type": "definition", "offset": [1193, 1206]}, {"key": "new-employment-opportunities", "type": "clause", "offset": [1217, 1245]}, {"key": "regional-development", "type": "clause", "offset": [1296, 1316]}], "samples": [{"hash": "hUPfk5MriY", "uri": "/contracts/hUPfk5MriY#overall-objectives", "label": "Financing Memorandum", "score": 19.0, "published": true}], "hash": "7c047d8bc49559dd6d77e676a8a5ae13", "id": 3}, {"size": 2, "snippet": "4.1. The partners agree to work in support of the Island Strategic Partnership\u2019s (ISP\u2019s) overall vision for the Island to be an Eco Island and to support, promote and develop the Isle of Wight as a world class visitor destination with a thriving economy.\n4.2. The partners will support the ISP in the delivery of the objectives of the Economic and Regeneration Strategy in relation to tourism being: \u2022 A higher standard, wider range and increase in the overall quality of the Island tourism offer. \u2022 Eco Island to be instantly recognisable as the Island\u2019s overall brand and the values that underpin it are well understood by all potential visitors to the Island. \u2022 Through active industry engagement, reach a collective agreement about the roles and responsibilities of all players with an interest in tourism and actions that are consistent with this agreement. \u2022 Activities in support of the tourism industry are part of the mainstream of the work of all the public sector organisations on the Island, where appropriate. \u2022 More intelligent collection and application of market information to enable the identification and exploitation of market opportunities for the Island.", "snippet_links": [{"key": "the-partners", "type": "clause", "offset": [5, 17]}, {"key": "agree-to", "type": "clause", "offset": [18, 26]}, {"key": "strategic-partnership", "type": "clause", "offset": [57, 78]}, {"key": "world-class", "type": "clause", "offset": [198, 209]}, {"key": "thriving-economy", "type": "definition", "offset": [237, 253]}, {"key": "objectives-of-the", "type": "clause", "offset": [317, 334]}, {"key": "in-relation-to", "type": "clause", "offset": [370, 384]}, {"key": "quality-of-the", "type": "clause", "offset": [461, 475]}, {"key": "industry-engagement", "type": "clause", "offset": [680, 699]}, {"key": "collective-agreement", "type": "definition", "offset": [709, 729]}, {"key": "responsibilities-of", "type": "clause", "offset": [750, 769]}, {"key": "an-interest", "type": "clause", "offset": [787, 798]}, {"key": "consistent-with", "type": "definition", "offset": [831, 846]}, {"key": "this-agreement", "type": "clause", "offset": [847, 861]}, {"key": "of-the-work", "type": "clause", "offset": [938, 949]}, {"key": "public-sector", "type": "definition", "offset": [961, 974]}, {"key": "where-appropriate", "type": "definition", "offset": [1004, 1021]}, {"key": "application-of", "type": "clause", "offset": [1057, 1071]}, {"key": "market-information", "type": "clause", "offset": [1072, 1090]}], "samples": [{"hash": "h53cBY4CzWj", "uri": "/contracts/h53cBY4CzWj#overall-objectives", "label": "Memorandum of Understanding", "score": 17.0, "published": true}, {"hash": "fsmCI0CPMGG", "uri": "/contracts/fsmCI0CPMGG#overall-objectives", "label": "Memorandum of Understanding", "score": 17.0, "published": true}], "hash": "0925f71b903bd85417453c8b804042ac", "id": 4}, {"size": 2, "snippet": "Partnerships defined by formal agreements are rare. The parties to this Agreement acknowledge the significance of this effort. The parties place value in working as equal partners, and are guided by moral, ethical and professional principles. This Agreement demonstrates the desire of the Wisconsin transportation agencies and the individual Indian Nations located within Wisconsin boundaries to implement a government-to-government relationship. Under this Agreement, all parties agree to work together under the framework of the Guiding Principles by providing transportation related programs and services to better serve their communities. This Agreement does not determine specific tribal funding issues, state, or federal funding formulas and does not focus on tribal specific issues. It provides the parties with protocols to enhance collaboration, a timeline for measurable results and specific contact staff for timely communication. As a result of Executive Order 39, Wis-DOT created an American Indian liaison position (\u201cLiaison\u201d). The Liaison is a major point of communication along with any Wis-DOT Districts and will facilitate the successful implementation of the protocols and action items.", "snippet_links": [{"key": "formal-agreements", "type": "clause", "offset": [24, 41]}, {"key": "the-parties-to-this-agreement", "type": "clause", "offset": [52, 81]}, {"key": "individual-indian", "type": "definition", "offset": [331, 348]}, {"key": "agree-to", "type": "clause", "offset": [481, 489]}, {"key": "the-framework", "type": "clause", "offset": [510, 523]}, {"key": "guiding-principles", "type": "clause", "offset": [531, 549]}, {"key": "programs-and-services", "type": "clause", "offset": [586, 607]}, {"key": "funding-issues", "type": "clause", "offset": [693, 707]}, {"key": "federal-funding", "type": "clause", "offset": [719, 734]}, {"key": "specific-issues", "type": "clause", "offset": [773, 788]}, {"key": "timely-communication", "type": "clause", "offset": [920, 940]}, {"key": "executive-order", "type": "clause", "offset": [957, 972]}, {"key": "american-indian", "type": "definition", "offset": [996, 1011]}, {"key": "the-successful", "type": "clause", "offset": [1141, 1155]}, {"key": "action-items", "type": "clause", "offset": [1192, 1204]}], "samples": [{"hash": "5MVrmfAIhsY", "uri": "/contracts/5MVrmfAIhsY#overall-objectives", "label": "Partnership Agreement", "score": 24.7878170013, "published": true}, {"hash": "gkmEqpnC3JB", "uri": "/contracts/gkmEqpnC3JB#overall-objectives", "label": "Partnership Agreement", "score": 21.0, "published": true}], "hash": "41bcd56c9fe2d99e3f15d5c5f53475fc", "id": 5}, {"size": 2, "snippet": "3.1.1. Contractor shall conduct a full Classification and Total Compensation Study for the County of Orange\u2019s Administrative Management occupational series;\n3.1.2. Contractor shall review and understand all current documentation, rules, regulations, policies, procedures, budgets, class descriptions, organizational charts, memoranda of understanding, personnel policies, wage and salary schedules, and related information so that County\u2019s recommendations can be operationally incorporated with minimal disruption;\n3.1.3. Contractor shall conduct start-up Study Project Team meetings with management, study project staff and other stakeholders to discuss any specific concerns with respect to the development of a classification and compensation plan; finalize study plans and timetables; conduct employee orientation sessions with management and staff in order to educate and explain the scope of the study and describe what are and are not reasonable study expectations and goals;\n3.1.4. Contractor shall work collaboratively and effectively with the County and its stakeholders while at the same time maintaining control and objectivity in the conduct of the study;\n3.1.5. Contractor shall develop a classification and compensation structure that meets all legal requirements, is non-discriminatory, and easily accommodates organizational change and growth;\n3.1.6. Contractor shall document all steps in the process and provide documentation and training for Human Resources and other staff, as appropriate, in classification and compensation analysis methodologies so that the County can integrate, maintain, administer and defend any recommended changes after the initial implementation; and\n3.1.7. Contractor shall provide effective ongoing communication throughout the duration of the project, provide advice on communication strategies for the implementation phase, provide support during the appeals phase, and to provide continued support after implementation.", "snippet_links": [{"key": "total-compensation-study", "type": "clause", "offset": [58, 82]}, {"key": "county-of-orange", "type": "definition", "offset": [91, 107]}, {"key": "administrative-management", "type": "definition", "offset": [110, 135]}, {"key": "occupational-series", "type": "clause", "offset": [136, 155]}, {"key": "current-documentation", "type": "definition", "offset": [207, 228]}, {"key": "organizational-charts", "type": "clause", "offset": [301, 322]}, {"key": "memoranda-of-understanding", "type": "definition", "offset": [324, 350]}, {"key": "personnel-policies", "type": "clause", "offset": [352, 370]}, {"key": "wage-and-salary-schedules", "type": "clause", "offset": [372, 397]}, {"key": "related-information", "type": "definition", "offset": [403, 422]}, {"key": "minimal-disruption", "type": "clause", "offset": [495, 513]}, {"key": "meetings-with-management", "type": "clause", "offset": [575, 599]}, {"key": "project-staff", "type": "clause", "offset": [607, 620]}, {"key": "other-stakeholders", "type": "clause", "offset": [625, 643]}, {"key": "to-discuss", "type": "definition", "offset": [644, 654]}, {"key": "specific-concerns", "type": "definition", "offset": [659, 676]}, {"key": "with-respect-to", "type": "clause", "offset": [677, 692]}, {"key": "development-of-a", "type": "clause", "offset": [697, 713]}, {"key": "compensation-plan", "type": "definition", "offset": [733, 750]}, {"key": "plans-and", "type": "definition", "offset": [767, 776]}, {"key": "orientation-sessions", "type": "definition", "offset": [806, 826]}, {"key": "management-and-staff", "type": "clause", "offset": [832, 852]}, {"key": "in-order-to", "type": "clause", "offset": [853, 864]}, {"key": "scope-of-the-study", "type": "clause", "offset": [889, 907]}, {"key": "expectations-and-goals", "type": "clause", "offset": [959, 981]}, {"key": "conduct-of-the-study", "type": "clause", "offset": [1147, 1167]}, {"key": "compensation-structure", "type": "definition", "offset": [1222, 1244]}, {"key": "legal-requirements", "type": "definition", "offset": [1260, 1278]}, {"key": "organizational-change", "type": "definition", "offset": [1327, 1348]}, {"key": "in-the-process", "type": "definition", "offset": [1404, 1418]}, {"key": "documentation-and-training", "type": "clause", "offset": [1431, 1457]}, {"key": "human-resources", "type": "clause", "offset": [1462, 1477]}, {"key": "other-staff", "type": "clause", "offset": [1482, 1493]}, {"key": "compensation-analysis", "type": "clause", "offset": [1533, 1554]}, {"key": "initial-implementation", "type": "definition", "offset": [1669, 1691]}, {"key": "contractor-shall-provide", "type": "clause", "offset": [1704, 1728]}, {"key": "ongoing-communication", "type": "clause", "offset": [1739, 1760]}, {"key": "duration-of-the-project", "type": "clause", "offset": [1776, 1799]}, {"key": "communication-strategies", "type": "clause", "offset": [1819, 1843]}, {"key": "implementation-phase", "type": "definition", "offset": [1852, 1872]}, {"key": "to-provide", "type": "clause", "offset": [1920, 1930]}, {"key": "continued-support", "type": "clause", "offset": [1931, 1948]}], "samples": [{"hash": "j9TOpImjj4u", "uri": "/contracts/j9TOpImjj4u#overall-objectives", "label": "Subordinate Agreement", "score": 27.2668495178, "published": true}, {"hash": "6VgLQWZaFit", "uri": "/contracts/6VgLQWZaFit#overall-objectives", "label": "Subordinate Agreement", "score": 23.1177272797, "published": true}], "hash": "d73d7a497609c6c9ee4f46e7156cb032", "id": 6}, {"size": 2, "snippet": "The overall framework agreement is an integrated whole which, when it is approved by both communities in separate referendums and the provisions contained in the transitional arrangements have been implemented, will result in a new partnership and a new constitution for Cyprus that will govern the relations of the two communities on a federal basis that is bi-communal as regards the constitutional aspects and bi-zonal as regards the territorial aspects. The overall framework agreement is based on the 1977 and 1979 high-level agreements, relevant United Nations resolutions, in particular Security Council resolutions 367 (1975), 649 (1990), 716 (1991) and 750 (1992), and the guiding principles set out below.", "snippet_links": [{"key": "framework-agreement", "type": "clause", "offset": [12, 31]}, {"key": "approved-by", "type": "clause", "offset": [73, 84]}, {"key": "the-provisions", "type": "clause", "offset": [130, 144]}, {"key": "contained-in", "type": "definition", "offset": [145, 157]}, {"key": "transitional-arrangements", "type": "definition", "offset": [162, 187]}, {"key": "new-partnership", "type": "definition", "offset": [228, 243]}, {"key": "based-on", "type": "definition", "offset": [493, 501]}, {"key": "united-nations", "type": "clause", "offset": [552, 566]}, {"key": "in-particular", "type": "clause", "offset": [580, 593]}, {"key": "security-council", "type": "definition", "offset": [594, 610]}, {"key": "guiding-principles", "type": "clause", "offset": [682, 700]}, {"key": "set-out", "type": "definition", "offset": [701, 708]}], "samples": [{"hash": "bTLHVvJT9Dr", "uri": "/contracts/bTLHVvJT9Dr#overall-objectives", "label": "Overall Framework Agreement", "score": 17.3956203461, "published": true}], "hash": "7c037e243689a0aae16405cd0d0a3741", "id": 7}, {"size": 1, "snippet": "The goals of the Water Reports Program include, but are not limited to: \uf0b7 Achieving water savings targets in the residential sector greater than or equal to past results of approximately 60 million gallons per year. \uf0b7 Achieving commercial and multi-family engagement results that reflect 10% increases per year from 2019\u2019s eligible number of accounts (3850 multi-family accounts and 2895 commercial accounts): o For multi-family accounts \u2013 increase Customer Portal registration by 10% (385 accounts) each year. (Currently the Customer Portal registration is 129) o For commercial accounts \u2013 increase Customer Portal registration by 10% (290 accounts) each year. (Currently the Customer Portal registration is 640) \uf0b7 Increasing customer service and customer satisfaction while promoting Utilities as a leading-edge provider of triple bottom line services. \uf0b7 Providing a timely and integrated customer experience when interacting with the Utility, including water usage information and insights, billing information pertaining to water use, customer education (tips), and social norming comparisons with water use. \uf0b7 Minimizing cost of printed reports while reasonably serving the majority of the target audience. \uf0b7 Increasing engagement through digital and self-service channels. \uf0b7 Continue the Random Control Trial, described below (including, but is not limited to, Water Reports to single-family residential (SFR) customers and leak alerts and Customer Portal access to commercial and multi-family customers) with the Professional, with the following enhancements: o Expanding the customer classes who receive reports to include commercial, multi-family (including duplex), and irrigation tap only customers. Duplexes are not currently an independent customer class in Professional\u2019s platform. Professional will create a custom Water Report attribute to allow targeted messaging to duplex customers, and Income Qualified Assistance Program customers or others determined by Utilities. 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