Our Service Levels Sample Clauses
The "Our Service Levels" clause defines the standards of performance and quality that the service provider commits to maintaining throughout the duration of the agreement. It typically outlines specific metrics such as uptime percentages, response times, or resolution times for support requests, and may include remedies or credits if these standards are not met. This clause ensures that both parties have a clear understanding of the expected level of service, helping to manage expectations and provide recourse if the agreed-upon service levels are not achieved.
Our Service Levels. 4.1. We will comply with the following service levels:
4.1.1. 90% of help desk calls will be answered within 90 seconds.
4.1.2. 99.5% Portal availability measured across any rolling twelve month period excluding scheduled maintenance and emergency preventative maintenance.
4.1.3. 99% of Retail Partner Instant Vouchers will be available in the Employee’s account within sixty seconds of payment card approval.
4.1.4. Where a request is made for cashback to be withdrawn into a bank account, 95% of withdrawals of confirmed cashback will be transferred within three Working Days.
4.1.5. 100% immediate conversion where cashback is used towards purchase of Our Retail Partners vouchers and cards.
Our Service Levels. 1.1 Our Marketing and Let Only Service The Agent will arrange to provide a guide on the rental price of the Property, usually by visiting. The Agent will promote the Property in appropriate ways to find a suitable tenant for the Property. The Agent will arrange viewings with prospective tenants either using the keys supplied by the Landlord or in co-ordination with the current occupier. All viewings will be accompanied by the Landlord unless agreed otherwise, at additional cost. The Agent shall, if requested by the Owner and at the Owner’s cost, arrange for an Energy Performance Certificate (EPC), gas and electricity safety checks to be carried out before a tenancy commences in order to comply with the Owner’s legal obligations. These must to be prepared for the Property prior to marketing. The Agent will be unable to market the Property unless a valid EPC is available. If it appears to the Agent that there are or may be at the Property any of the “hazards” specified in the HHSRS Regulations the Agent shall either: advise the Owner of the hazards and the steps that need to be taken; or recommend that the Owner seek advice from a suitably qualified person. The Agent shall, if requested by the Owner and at the Owner’s cost arrange for the installation of any smoke and carbon monoxide alarms required under The Smoke and Carbon Monoxide Alarm (England) Regulations 2015; check that each alarm is in proper working order on the day a new tenancy begins. The Agent shall, if requested by the Owner and at the Owner’s cost, arrange for an inventory of the property and conduct a “check-in” with the tenant whereby the contents of the inventory are confirmed by the tenant. The Agent shall provide to the tenant within 30 days of the Security Deposit being received the “prescribed information” required by the Housing ▇▇▇ ▇▇▇▇. Once a prospective tenant is found, they will be asked to complete a comprehensive application form giving information and details for referencing. The Agent will then take up references appropriate to the circumstances of the prospective tenant. This may be done by the Agent or may be outsourced to a referencing company as the Agent thinks fit. The Agent agrees under Part 3 Chapter 1 of the Immigration ▇▇▇ ▇▇▇▇ to be the person responsible for checking the immigration status of all applicants, as appropriate, before the initial move in. The Landlord will be responsible for any subsequent checks required under the Immigration Act. On receipt of refe...
Our Service Levels