Common use of Our Liability Clause in Contracts

Our Liability. 14.1 If you make a payment and we are to blame for the amount being incorrectly deducted from your account, our liability will be limited to refunding the amount of the payment and restoring your account balance to the level it would have been if the defective payment had not been made from your account. 14.2 Except where clause 14.6 below applies, if a payment you have asked us to make from your account is late, or a payment being made to your account is late and we are to blame, we will restore your account balance to the level it would have been in if the payment had been made or received on time. 14.3 Nothing in these terms and conditions limits or denies our liability: (a) for death or personal injury caused by our negligence; (b) for fraud or wilful misconduct; or (c) which cannot be restricted or denied under any law that applies. 14.4 We are not liable to you if we cannot meet our obligations because of unforeseeable circumstances beyond our reasonable control, or because of any legal or regulatory requirement. 14.5 If we receive a request from a bank to return a payment made to your account that they should not have made (for example, because they have accidentally sent a payment twice) we will take the payment from your account and send it back to the other bank. 14.6 We will not be liable for: (a) business interruption; or (b) loss of income, reputation, goodwill, business opportunity or anticipated savings; or (c) any loss or damage which does not stem directly from us breaking these terms and conditions. 14.7 We will use reasonable efforts to make your card, Online Banking and our Mobile App available to you, but we will not be liable to you for any loss or damage arising if they are unavailable at any time, or if access to them is interrupted. 14.8 Other than the losses we are not liable for (set out in clauses 14.4 to 14.7 above), and liability we cannot limit or deny (see clause 14.3), our maximum total liability to you under or in connection with these terms and conditions is limited to £1000 in any 12-month period.

Our Liability. 14.1 If you make a payment and we are to blame for the amount being incorrectly deducted from your account, our liability will be limited to refunding the amount of the payment and restoring your account balance to the level it would have been if the defective payment had not been made from your account. 14.2 Except where clause 14.6 below applies, if a payment you have asked us to make from your account is late, or a payment being made to your account is late and we are to blame, we will restore your account balance to the level it would have been in if the payment had been made or received on time. 14.3 Nothing in these terms and conditions limits or denies our liability:liability:‌ (a) for death or personal injury caused by our negligence; (b) for fraud or wilful misconduct; or (c) which cannot be restricted or denied under any law that applies. 14.4 We are not liable to you if we cannot meet our obligations because of unforeseeable circumstances beyond our reasonable control, or because of any legal or regulatory requirement. 14.5 If we receive a request from a bank to return a payment made to your account that they should not have made (for example, because they have accidentally sent a payment twice) we will take the payment from your account and send it back to the other bank. 14.6 We will not be liable for:for:‌ (a) business interruption; or (b) loss of income, reputation, goodwill, business opportunity or anticipated savings; or (c) any loss or damage which does not stem directly from us breaking these terms and conditions. 14.7 We will use reasonable efforts to make your card, Online Banking and our Mobile App available to you, but we will not be liable to you for any loss or damage arising if they are unavailable at any time, or if access to them is interrupted. 14.8 Other than the losses we are not liable for (set out in clauses 14.4 to 14.7 above), and liability we cannot limit or deny (see clause 14.3), our maximum total liability to you under or in connection with these terms and conditions is limited to £1000 in any 12-month period.

Our Liability. 14.1 If you make a payment and we are to blame for the amount being incorrectly deducted from your account, our liability will be limited to refunding the amount of the payment and restoring your account balance to the level it would have been if the defective payment had not been made from your account. 14.2 Except where clause 14.6 below applies, if a payment you have asked us to make from your account is late, or a payment being made to your account is late and we are to blame, we will restore your account balance to the level it would have been in if the payment had been made or received on time. 14.3 Nothing in these terms and conditions limits or denies our liability: (a) for death or personal injury caused by our negligence; (b) for fraud or wilful misconduct; or (c) which cannot be restricted or denied under any law that applies. 14.4 We are not liable to you if we cannot meet our obligations because of unforeseeable circumstances beyond our reasonable control, or because of any legal or regulatory requirement. 14.5 If we receive a request from a bank to return a payment made to your account that they should not have made (for example, because they have accidentally sent a payment twice) ), we will take the payment from your account and send it back to the other bank. 14.6 We will not be liable for: (a) business interruption; or; (b) loss of income, reputation, goodwill, business opportunity or anticipated savings; or (c) any loss or damage which does not stem directly from us breaking these terms and conditions. 14.7 We will use reasonable efforts to make your card, Online Banking and our Mobile App available to you, but we will not be liable to you for any loss or damage arising if they are unavailable at any time, or if access to them is interrupted. 14.8 Other than the losses we are not liable for (set out in clauses 14.4 to 14.7 above), and liability we cannot limit or deny (see clause 14.3), our maximum total liability to you under or in connection with these terms and conditions is limited to £1000 in any 12-month period.