Common use of Our Duties Clause in Contracts

Our Duties. 2.1 You engage us and we agree to provide and carry out only at the Installation Address during the Term the following Maintenance services subject to the exclusions in clause 5 using reasonable skill and care; 2.1.1 we will maintain or procure the maintenance of the Equipment at the Installation addresses shown in the Service Level Agreement in efficient working order during the Term; 2.1.2 we will use all reasonable endeavours to respond within 4 working hours for above 50% failure, or 8 working hours in all other cases (being 8.00am – 6.00pm Monday-Friday excluding public holidays),