{"component": "clause", "props": {"groups": [{"snippet": "6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's or Qwest's End User Customers who call the other Party seeking such information.\n6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's public web site located at \u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/wholesale/pcat. Information shall be provided using Qwest's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms.\n6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile.\n6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services.\n6.4.5 If Qwest's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest service in anticipation of the End User Customer moving to a New Service Provider, Qwest will render its closing \u2587\u2587\u2587\u2587 to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest will \u2587\u2587\u2587\u2587 the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer.\n6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request.\n6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement.\n6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customers.", "samples": [{"hash": "5yNsnRDfGK0", "uri": "/contracts/5yNsnRDfGK0#ordering-process", "label": "Interconnection Agreement", "score": 29.9686317444, "published": true}, {"hash": "ac0GGgp3zJ9", "uri": "/contracts/ac0GGgp3zJ9#ordering-process", "label": "Interconnection Agreement", "score": 29.782491684, "published": true}, {"hash": "h6W0CE9usX7", "uri": "/contracts/h6W0CE9usX7#ordering-process", "label": "Interconnection Agreement", "score": 29.735956192, "published": true}], "snippet_links": [{"key": "single-point-of-contact", "type": "definition", "offset": [46, 69]}, {"key": "end-user-customers", "type": "clause", "offset": [78, 96]}, {"key": "service-needs", "type": "definition", "offset": [98, 111]}, {"key": "including-without-limitation", "type": "clause", "offset": [113, 141]}, {"key": "service-design", "type": "clause", "offset": [150, 164]}, {"key": "order-taking", "type": "definition", "offset": [166, 178]}, {"key": "change-orders", "type": "clause", "offset": [194, 207]}, {"key": "trouble-reports", "type": "definition", "offset": [232, 247]}, {"key": "collection-and", "type": "clause", "offset": [287, 301]}, {"key": "responding-to", "type": "clause", "offset": [495, 508]}, {"key": "neither-party-shall", "type": "clause", "offset": [516, 535]}, {"key": "disparaging-remarks", "type": "definition", "offset": [541, 560]}, {"key": "to-the-extent", "type": "clause", "offset": [579, 592]}, {"key": "misdirected-calls", "type": "clause", "offset": [633, 650]}, {"key": "by-either-party", "type": "clause", "offset": [660, 675]}, {"key": "local-exchange-service", "type": "clause", "offset": [719, 741]}, {"key": "nothing-in-this-agreement", "type": "clause", "offset": [752, 777]}, {"key": "products-and-services", "type": "definition", "offset": [840, 861]}, {"key": "other-party", "type": "definition", "offset": [917, 928]}, {"key": "such-information", "type": "definition", "offset": [937, 953]}, {"key": "all-information", "type": "clause", "offset": [990, 1005]}, {"key": "necessary-for", "type": "definition", "offset": [1006, 1019]}, {"key": "and-other-information", "type": "clause", "offset": [1061, 1082]}, {"key": "maintenance-and", "type": "clause", "offset": [1107, 1122]}, {"key": "according-to", "type": "definition", "offset": [1151, 1163]}, {"key": "standard-procedures", "type": "clause", "offset": [1172, 1191]}, {"key": "product-catalog", "type": "definition", "offset": [1219, 1234]}, {"key": "web-site", "type": "clause", "offset": [1270, 1278]}, {"key": "local-service-request", "type": "definition", "offset": [1382, 1403]}, {"key": "standards-and-criteria", "type": "clause", "offset": [1522, 1544]}, {"key": "repair-of", "type": "clause", "offset": [1594, 1603]}, {"key": "services-provided", "type": "definition", "offset": [1604, 1621]}, {"key": "the-installation", "type": "clause", "offset": [1779, 1795]}, {"key": "service-requests", "type": "clause", "offset": [1863, 1879]}, {"key": "access-to", "type": "clause", "offset": [1900, 1909]}, {"key": "responsible-for", "type": "clause", "offset": [2075, 2090]}, {"key": "complete-and-accurate", "type": "clause", "offset": [2110, 2131]}, {"key": "listing-information", "type": "definition", "offset": [2160, 2179]}, {"key": "updated-information", "type": "clause", "offset": [2202, 2221]}, {"key": "white-pages-directories", "type": "definition", "offset": [2256, 2279]}, {"key": "emergency-services", "type": "clause", "offset": [2294, 2312]}, {"key": "ancillary-services", "type": "definition", "offset": [2318, 2336]}, {"key": "terms-and-conditions-for", "type": "clause", "offset": [2381, 2405]}, {"key": "directory-listings", "type": "definition", "offset": [2406, 2424]}, {"key": "directory-assistance-services", "type": "clause", "offset": [2429, 2458]}, {"key": "the-end-user", "type": "clause", "offset": [2564, 2576]}, {"key": "new-service-provider", "type": "definition", "offset": [2588, 2608]}, {"key": "in-anticipation-of", "type": "definition", "offset": [2685, 2703]}, {"key": "date-of", "type": "clause", "offset": [2853, 2860]}, {"key": "current-service-provider", "type": "definition", "offset": [2932, 2956]}, {"key": "for-service", "type": "clause", "offset": [3142, 3153]}, {"key": "system-interface", "type": "definition", "offset": [3298, 3314]}, {"key": "when-an-end-user", "type": "clause", "offset": [3361, 3377]}, {"key": "customer-moves", "type": "clause", "offset": [3378, 3392]}, {"key": "provide-the", "type": "clause", "offset": [3469, 3480]}, {"key": "points-of-contact", "type": "clause", "offset": [3648, 3665]}, {"key": "order-entry", "type": "clause", "offset": [3670, 3681]}, {"key": "problem-resolution", "type": "clause", "offset": [3683, 3701]}, {"key": "resold-services", "type": "definition", "offset": [3720, 3735]}, {"key": "in-the-event", "type": "clause", "offset": [3804, 3816]}, {"key": "special-attention", "type": "clause", "offset": [3817, 3834]}, {"key": "prior-to", "type": "definition", "offset": [3875, 3883]}, {"key": "placing-orders", "type": "clause", "offset": [3884, 3898]}, {"key": "on-behalf-of", "type": "clause", "offset": [3899, 3911]}, {"key": "be-responsible", "type": "clause", "offset": [3946, 3960]}, {"key": "proof-of-authorization", "type": "clause", "offset": [4004, 4026]}, {"key": "due-date", "type": "clause", "offset": [4091, 4099]}, {"key": "operational-support-systems", "type": "definition", "offset": [4213, 4240]}], "size": 183, "hash": "a22cc5b4fdddc8441dcf233c9f3d202a", "id": 1}, {"snippet": "9.23.5.1 UNE Combinations and associated products and services are ordered via an LSR or ASR, as appropriate. Ordering processes are contained in this Agreement and in the PCAT. The following is a high-level description of the ordering process:", "samples": [{"hash": "kfG99anSRWV", "uri": "/contracts/kfG99anSRWV#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}, {"hash": "k5chBYEFiOR", "uri": "/contracts/k5chBYEFiOR#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}, {"hash": "hyGlICRWhsn", "uri": "/contracts/hyGlICRWhsn#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}], "snippet_links": [{"key": "une-combinations", "type": "clause", "offset": [9, 25]}, {"key": "products-and-services", "type": "definition", "offset": [41, 62]}, {"key": "ordering-processes", "type": "clause", "offset": [110, 128]}, {"key": "in-this-agreement", "type": "definition", "offset": [143, 160]}, {"key": "description-of-the", "type": "clause", "offset": [208, 226]}], "size": 12, "hash": "eda85af82d0a50e4ffc88c5edb3776ce", "id": 6}, {"snippet": "9.6.4.1 Ordering processes and installation intervals are as follows:\n9.6.4.1.1 \u2587\u2587\u2587\u2587 is ordered via the Access Service Request (ASR) process. Ordering processes are contained in the Access to OSS Section of this Agreement.", "samples": [{"hash": "kfG99anSRWV", "uri": "/contracts/kfG99anSRWV#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}, {"hash": "k5chBYEFiOR", "uri": "/contracts/k5chBYEFiOR#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}, {"hash": "hyGlICRWhsn", "uri": "/contracts/hyGlICRWhsn#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}], "snippet_links": [{"key": "ordering-processes", "type": "clause", "offset": [8, 26]}, {"key": "installation-intervals", "type": "clause", "offset": [31, 53]}, {"key": "access-service-request", "type": "definition", "offset": [104, 126]}, {"key": "contained-in", "type": "definition", "offset": [165, 177]}, {"key": "access-to", "type": "clause", "offset": [182, 191]}, {"key": "this-agreement", "type": "clause", "offset": [207, 221]}], "size": 10, "hash": "a7662c93f4b1f1b3240ab7527a0d5fee", "id": 7}, {"snippet": "9.2.4.1 Unbundled Loops are ordered via an LSR. Ordering processes are contained in the Operational Support Systems Section of this Agreement. Detailed ordering processes are found on the CenturyLink wholesale web site.\n9.2.4.2 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and have in its possession a Proof of Authorization.\n9.2.4.3 Based on the pre-order Loop make-up, CLEC can determine if the circuit can meet the technical parameters for the specific service CLEC intends to offer.\n9.2.4.3.1 Before submitting an order for a 2/4 wire non-loaded Loop, ISDN capable Loop or xDSL-I capable Loop, CLEC should use one of CenturyLink's Loop make-up tools available via IMA-EDI, IMA-GUI, or the web-based application interface to obtain specific information about the Loop CLEC seeks to order.\n9.2.4.3.1.1 Based on the Loop make up information provided through CenturyLink tools, CLEC must determine whether conditioning is required to provide the xDSL service it intends to offer. If Loop conditioning is required, CLEC may authorize CenturyLink to perform such Loop conditioning on its LSR. If CLEC does not pre-approve Loop conditioning, CenturyLink will assume that CLEC has determined that Loop conditioning is not necessary to provide the xDSL service CLEC seeks to offer. If CLEC or CenturyLink determines that conditioning is necessary, and CLEC authorizes CenturyLink to perform the conditioning, CenturyLink will perform the conditioning. CLEC will be charged for the conditioning in accordance with the rates in Exhibit A. If CenturyLink determines that conditioning is necessary and CLEC has not previously authorized CenturyLink to perform the conditioning on the LSR, CenturyLink will send CLEC a rejection notice indicating the need to obtain approval for conditioning. CLEC must submit a revised LSR before the conditioning work will commence. Once CenturyLink receives the revised LSR, the fifteen (15) business day conditioning interval will begin as described in Section 9.2.4.9.\n9.2.4.3.1.2 For a 2/4 wire non-loaded Loop, ISDN-capable Loop, and xDSL-I-capable Loop, or DS1-capable Loop, CenturyLink will return a Firm Order Confirmation (FOC) to CLEC within seventy-two (72) hours from receipt of a valid and accurate LSR. Return of such FOC will indicate that CenturyLink has identified a Loop assignment. Such FOC will provide CLEC with a firm Due Date commitment or indication that appropriate facilities are not available to fill CLEC's order.\n9.2.4.3.1.2.1 If CLEC has pre-approved Loop conditioning, and conditioning is not necessary, CenturyLink will return the FOC with the standard interval (i.e., five (5) days).\n9.2.4.3.1.2.2 If CLEC has not pre-approved Loop conditioning and CenturyLink determines that the Loop contains load coils, CenturyLink will notify CLEC via a reject notification. CLEC must submit a new version of the LSR approving Loop conditioning. In this scenario, the Application Date will correspond to the date the new version is received by CenturyLink.\n9.2.4.3.1.2.3 Intentionally Left Blank.\n9.2.4.3.1.2.4 Intentionally Left Blank.\n9.2.4.4 Installation intervals for all Unbundled Loops are defined in Exhibit C. The interval will start when CenturyLink receives a complete and accurate LSR. The LSR date is considered the start of the service interval if the order is received prior to 7:00 p.m. For service requests received after 7:00 p.m., the service interval will begin on the next business day.\n9.2.4.4.1 When CLEC places an order for an Unbundled Loop with CenturyLink that is complete and accurate, CenturyLink will reply to CLEC with a Firm Order Confirmation within the time specified in Section 20. The Firm Order Confirmation will contain the Due Date that specifies the date on which CenturyLink will provision the Loop. CenturyLink will implement adequate processes and procedures to assure the accuracy of the commitment date. If CenturyLink must make changes to the commitment date, CenturyLink will promptly issue a jeopardy notification to CLEC that will clearly state the reason for the change in commitment date. CenturyLink will also submit a new Firm Order Confirmation that will clearly identify the new Due Date.\n9.2.4.5 Installation intervals for Unbundled Loops apply when CenturyLink has facilities or network capacity available.\n9.2.4.6 Upon CLEC request, CenturyLink will convert special access or private line circuits to Unbundled Loops provided the service originates at CLEC's Collocation in the Serving Wire Center. The Loop conversion ordering process applies.", "samples": [{"hash": "kfG99anSRWV", "uri": "/contracts/kfG99anSRWV#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}, {"hash": "k5chBYEFiOR", "uri": "/contracts/k5chBYEFiOR#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}, {"hash": "hyGlICRWhsn", "uri": "/contracts/hyGlICRWhsn#ordering-process", "label": "Interconnection Agreement", "score": 29.3390369415, "published": true}], "snippet_links": [{"key": "unbundled-loops", "type": "clause", "offset": [8, 23]}, {"key": "ordering-processes", "type": "clause", "offset": [48, 66]}, {"key": "contained-in", "type": "definition", "offset": [71, 83]}, {"key": "operational-support-systems", "type": "definition", "offset": [88, 115]}, {"key": "this-agreement", "type": "clause", "offset": [127, 141]}, {"key": "web-site", "type": "clause", "offset": [210, 218]}, {"key": "prior-to", "type": "definition", "offset": [228, 236]}, {"key": "placing-orders", "type": "clause", "offset": [237, 251]}, {"key": "on-behalf-of", "type": "clause", "offset": [252, 264]}, {"key": "end-user-customer", "type": "definition", "offset": [269, 286]}, {"key": "responsible-for", "type": "clause", "offset": [302, 317]}, {"key": "proof-of-authorization", "type": "clause", "offset": [357, 379]}, {"key": "based-on", "type": "definition", "offset": [389, 397]}, {"key": "the-pre", "type": "clause", "offset": [398, 405]}, {"key": "technical-parameters", "type": "definition", "offset": [473, 493]}, {"key": "specific-service", "type": "definition", "offset": [502, 518]}, {"key": "to-offer", "type": "definition", "offset": [532, 540]}, {"key": "an-order", "type": "clause", "offset": [570, 578]}, {"key": "capable-loop", "type": "definition", "offset": [616, 628]}, {"key": "specific-information", "type": "definition", "offset": [790, 810]}, {"key": "information-provided", "type": "clause", "offset": [885, 905]}, {"key": "determine-whether", "type": "clause", "offset": [943, 960]}, {"key": "provide-the", "type": "clause", "offset": [989, 1000]}, {"key": "loop-conditioning", "type": "clause", "offset": [1038, 1055]}, {"key": "in-accordance-with", "type": "definition", "offset": [1544, 1562]}, {"key": "the-rates", "type": "clause", "offset": [1563, 1572]}, {"key": "previously-authorized", "type": "definition", "offset": [1661, 1682]}, {"key": "rejection-notice", "type": "clause", "offset": [1764, 1780]}, {"key": "firm-order-confirmation", "type": "definition", "offset": [2187, 2210]}, {"key": "receipt-of-a", "type": "clause", "offset": [2260, 2272]}, {"key": "return-of", "type": "clause", "offset": [2297, 2306]}, {"key": "will-provide", "type": "clause", "offset": [2390, 2402]}, {"key": "due-date", "type": "clause", "offset": [2420, 2428]}, {"key": "appropriate-facilities", "type": "clause", "offset": [2459, 2481]}, {"key": "available-to", "type": "definition", "offset": [2490, 2502]}, {"key": "standard-interval", "type": "definition", "offset": [2656, 2673]}, {"key": "new-version", "type": "clause", "offset": [2895, 2906]}, {"key": "application-date", "type": "definition", "offset": [2969, 2985]}, {"key": "received-by", "type": "definition", "offset": [3033, 3044]}, {"key": "intentionally-left-blank", "type": "definition", "offset": [3072, 3096]}, {"key": "installation-intervals", "type": "clause", "offset": [3146, 3168]}, {"key": "complete-and-accurate", "type": "clause", "offset": [3271, 3292]}, {"key": "service-interval", "type": "definition", "offset": [3342, 3358]}, {"key": "if-the-order", "type": "clause", "offset": [3359, 3371]}, {"key": "requests-received", "type": "clause", "offset": [3415, 3432]}, {"key": "next-business-day", "type": "definition", "offset": [3489, 3506]}, {"key": "section-20", "type": "clause", "offset": [3705, 3715]}, {"key": "the-firm", "type": "clause", "offset": [3717, 3725]}, {"key": "processes-and-procedures", "type": "clause", "offset": [3877, 3901]}, {"key": "commitment-date", "type": "definition", "offset": [3932, 3947]}, {"key": "changes-to-the", "type": "definition", "offset": [3974, 3988]}, {"key": "notification-to", "type": "clause", "offset": [4049, 4064]}, {"key": "change-in-commitment", "type": "clause", "offset": [4113, 4133]}, {"key": "new-firm", "type": "definition", "offset": [4171, 4179]}, {"key": "for-unbundled", "type": "clause", "offset": [4275, 4288]}, {"key": "network-capacity", "type": "clause", "offset": [4336, 4352]}, {"key": "special-access", "type": "clause", "offset": [4416, 4430]}, {"key": "private-line", "type": "definition", "offset": [4434, 4446]}, {"key": "serving-wire-center", "type": "definition", "offset": [4536, 4555]}], "size": 17, "hash": "d511cec527b0ba98d6b023dd622c91ca", "id": 4}, {"snippet": "6.2.4.1 Ordering processes for LMC Loop(s) are contained in this Agreement and in Qwest\u2019s Product Catalog (PCAT). The following is a high-level description of the ordering process:\n6.2.4.1.1 Step 1: Complete product questionnaire for LMC Loop(s) with account team representative.", "samples": [{"hash": "9549CDccrfd", "uri": "/contracts/9549CDccrfd#ordering-process", "label": "Interconnection Agreement", "score": 25.2053394318, "published": true}, {"hash": "j9G8Q2YRdka", "uri": "/contracts/j9G8Q2YRdka#ordering-process", "label": "Interconnection Agreement", "score": 21.0, "published": true}, {"hash": "i07i7qqJgYb", "uri": "/contracts/i07i7qqJgYb#ordering-process", "label": "Interconnection Agreement", "score": 21.0, "published": true}], "snippet_links": [{"key": "ordering-processes", "type": "clause", "offset": [8, 26]}, {"key": "in-this-agreement", "type": "definition", "offset": [57, 74]}, {"key": "product-catalog", "type": "definition", "offset": [90, 105]}, {"key": "description-of-the", "type": "clause", "offset": [144, 162]}, {"key": "step-1", "type": "definition", "offset": [191, 197]}, {"key": "complete-product", "type": "clause", "offset": [199, 215]}, {"key": "team-representative", "type": "definition", "offset": [259, 278]}], "size": 14, "hash": "69661114b7d542d14c30e65d01b0eabf", "id": 5}, {"snippet": "8.4.1 Shared Transport is ordered with Unbundled Line Port and Unbundled Local Switching via the LSR process. Shared transport is assumed to be the choice of routing when ordering a Port, unless specified differently by CLEC. 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