Order Accuracy. The Contractor shall maintain an order accuracy rate of 98% or greater. The order accuracy rate is calculated as 1 minus the sum of mishipped Products divided by the total sum of Products ordered. The Contractor shall submit to the Department the monthly report in Microsoft Excel that details the order accuracy rate. Example: 1 minus 6 mishipped products divided by 600 products orders = 99%.
Order Accuracy. The Contractor shall maintain an order accuracy rate of 98% or greater. The order accuracy rate is calculated as 1 minus the sum of mishipped Products divided by the total sum of Products ordered. The Contractor shall submit to the Department the monthly report in Microsoft Excel that details the order accuracy rate. Example: 1 minus 6 mishipped products divided by 600 products orders = 99%. Financial Consequences The Contractor is required to meet the deliverables listed in Section 4.3. The Contractor is required to meet minimum service levels on standard contract orders only, special/custom orders are excluded. Failure to meet the specified deliverables will result in the financial consequences to the State as shown in the chart below. Deliverable First Failure Second Failure Third Failure Fourth Failure Fifth Failure* Each Additional Failure Submission of required reports $0 $500 $500 $1,000 $2,000 $3,000 Delivery Timing Less than 95% on time $0 $500 $1,000 $1,000 $2,000 $3,000 Order Filled and Delivered Less than 98% filled and delivered $0 $500 $1,000 $1,000 $2,000 $3,000 Order Accuracy Less than 98% accurate $0 $500 $1,000 $1,000 $2,000 $3,000 *If the Contractor fails to meet the deliverables five or more times in a 12 month contract period, the State shall have grounds to initiate contract breach and termination proceedings. The financial consequences will be paid via check or money order and made out to the Department of Management Services in US Dollars within 30 calendar days after the required report submission date. These consequences are individually assessed for failures over each 12 month period beginning with the first full month of contract performance and every 12 months thereafter.
Order Accuracy. All changes to any aspect of the PO must be in writing or though the EDI 860-PO Change Request. A verbal approval is not sufficient for changes to the purchase order. Unauthorized substitutions, overages, and items not ordered may be returned to the vendor.
Order Accuracy. Goal: Orders are filled correctly. Vehicles meet the order specifications and all requested accessories and options are included. Performance Target: 98% or higher Calculation: Number of orders that are correctly filled monthly divided by total number of orders placed monthly
Order Accuracy. Definition: The OR-6 sub-metrics measure the accuracy of LSRCs sent to CLECs. OR-6-01 - % Service Order Accuracy: Percent of LSRCs manually entered into M6 by FairPoint without error. For sub-metric OR-6-01, FairPoint uses a manual audit process of sampled manually processed LSRs. A random sample of manually processed LSRs is selected for analysis each month. A statistically valid sample size with a 95% confidence level will be established by January 30th each calendar year, based upon the average volume of manually processed LSRs in the prior calendar year. If the volume of manually processed LSRs is below the established sample size, all manually processed LSRs will be reviewed. The specific fields to be addressed include: Billed Telephone Number RSID or AECN PON Number Telephone Number (if applicable, required for resold POTS, Platform and LNP/INP) Ported TN (if applicable, required for LNP/INP) Circuit ID (if applicable, required for specials and loops) Directory Listing Information (if included) E911 Listing Information (if changing and appropriate) Features (for Resale and Switching orders) Due Date Includes all fields on service order that impact service. For example “optional fields” such as call forwarding to telephone number would be included as a “feature” field and be subject to review. OR-6-03 - % Resent LSRC: Percent of LSRCs resent. For sub-metric OR-6-03, the measure is a percentage of all LSRCs resent due to FairPoint error against the total number of LSRCs sent in the reporting month. OR-6-04 - % Accuracy – Directory Listings: Percent of directory listing LSRCs manually entered into M6 by FairPoint without error. For sub-metric OR-6-04, A statistically valid random sample of Directory Listing LSRCs is pulled from FairPoint’s system. A statistically valid sample size with a 95% confidence level will be established by January 30th each calendar year, based upon the average volume of manually processed LSRCs in the prior calendar year. If the volume of manually processed LSRCs is below the established sample size, all manually handled orders will be reviewed. The following fields on the Directory Listing Form of the LSR (if populated) need to be compared to M6. If the designated fields are not populated on the LSR, the CSR of the former retail customer needs to be compared to M6. Field / Name / Definition: 10 / LACT/ Listing Activity (new, z, change) 11 / ALI / Alpha Numeric Listing Identifier Code (optional - change ...
Order Accuracy. Order accuracy rate shall be maintained at 97% or greater for each order. Order accuracy rate is defined as the number of line items delivered as ordered divided by the total number of line items ordered. P&C reserves the right to request an ad hoc report to monitor order accuracy.
Order Accuracy. NOMACO will use commercially reasonably efforts to accurately fill each order for Products. Order accuracy will be measured as orders shipped to SEALY at all locations per EDI acknowledgement of NOMACO and will be measured by part quantities. NOMACO shall be in compliance with this order accuracy requirement so long as at least 98% of all orders delivered in any 30 consecutive days are accurate. SEALY will review order accuracy monthly and notify NOMACO of its findings.
Order Accuracy. 99.5% of all outbound shipments will contain the correct SKU and correct quantity of merchandise for that Order. These KPIs will be measured by Radial randomly auditing a statistically relevant sampling of all Company outbound shipments each applicable period.
Order Accuracy a. Extent to which product description and quantity match customer order b. Programming accuracy
Order Accuracy. All LOAs and Order Forms submitted by Juno pursuant to Section 2.5 of the Agreement shall be accurate and error-free. In no event shall the number of Order Forms and LOAs in error in any given month exceed five percent (5%) of the total number of all Order Forms and LOAs submitted in that month. Juno shall immediately rectify any errors noted on LOAs and/or Order Forms.
