{"component": "clause", "props": {"groups": [{"samples": [{"hash": "7bXDnJ0w1qC", "uri": "/contracts/7bXDnJ0w1qC#operator-services", "label": "Operator Services and Directory Services Agreement", "score": 30.3438053131, "published": true}, {"hash": "kVRj7a1BB2E", "uri": "/contracts/kVRj7a1BB2E#operator-services", "label": "Operator Services and Directory Services Agreement", "score": 16.0, "published": true}, {"hash": "ihj4OqLAkf6", "uri": "/contracts/ihj4OqLAkf6#operator-services", "label": "Operator Services and Directory Services Agreement", "score": 16.0, "published": true}], "snippet_links": [{"key": "consist-of", "type": "clause", "offset": [18, 28]}, {"key": "calling-card", "type": "clause", "offset": [57, 69]}, {"key": "the-customer", "type": "clause", "offset": [72, 84]}, {"key": "card-number", "type": "definition", "offset": [136, 147]}, {"key": "the-operator", "type": "clause", "offset": [222, 234]}, {"key": "accepted-by", "type": "definition", "offset": [299, 310]}, {"key": "third-number-billed", "type": "clause", "offset": [334, 353]}, {"key": "operator-assistance", "type": "clause", "offset": [484, 503]}, {"key": "for-the-purposes-of", "type": "clause", "offset": [556, 575]}, {"key": "information-on", "type": "clause", "offset": [651, 665]}, {"key": "to-place", "type": "definition", "offset": [670, 678]}, {"key": "emergency-calls", "type": "clause", "offset": [699, 714]}, {"key": "handling-person", "type": "definition", "offset": [720, 735]}, {"key": "transfer-service", "type": "definition", "offset": [766, 782]}, {"key": "sbc-illinois", "type": "definition", "offset": [851, 863]}, {"key": "call-routing", "type": "definition", "offset": [891, 903]}, {"key": "carrier-identification-code", "type": "definition", "offset": [972, 999]}, {"key": "point-of-termination", "type": "clause", "offset": [1045, 1065]}, {"key": "in-progress", "type": "clause", "offset": [1227, 1238]}], "size": 15, "snippet": "Operator Services consist of the following services.\n(a) Calling card - the Customer dials 0+ or 0 - and provides operator with calling card number for billing purposes.\n(b) Collect - the Customer dials 0+ or 0 - and asks the operator to bill the call to the called number, provided such billing is accepted by the called number.\n(c) Third number billed - the Customer dials 0+ or 0- and asks the operator to bill the call to a different number than the calling or called number.\n(d) Operator assistance - providing local and intraLATA operator assistance for the purposes of:\n(1) assisting Customers requesting help in completing calls or requesting information on how to place calls;\n(2) handling emergency calls;\n(3) handling person-to-person calls.\n(e) Operator Transfer Service (\u201cOTS\u201d) - calls in which the Customer dials \u201c0\u201d, is connected to an SBC ILLINOIS operator and then requests call routing to an IXC subscribing to OTS. The operator will key the IXC\u2019s digit carrier identification code to route the Customer to the requested IXC\u2019s point of termination.\n(f) BLV - Service in which operator verifies a busy condition on a line.\n(g) BLVI - service in which operator, after verifying a busy line, interrupts the call in progress.", "hash": "e71ded082379adfac0dba4fb660154d2", "id": 1}, {"samples": [{"hash": "hfM4OM1Py6O", "uri": "/contracts/hfM4OM1Py6O#operator-services", "label": "Master Resale Agreement", "score": 33.4166984558, "published": true}, {"hash": "ekXiHUiFyvn", "uri": "/contracts/ekXiHUiFyvn#operator-services", "label": "Master Resale Agreement", "score": 32.6255989075, "published": true}, {"hash": "ib7XDDodLPB", "uri": "/contracts/ib7XDDodLPB#operator-services", "label": "Master Resale Agreement", "score": 32.4723091125, "published": true}], "snippet_links": [{"key": "general-requirements", "type": "definition", "offset": [0, 20]}], "size": 13, "snippet": "General Requirements", "hash": "ce5784313d10ee9412daa419e936fc78", "id": 2}, {"samples": [{"hash": "ih7n5FvbitC", "uri": "/contracts/ih7n5FvbitC#operator-services", "label": "Interconnection, Resale and Unbundling Agreement", "score": 35.4122390747, "published": true}, {"hash": "1FieXhooK2q", "uri": "/contracts/1FieXhooK2q#operator-services", "label": "Interconnection, Resale and Unbundling Agreement", "score": 35.3602294922, "published": true}, {"hash": "bHhQAi1GbF2", "uri": "/contracts/bHhQAi1GbF2#operator-services", "label": "Interconnection Agreement", "score": 35.2627792358, "published": true}], "snippet_links": [{"key": "technically-feasible", "type": "definition", "offset": [31, 51]}, {"key": "operator-services-calls", "type": "clause", "offset": [75, 98]}, {"key": "att-customers", "type": "definition", "offset": [118, 132]}, {"key": "the-att", "type": "clause", "offset": [145, 153]}, {"key": "services-platform", "type": "definition", "offset": [169, 186]}, {"key": "section-28", "type": "clause", "offset": [231, 241]}, {"key": "trunk-groups", "type": "clause", "offset": [281, 293]}, {"key": "not-available", "type": "definition", "offset": [488, 501]}, {"key": "provide-the", "type": "clause", "offset": [512, 523]}, {"key": "functionality-and-features", "type": "clause", "offset": [524, 550]}, {"key": "cross-connect", "type": "clause", "offset": [722, 735]}, {"key": "group-c", "type": "clause", "offset": [793, 800]}, {"key": "designated-operator", "type": "definition", "offset": [951, 970]}, {"key": "in-all-cases", "type": "clause", "offset": [990, 1002]}, {"key": "end-user-customers", "type": "clause", "offset": [1082, 1100]}, {"key": "capacity-and-capability", "type": "clause", "offset": [1136, 1159]}, {"key": "to-provide", "type": "clause", "offset": [1160, 1170]}, {"key": "alternative-forms", "type": "clause", "offset": [1244, 1261]}, {"key": "customized-routing", "type": "definition", "offset": [1265, 1283]}, {"key": "pursuant-to-the", "type": "definition", "offset": [1321, 1336]}, {"key": "pricing-standards", "type": "clause", "offset": [1337, 1354]}, {"key": "the-act", "type": "clause", "offset": [1376, 1383]}, {"key": "by-the-commission", "type": "clause", "offset": [1428, 1445]}], "size": 12, "snippet": "Upon AT&T's request, and where technically feasible, GTE shall route local Operator Services calls (0+, 0-) dialed by AT&T Customers directly to the AT&T Local Operator Services platform, unless AT&T requests otherwise pursuant to Section 28.7.1. Such traffic shall be routed over trunk groups specified by AT&T which connect GTE end offices and the AT&T Local Operator Services platform, using standard Operator Services dialing protocols of 0+ or 0-. Where intraLATA presubscription is not available, GTE will provide the functionality and features within its local switch (LS), to route AT&T Customer dialed 0- and 0+ intraLATA calls to the AT&T designated line or trunk on the Main Distributing Frame (MDF) or Digital Cross Connect (DSX) panel via Modified Operator Services (MOS) Feature Group C signaling. Where intraLATA presubscription is available, AT&T Customer dialed 0- and 0+ intraLATA calls will be routed to the intraLATA PIC carrier's designated operator services platform. In all cases, GTE will provide post-dial delay no greater than that provided by GTE for its end user customers. For switches lacking the existing capacity and capability to provide the customized rerouting described in this Section 28, GTE shall develop alternative forms of customized routing. AT&T shall pay GTE's costs, if any, pursuant to the pricing standards of Section 252(d) of the Act and in such amounts or levels as determined by the Commission for implementation of such routing.", "hash": "278f6f38186df4dbad32eed2d0ce54fb", "id": 3}, {"samples": [{"hash": "ih7n5FvbitC", "uri": "/contracts/ih7n5FvbitC#operator-services", "label": "Interconnection, Resale and Unbundling Agreement", "score": 35.4122390747, "published": true}, {"hash": "1FieXhooK2q", "uri": "/contracts/1FieXhooK2q#operator-services", "label": "Interconnection, Resale and Unbundling Agreement", "score": 35.3602294922, "published": true}, {"hash": "bHhQAi1GbF2", "uri": "/contracts/bHhQAi1GbF2#operator-services", "label": "Interconnection Agreement", "score": 35.2627792358, "published": true}], "snippet_links": [{"key": "att-customers", "type": "definition", "offset": [30, 44]}, {"key": "requirements-for", "type": "clause", "offset": [89, 105]}, {"key": "the-total", "type": "clause", "offset": [148, 157]}, {"key": "resale-service", "type": "definition", "offset": [167, 181]}, {"key": "attachment-2", "type": "clause", "offset": [223, 235]}, {"key": "section-51", "type": "clause", "offset": [259, 270]}], "size": 10, "snippet": "AT&T may request GTE to route AT&T Customers to GTE Operator Services. In this case, the requirements for GTE-provided Operator Services as part of the Total Services Resale service shall be those requirements specified in Attachment 2, \"Unbundled Elements\", Section 5.1, \"Operator Services.\"", "hash": "ac2061c92704411435b6928d0a450e38", "id": 4}, {"samples": [{"hash": "bjCdMqPVo6j", "uri": "/contracts/bjCdMqPVo6j#operator-services", "label": "Voice Over Ip Service Agreement", "score": 26.1408793358, "published": true}, {"hash": "gLWD1uqv1Cu", "uri": "/contracts/gLWD1uqv1Cu#operator-services", "label": "Voice Over Ip Service Agreement", "score": 26.0743732452, "published": true}, {"hash": "bOzqsrm0qJ", "uri": "/contracts/bOzqsrm0qJ#operator-services", "label": "Voice Over Ip Service Agreement", "score": 25.1546173096, "published": true}], "snippet_links": [{"key": "operator-assistance", "type": "clause", "offset": [17, 36]}, {"key": "to-request", "type": "clause", "offset": [64, 74]}, {"key": "long-distance", "type": "definition", "offset": [94, 107]}, {"key": "local-exchange", "type": "definition", "offset": [111, 125]}, {"key": "telephone-call", "type": "clause", "offset": [126, 140]}], "size": 8, "snippet": "Verizon provides operator assistance, so that Customer can call to request help to complete a long distance or local exchange telephone call.", "hash": "61e7ea624c555524fca72a05c03361b8", "id": 5}, {"samples": [{"hash": "aus7L5Jg4Fw", "uri": "/contracts/aus7L5Jg4Fw#operator-services", "label": "Aircraft Time Sharing Agreement", "score": 31.3408622742, "published": true}, {"hash": "3MdJXUwU0A0", "uri": "/contracts/3MdJXUwU0A0#operator-services", "label": "Aircraft Time Sharing Agreement (Unum Group)", "score": 21.3394927979, "published": true}, {"hash": "eIPhYjeyXCF", "uri": "/contracts/eIPhYjeyXCF#operator-services", "label": "Aircraft Time Sharing Agreement (Unum Group)", "score": 21.0, "published": true}], "snippet_links": [{"key": "during-the-service-period", "type": "clause", "offset": [0, 25]}, {"key": "provide-the", "type": "clause", "offset": [41, 52]}, {"key": "air-transportation", "type": "definition", "offset": [115, 133]}, {"key": "the-provisions-of", "type": "clause", "offset": [204, 221]}, {"key": "upon-request", "type": "definition", "offset": [316, 328]}, {"key": "from-time-to-time", "type": "clause", "offset": [337, 354]}, {"key": "principal-base", "type": "definition", "offset": [360, 374]}, {"key": "for-purposes-of", "type": "clause", "offset": [389, 404]}, {"key": "by-user", "type": "clause", "offset": [457, 464]}, {"key": "the-services", "type": "definition", "offset": [472, 484]}, {"key": "available-to", "type": "definition", "offset": [507, 519]}, {"key": "within-the-service-area", "type": "clause", "offset": [525, 548]}, {"key": "other-notice", "type": "clause", "offset": [670, 682]}, {"key": "flight-crew", "type": "clause", "offset": [710, 721]}, {"key": "the-aircraft", "type": "clause", "offset": [726, 738]}, {"key": "maintenance-of-the", "type": "clause", "offset": [759, 777]}, {"key": "according-to", "type": "definition", "offset": [787, 799]}, {"key": "in-practice", "type": "definition", "offset": [825, 836]}, {"key": "by-operator", "type": "clause", "offset": [837, 848]}], "size": 8, "snippet": "During the Service Period, Operator will provide the following services to User (collectively the \u201cServices\u201d):\n(a) Air transportation for User on one or more Aircraft, on a time-sharing basis pursuant to the provisions of FAR Sections 91.501(b)(6) and 91.501(c)(1), 14 C.F.R. Sections 91.501(b)(6) and 91.501(c)(1), upon request of User from time to time. The Principal Base shall be used for purposes of routine departure and arrival of persons authorized by User to use the Services. The Services will be available to User within the Service Area on a space-available basis in the discretion of Operator, upon not less than twenty-four (24) hours\u2019 prior telephonic or other notice from User to Operator.\n(b) Flight crew for the Aircraft.\n(c) Inspection and maintenance of the Aircraft according to specifications currently in practice by Operator.", "hash": "8cd59c4f73f8c7f2c513709ca3cfb5c0", "id": 6}, {"samples": [{"hash": "9gDAJnswwsN", "uri": "/contracts/9gDAJnswwsN#operator-services", "label": "Interconnection Agreement", "score": 32.0343284607, "published": true}, {"hash": "5X00I5NNOve", "uri": "/contracts/5X00I5NNOve#operator-services", "label": "Interconnection Agreement", "score": 21.0, "published": true}, {"hash": "5GZytHaVeny", "uri": "/contracts/5GZytHaVeny#operator-services", "label": "Interconnection Agreement", "score": 21.0, "published": true}], "snippet_links": [{"key": "provide-for", "type": "clause", "offset": [27, 38]}, {"key": "services-platform", "type": "definition", "offset": [149, 166]}, {"key": "served-by", "type": "definition", "offset": [242, 251]}, {"key": "trunk-groups", "type": "clause", "offset": [281, 293]}, {"key": "as-specified", "type": "clause", "offset": [349, 361]}, {"key": "access-to-the", "type": "clause", "offset": [369, 382]}, {"key": "group-c", "type": "clause", "offset": [460, 467]}, {"key": "operator-services-signaling", "type": "definition", "offset": [477, 504]}, {"key": "transmission-facility", "type": "definition", "offset": [522, 543]}, {"key": "mileage-rate", "type": "clause", "offset": [544, 556]}, {"key": "facility-will", "type": "clause", "offset": [565, 578]}, {"key": "based-on", "type": "definition", "offset": [582, 590]}, {"key": "the-designated", "type": "definition", "offset": [663, 677]}, {"key": "rates-specified", "type": "clause", "offset": [770, 785]}, {"key": "exhibit-a", "type": "clause", "offset": [789, 798]}, {"key": "unbundled-local-switching", "type": "clause", "offset": [1008, 1033]}, {"key": "end-office", "type": "definition", "offset": [1097, 1107]}, {"key": "local-switching-ports", "type": "clause", "offset": [1137, 1158]}, {"key": "minute-of-use", "type": "definition", "offset": [1200, 1215]}], "size": 7, "snippet": "At GNAPS\u2019s option, BA will provide for the routing of Operator Services (\u201cOS\u201d) calls dialed by GNAPS Customers directly to either the GNAPS Operator Services platform or to the BA Operator Services platform. BA provides OS to GNAPS Customers served by GNAPS switches over separate trunk groups ordered or provided by GNAPS to the BA TOPS switch(es) as specified by BA. Access to the BA OS platform from GNAPS\u2019s local switch requires that GNAPS utilize Feature Group C Modified Operator Services Signaling. The Interoffice Transmission Facility mileage rate for the facility will be based on airline mileage using V&H coordinate methods from the GNAPS location to the designated BA TOPS. Trunk terminations at the TOPS switch(es) require GNAPS to purchase trunk ports at rates specified in Exhibit A. For each trunk group, GNAPS must indicate the branding option selected as set forth in Sections 19.2.2 (a), (b), and (c) preceding; and/or BA also provides GNAPS access to OS for GNAPS Customers served by BA unbundled local Switching Elements, through dedicated IOF and trunk ports between the BA End Office in which GNAPS has unbundled local switching ports and the BA TOPS switches. Additional per minute of use (\u201cMOU\u201d) local switching charges, set forth in Exhibit A, will apply for all calls which interconnect from the unbundled local switching ports to the BA TOPS.", "hash": "ea7a2010f1dfbaa1bc4f14ba202ad083", "id": 7}, {"samples": [{"hash": "3ohkPyhocB", "uri": "/contracts/3ohkPyhocB#operator-services", "label": "Long Distance Services Agreement", "score": 25.491443634, "published": true}, {"hash": "k25SAgQtUdS", "uri": "/contracts/k25SAgQtUdS#operator-services", "label": "Long Distance Services Agreement", "score": 25.0424365997, "published": true}, {"hash": "deCO9Rgdw4b", "uri": "/contracts/deCO9Rgdw4b#operator-services", "label": "Long Distance Services Agreement", "score": 24.340177536, "published": true}], "snippet_links": [{"key": "services-for", "type": "clause", "offset": [30, 42]}, {"key": "telephone-calls", "type": "clause", "offset": [43, 58]}, {"key": "contractual-relationships", "type": "clause", "offset": [107, 132]}, {"key": "service-providers", "type": "clause", "offset": [167, 184]}, {"key": "services-provided-by-the-company", "type": "clause", "offset": [195, 227]}, {"key": "services-and", "type": "clause", "offset": [256, 268]}, {"key": "international-operator", "type": "definition", "offset": [269, 291]}], "size": 7, "snippet": "The Company provides Operator Services for telephone calls initiated from its Customers\u2019 locations through contractual relationships with interstate and international service providers. Operator Services provided by the Company include Interstate Operator Services and International Operator Services.", "hash": "03ca1d10b4103483bab0e70046be4179", "id": 8}, {"samples": [{"hash": "1gMzKLxEYtj", "uri": "/contracts/1gMzKLxEYtj#operator-services", "label": "Long Distance Services Agreement", "score": 24.7056808472, "published": true}, {"hash": "4E3MoyW2Sg", "uri": "/contracts/4E3MoyW2Sg#operator-services", "label": "Long Distance Services Agreement", "score": 24.3908290863, "published": true}, {"hash": "82kar6IqxMt", "uri": "/contracts/82kar6IqxMt#operator-services", "label": "Long Distance Services Agreement", "score": 23.4818611145, "published": true}], "snippet_links": [{"key": "services-for", "type": "clause", "offset": [30, 42]}, {"key": "telephone-calls", "type": "clause", "offset": [43, 58]}, {"key": "contractual-relationships", "type": "clause", "offset": [107, 132]}, {"key": "service-providers", "type": "clause", "offset": [167, 184]}, {"key": "services-provided-by-the-company", "type": "clause", "offset": [195, 227]}, {"key": "services-and", "type": "clause", "offset": [256, 268]}, {"key": "international-operator", "type": "definition", "offset": [269, 291]}, {"key": "responsibilities-of-the-company", "type": "clause", "offset": [305, 336]}, {"key": "the-responsibilities", "type": "clause", "offset": [374, 394]}, {"key": "the-rates", "type": "clause", "offset": [435, 444]}, {"key": "terms-and-conditions", "type": "definition", "offset": [446, 466]}, {"key": "to-company", "type": "definition", "offset": [520, 530]}, {"key": "provision-of-operator-services", "type": "clause", "offset": [531, 561]}, {"key": "the-company-shall", "type": "clause", "offset": [567, 584]}, {"key": "the-customer", "type": "clause", "offset": [629, 641]}, {"key": "beginning-of", "type": "clause", "offset": [649, 661]}, {"key": "second-time", "type": "definition", "offset": [688, 699]}, {"key": "no-charge", "type": "definition", "offset": [830, 839]}, {"key": "upon-request", "type": "definition", "offset": [932, 944]}, {"key": "charges-for", "type": "clause", "offset": [1007, 1018]}, {"key": "complaints-concerning", "type": "clause", "offset": [1124, 1145]}, {"key": "collection-practices", "type": "definition", "offset": [1170, 1190]}], "size": 6, "snippet": "The Company provides Operator Services for telephone calls initiated from its Customers\u2019 locations through contractual relationships with interstate and international service providers. Operator Services provided by the Company include Interstate Operator Services and International Operator Services (a) Responsibilities of the Company For Operator Services In addition to the responsibilities of the Company established elsewhere in the Rates, Terms and Conditions, the following responsibilities of the Company apply to Company provision of Operator Services.\n(i) The Company shall identify itself, audibly and distinctly, to the Customer at the beginning of each telephone call and a second time before the Customer incurs any charge for the call.\n(ii) The Company shall permit the Customer to terminate the telephone call at no charge before the call is connected.\n(iii) The Company shall disclose immediately to the Customer, upon request and at no charge to the Customer,\n(a) A quote of its rates or charges for the call;\n(b) The methods by which such rates or charges will be collected; and\n(c) The methods by which complaints concerning such rates, charges, or collection practices will be resolved.", "hash": "cb96413ee150b3f895528d729435bfd4", "id": 9}, {"samples": [{"hash": "bNgLZ0O9Aoz", "uri": "/contracts/bNgLZ0O9Aoz#operator-services", "label": "Private Label PCS Services Agreement (Leap Wireless International Inc)", "score": 25.1752223969, "published": true}, {"hash": "leQCsSkiJmy", "uri": "/contracts/leQCsSkiJmy#operator-services", "label": "Private Label PCS Services Agreement (Leap Wireless International Inc)", "score": 24.5920600891, "published": true}, {"hash": "7cGFKOcQtgW", "uri": "/contracts/7cGFKOcQtgW#operator-services", "label": "Private Label PCS Services Agreement (Leap Wireless International Inc)", "score": 22.837097168, "published": true}], "snippet_links": [{"key": "services-under-this-agreement", "type": "clause", "offset": [33, 62]}, {"key": "operator-services-calls", "type": "clause", "offset": [78, 101]}, {"key": "to-purchaser", "type": "definition", "offset": [107, 119]}, {"key": "toll-charges", "type": "clause", "offset": [224, 236]}], "size": 6, "snippet": "Sprint will not provide Operator Services under this agreement and will route Operator Services calls back to Purchaser for processing. Sprint\u2019s standard airtime (per unit or MRC MOU decrement, as applicable) and applicable toll charges will apply.", "hash": "d97c83c303f268148e893cc2b09cc949", "id": 10}], "next_curs": "CloSVGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjYLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhpvcGVyYXRvci1zZXJ2aWNlcyMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"parents": [["routing-to-directory-assistance-and-operator-services", "Routing to Directory Assistance and Operator Services"], ["miscellaneous", "Miscellaneous"], ["optional-routing", "Optional Routing"], ["governing-law", "Governing Law"], ["general", "GENERAL"]], "title": "Operator Services", "size": 215, "children": [["", ""], ["emergency-calls", "Emergency Calls"], ["unanswered-calls", "Unanswered Calls"], ["compliance", "Compliance"], ["authority", "Authority"]], "id": "operator-services", "related": [["contractor-services", "Contractor Services", "Contractor Services"], ["our-services", "OUR SERVICES", "OUR SERVICES"], ["hospice-services", "Hospice Services", "Hospice Services"], ["dining-services", "Dining Services", "Dining Services"], ["transportation-services", "Transportation Services", "Transportation Services"]], "related_snippets": [], "updated": "2025-07-23T06:14:20+00:00"}, "json": true, "cursor": ""}}