Common use of Operational Services Clause in Contracts

Operational Services. The administrative cost associated with the activities must not exceed the agreed threshold as set out in the Budget, Attachment 2. You will recruit Primary Care Navigators (at least one from the local Aboriginal community) to contribute to the backbone support throughout Stages 1 to 4 of the referral process into the KEYS Network. Your services will include: Stage 1 - Identification and screening of families You will provide the practice guide as per Attachment 1 to the Advocates to guide them on their responsibilities towards the KEYS Network: - identify vulnerable families and children; - screening families and children for their eligibility to be referred to the KEYS Network; - raise the public’s awareness around the KEYS Network; and - assist target group to overcome barriers to access support services. Stage 2 - Referral into the KEYS Network - Review online application form prepared by eligible families and children and their Advocates. - where a family and/or children have a sense of distrust or reluctance, liaise with the Advocates to identify if there is an alternative provider within the KEYS Network able to undertake a gradual or stepped referral process. - provide confirmation to the Advocates of the acceptance of families and children to the KEYS Network. (Where families and children are accepted to the KEYS Network, they are referred as Client(s) in this Agreement). - where a family and/or children are deemed not suitable to be referred to the KEYS Network, you will provide information to the Advocate for alterative referral pathways. Stage 3 - Initial Support - You will liaise with the Lead Service Provider elected by Clients and identify suitable service providers to provide tailored support to match with Clients’ needs and goals. - You will provide advice and coaching to Lead Service Providers on how to approach Clients for their consent to share their personal and/health information (see further details described in the ‘Underpinning Services’). -You will refer the identified service providers to the Advocate to meet with Clients at the Initial Family Meeting. The purpose of the meeting will be to: a) identify the Lead Service Provider; b) discuss Clients’ goals and needs (if not already identified); and c) identify and share the services available in Western Sydney to potentially support the Clients. The Clients will then elect the services they want and include them in their Family Plan. - where Clients require immediate financial assistance, You will liaise with the Lead Service Provider for the use of brokage funds to assist Clients. Stage 4 - Ongoing Support - You will do the following: a) liaise with the Lead Service Provider to support assessment of the underlying needs of the Client. b) support the Lead Service Provider to develop the Family Plan to meet the holistic needs of the Client. c) liaise with the Lead Service Provider and monitor the progress for Clients to achieve their goals. d) where the Lead Service Provider does not have the capacity to provide services to Clients, you will source an alternative Lead Service Provider for Clients. e) review on an ongoing basis the operating model of the KEYS Network and identify any gaps in providing support to Clients. facilitate the process for Clients to gain access to support services in a timely and efficient manner.