Common use of Operational Governance Clause in Contracts

Operational Governance. Operational governance consists of day-to-day management of the Services, issue resolution, and DIR Customer-specific technology decisions. Success of the governance model rests largely on managing operational governance, including resolving issues and making decisions, at the lowest possible level. Thus, the vast majority of issues are resolved through direct interaction between the DCS Service Providers and DIR Customers with DIR participation for some escalated issues as appropriate. This approach provides for good management practice, with individuals who have the greatest knowledge of the situation empowered to act, and enables the governance committees to focus on escalated issues and strategic decision making.

Operational Governance. ‌ Operational governance consists of day-to-day management of the Services, issue resolution, and DIR Customer-specific technology decisions. Success of the governance model rests largely on managing operational governance, including resolving issues and making decisions, at the lowest possible level. Thus, the vast majority of issues are resolved through direct interaction between the DCS Service Providers and DIR Customers with DIR participation for some escalated issues as appropriate. This approach provides for good management practice, with individuals who have the greatest knowledge of the situation empowered to act, and enables the governance committees to focus on escalated issues and strategic decision making.