Ongoing Help-Line Support Clause Samples
The Ongoing Help-Line Support clause establishes a commitment by one party to provide continuous assistance via a dedicated help-line. This support typically includes answering questions, troubleshooting issues, and offering guidance related to the products or services covered by the agreement, often during specified hours or through multiple communication channels. Its core function is to ensure that users have reliable access to expert help, thereby minimizing downtime and resolving problems efficiently.
Ongoing Help-Line Support. The Service Provider shall provide its Lienholders with primary on-going help-line support for both software/systems and policy/ procedures problems. To the extent the Service Provider is unable to answer a question or resolve a problem that relates to an RMV system or policy, the Service Provider shall seek assistance from the RMV; however, ▇▇▇▇▇▇▇▇▇▇▇ shall be instructed to not contact the RMV directly.
Ongoing Help-Line Support. 1. The Service Provider shall provide its Permit Holders with primary ongoing Help Line support for both software/systems and policy/procedures problems. The Service Provider shall arrange for its Help Line staff, and such other employees or officials as the RMV shall reasonably determine is desirable, to attend EVR Program training made available by the RMV.
2. To the extent the Service Provider is unable to answer a question or resolve a problem that relates to an RMV system or policy, the Service Provider shall seek assistance from the RMV Business Support. Service Providers shall instruct Permit Holders notto contact the RMV Business Support directly.
3. Service Provider Helpline support must be available to its Permit Holders at least during RMV Business hours as defined in the Program Specifications.