Common use of Onboarding Services Clause in Contracts

Onboarding Services. Included in the Annual Subscription Fee is;  installation of the software on a shared hosted machine  configuration of the software  one customised template for press releases, statements, and other distribution types (to a standard specification) Excluded from the Annual Subscription Fee is;  data manipulation for the import of any databases of User contacts (which for the avoidance of doubt shall nto be deemed to be Customer Content and/or Data)  multiple customised templates for press releases, statements and other distribution types  branding of reports, development of new reports  Additional training not included in on the Subscription Order Form, or as part of a suite of a purchased Product and/or Service  travel, accommodation and subsistence expenses incurred in the getting to the User premises to conduct on-site training. To be agreed in advance Maintenance Services  Maintenance shall not include any maintenance which is necessitated otherwise than by fair use, including damage resulting from accident, neglect or misuse, failure or unsuitability of electricity supply, failure to comply with the provisions for accessing and using the Product otherwise than in accordance with the Documentation, or any causes other than from normal and proper use.  Maintenance shall not include maintenance of any application or component that is not covered by this Agreement, or is covered by agreements made with other parties, or which is not directly related to the Service.  Maintenance shall not include the reinstatement of lost data that is not due to a Product malfunction.  Except as expressly provided in this Agreement or as agreed between the parties in writing, the Supplier shall have no obligation to provide any maintenance or support services to the Customer outside normal working hours.  The Customer agrees that upgrades and maintenance commenced at the request of the Customer shall not be deemed an interruption of Services Suspension of Services  The Customer agrees that from time to time, it may be necessary for the Supplier to temporarily suspend the Services for technical reasons, the timing of which will be determined by the Supplier. If the Supplier provides the Customer with advance notice of at least two weeks of the temporary suspension of Services, such suspension will deemed not to be an interruption of the Services and shall not be in breach of any other provisions of this Agreement or constitute unavailability. The Supplier shall have no liability to the Customer for such suspension and the Customer's obligation to pay the Fees will not be affected.  The Supplier reserves the right to close down services without notice should emergency maintenance become necessary. Emergency Suspension of Services is excluded from any calculation of availability.  The Supplier may at any time and from time to time suspend the Services without penalty or liability for any claim by the Customer where it deems necessary to prevent the improper or unlawful use of the Services or equipment by the Customer, an Authorised Person or any other person in breach of the terms of this Agreement or the AUP (whether suspected or actual).  The Supplier will provide the Customer with notice following such an emergency suspension to advise of the reasons for the suspension.  Such emergency suspension of Services will not be deemed an interruption of the Services for the purpose of calculating the availability of the Services

Onboarding Services. Included in the Annual Subscription Fee is;  • installation of the software on a shared hosted machine  • configuration of the software  • one customised template for press releases, statements, and other distribution types (to a standard specification) Excluded from the Annual Subscription Fee is;  • data manipulation for the import of any databases of User contacts (which for the avoidance of doubt shall nto be deemed to be Customer Content and/or Data)  • multiple customised templates for press releases, statements and other distribution types  • branding of reports, development of new reports  • Additional training not included in on the Subscription Order Form, or as part of a suite of a purchased Product and/or Service  • travel, accommodation and subsistence expenses incurred in the getting to the User premises to conduct on-site training. To be agreed in advance Maintenance Services  • Maintenance shall not include any maintenance which is necessitated otherwise than by fair use, including damage resulting from accident, neglect or misuse, failure or unsuitability of electricity supply, failure to comply with the provisions for accessing and using the Product otherwise than in accordance with the Documentation, or any causes other than from normal and proper use.  • Maintenance shall not include maintenance of any application or component that is not covered by this Agreement, or is covered by agreements made with other parties, or which is not directly related to the Service.  • Maintenance shall not include the reinstatement of lost data that is not due to a Product malfunction.  • Except as expressly provided in this Agreement or as agreed between the parties in writing, the Supplier shall have no obligation to provide any maintenance or support services to the Customer outside normal working hours.  • The Customer agrees that upgrades and maintenance commenced at the request of the Customer shall not be deemed an interruption of Services Suspension of Services  • The Customer agrees that from time to time, it may be necessary for the Supplier to temporarily suspend the Services for technical reasons, the timing of which will be determined by the Supplier. If the Supplier provides the Customer with advance notice of at least two weeks of the temporary suspension of Services, such suspension will deemed not to be an interruption of the Services and shall not be in breach of any other provisions of this Agreement or constitute unavailability. The Supplier shall have no liability to the Customer for such suspension and the Customer's obligation to pay the Fees will not be affected.  • The Supplier reserves the right to close down services without notice should emergency maintenance become necessary. Emergency Suspension of Services is excluded from any calculation of availability.  • The Supplier may at any time and from time to time suspend the Services without penalty or liability for any claim by the Customer where it deems necessary to prevent the improper or unlawful use of the Services or equipment by the Customer, an Authorised Person or any other person in breach of the terms of this Agreement or the AUP (whether suspected or actual).  • The Supplier will provide the Customer with notice following such an emergency suspension to advise of the reasons for the suspension.  • Such emergency suspension of Services will not be deemed an interruption of the Services for the purpose of calculating the availability of the Services

Onboarding Services. Included in the Annual Subscription Fee is;  • installation of the software on a shared hosted machine  • configuration of the software  • one customised template for press releases, statements, and other distribution types (to a standard specification) Excluded from in the Annual Subscription Fee is;  • data manipulation for the import of any databases of User contacts (which for the avoidance of doubt shall nto be deemed to be Customer Content and/or Data)  • multiple customised templates for press releases, statements and other distribution types  • branding of reports, development of new reports  • Additional training not included in on the Subscription Order Form, or as part of a suite of a purchased Product and/or Service  • travel, accommodation and subsistence expenses incurred in the getting to the User premises to conduct on-site training. To be agreed in advance Maintenance Services  • Maintenance shall not include any maintenance which is necessitated otherwise than by fair use, including damage resulting from accident, neglect or misuse, failure or unsuitability of electricity supply, failure to comply with the provisions for accessing and using the Product otherwise than in accordance with the Documentation, or any causes other than from normal and proper use.  • Maintenance shall not include maintenance of any application or component that is not covered by this Agreement, or is covered by agreements made with other parties, or which is not directly related to the Service.  • Maintenance shall not include the reinstatement of lost data that is not due to a Product malfunction.  • Except as expressly provided in this Agreement or as agreed between the parties in writing, the Supplier shall have no obligation to provide any maintenance or support services to the Customer outside normal working hours.  • The Customer agrees that upgrades and maintenance commenced at the request of the Customer shall not be deemed an interruption of Services Suspension of Services  • The Customer agrees that from time to time, it may be necessary for the Supplier to temporarily suspend the Services for technical reasons, the timing of which will be determined by the Supplier. If the Supplier provides the Customer with advance notice of at least two weeks of the temporary suspension of Services, such suspension will deemed not to be an interruption of the Services and shall not be in breach of any other provisions of this Agreement or constitute unavailability. The Supplier shall have no liability to the Customer for such suspension and the Customer's obligation to pay the Fees will not be affected.  • The Supplier reserves the right to close down services without notice should emergency maintenance become necessary. Emergency Suspension of Services is excluded from any calculation of availability.  • The Supplier may at any time and from time to time suspend the Services without penalty or liability for any claim by the Customer where it deems necessary to prevent the improper or unlawful use of the Services or equipment by the Customer, an Authorised Person or any other person in breach of the terms of this Agreement or the AUP (whether suspected or actual).  • The Supplier will provide the Customer with notice following such an emergency suspension to advise of the reasons for the suspension.  • Such emergency suspension of Services will not be deemed an interruption of the Services for the purpose of calculating the availability of the ServicesServices Standard Hourly Rate

Onboarding Services. Included in the Annual Subscription Fee is;  installation of the software on a shared hosted machine  configuration of the software  one customised template for press releases, statements, and other distribution types (to a standard specification) Excluded from in the Annual Subscription Fee is;  data manipulation for the import of any databases of User contacts (which for the avoidance of doubt shall nto be deemed to be Customer Content and/or Data)  multiple customised templates for press releases, statements and other distribution types  branding of reports, development of new reports  Additional training not included in on the Subscription Order Form, or as part of a suite of a purchased Product and/or Service  travel, accommodation and subsistence expenses incurred in the getting to the User premises to conduct on-site training. To be agreed in advance Maintenance Services  Maintenance shall not include any maintenance which is necessitated otherwise than by fair use, including damage resulting from accident, neglect or misuse, failure or unsuitability of electricity supply, failure to comply with the provisions for accessing and using the Product otherwise than in accordance with the Documentation, or any causes other than from normal and proper use.  Maintenance shall not include maintenance of any application or component that is not covered by this Agreement, or is covered by agreements made with other parties, or which is not directly related to the Service.  Maintenance shall not include the reinstatement of lost data that is not due to a Product malfunction.  Except as expressly provided in this Agreement or as agreed between the parties in writing, the Supplier shall have no obligation to provide any maintenance or support services to the Customer outside normal working hours.  The Customer agrees that upgrades and maintenance commenced at the request of the Customer shall not be deemed an interruption of Services Suspension of Services  The Customer agrees that from time to time, it may be necessary for the Supplier to temporarily suspend the Services for technical reasons, the timing of which will be determined by the Supplier. If the Supplier provides the Customer with advance notice of at least two weeks of the temporary suspension of Services, such suspension will deemed not to be an interruption of the Services and shall not be in breach of any other provisions of this Agreement or constitute unavailability. The Supplier shall have no liability to the Customer for such suspension and the Customer's obligation to pay the Fees will not be affected.  The Supplier reserves the right to close down services without notice should emergency maintenance become necessary. Emergency Suspension of Services is excluded from any calculation of availability.  The Supplier may at any time and from time to time suspend the Services without penalty or liability for any claim by the Customer where it deems necessary to prevent the improper or unlawful use of the Services or equipment by the Customer, an Authorised Person or any other person in breach of the terms of this Agreement or the AUP (whether suspected or actual).  The Supplier will provide the Customer with notice following such an emergency suspension to advise of the reasons for the suspension.  Such emergency suspension of Services will not be deemed an interruption of the Services for the purpose of calculating the availability of the ServicesServices Standard Hourly Rate