On Demand Services. a. On Demand services will apply to all Services provided to the Client by VISITS that is not otherwise included within the Fixed Fee component of an Agreement (including a Statement of Work). b. On Demand services are charged on the basis of all time spent irrespective on the outcome. c. Where indicative/estimated hours are provided for On Demand services, these are for budget purposes only and you will be billed for actual time performed, which may be higher or lower than the indicative hours. d. Service Levels do not apply to On Demand Services. e. VISITS may issue an invoice at any time for On Demand services, including but not limited to (a) at the completion of the work, (b) monthly and/or (c) progress invoices if the work is ongoing.
Appears in 2 contracts
Sources: Master Services and Goods Agreement, Master Services and Goods Agreement