OKTA SUPPORT SERVICES Sample Clauses
The OKTA Support Services clause defines the scope and nature of support that Okta provides to its customers for its products or services. This typically includes details such as the types of support available (e.g., technical assistance, troubleshooting), response times, channels for submitting support requests, and any limitations or exclusions. For example, it may specify whether support is available 24/7, what issues are covered, and how customers can escalate unresolved problems. The core function of this clause is to set clear expectations regarding the level and availability of support, thereby reducing misunderstandings and ensuring customers know how to obtain help when needed.
OKTA SUPPORT SERVICES. Okta will provide support services to Customer in accordance with the support terms set forth in Appendix 1 to these Terms of Service. Okta Early Adopter Program Support terms are subject to the Terms of Service, and capitalized terms not defined here will have the meaning specified (if applicable) in the Terms of Service.