Objectives, Activities and Performance Measures Clause Samples

Objectives, Activities and Performance Measures. Details on the performance measures that link the HCRA’s objectives to the statistical outcomes that will be reported in the annual report, including, at a minimum, the following: (a) Strategic Objectives (priority outcomes that the HCRA proposes to achieve to successfully administer the Delegated Provisions, including those aimed at enhancing protections for consumers and the professionalism of licensees): o Core strategic objectives relate to the HCRA’s Statutory Mandate, focus on consumer protection objectives, and address high priority risks; o Supporting strategic objectives relate to other aspects of operations such as governance, financial objectives, communication, risk management or stakeholder relations; o Should the HCRA’s objectives change at any point during a given year, the HCRA will notify the Minister prior to the start of the next fiscal year. (b) Strategies (the initiatives and approaches that will be employed to undertake activities in order to achieve objectives); (c) Outcome measures (details about how outcomes for the planning period will be measured or assessed); (d) Outcome targets (annual targets for the outcome measures): o Outcome measures and targets should enable year-to-year comparisons demonstrating the HCRA’s:  Effectiveness (primarily related to core strategic objectives),  Efficiency (could be related to supporting strategic objectives, including things such as overhead costs, administration to program delivery ratios), and  Performance based on customer and stakeholder satisfaction. o Where a year-to-year comparison is not possible because of a change in performance measures, the HCRA shall provide a rationale regarding the change, and sufficient information to enable a comparison. (e) Activities (planned annual actions that will support the execution of the strategies to achieve the objectives): o The activities in the business plan usually reflect core strategic objectives; o The business plan may also include activities that reflect supporting strategic objectives; o The business plan must include descriptions of the HCRA’s means to:  manage and resolve complaints;  provide French language services to the public; and  undertake activities to ensure that the goods, services and facilities are accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and any other relevant accessibility activities. (f) Activity measures (details about how activities will be measured or assessed to e...