Network Uptime. The Host guarantees 99.9% availability of its network, excluding Excusable Downtime (as defined below).
Network Uptime. AOL shall endeavor to provide a Network Uptime of 100% and address Transmission Problems as set forth below (collectively the “Network Service Level”).
Network Uptime. The application will be available during a 99.9% monthly average scheduled Uptime of the Xxxx software application during the business hours 08:30-17:00 GMT as measured on a three-month moving average.
Network Uptime. Unless otherwise agreed to in the Authorized User Agreement, Contractor’s Service must have a minimum Network uptime of 99.99% and be available 24 hours a day, 7 days a week. Network uptime shall be calculated using the following formula: U=O/(M-P)*100 U is Uptime, O is the amount of minutes that the Service is operational during the month, M is the number of minutes in the month, and P is the number of minutes of actual planned downtime during the month. Any downtime that may be required for Network Maintenance, upgrade, or changes must be completed during low usage volume times, such as during the Authorized User’s non-business hours.
Network Uptime. PC Care Airway Infratel Private Limited (PCAIPL) guarantees network uptime of 98.00%. The service will be considered unavailable in the event of any unscheduled service outage on the PCAIPL network due to the transmission or equipment failure causing 100% blocking of movements of packets ahead of the Customer link and will be calculated on the monthly basis on Customer’s request.
Network Uptime. Towerstream will maintain a Towerstream Network uptime (the “Network Uptime”) of at least 99.99% (“Network Uptime Standard”), calculated on a monthly basis, excluding downtime due to Force Majeure Events (up to a cap of twenty four (24) hours in the aggregate in a given month, except that the cap shall not apply to the extent the Force Majeure Event consists of acts of God, hurricanes or acts of nature causing widespread destruction) or scheduled maintenance during the Maintenance Window (“Excluded Downtime”). Network Uptime is based upon the percentage that each Customer Demarcation, monitored in real time, is “Up” (as defined below) each calendar month. A Customer Demarcation is “Up” when it is providing full end-to-end functionality, including access to the Internet at the Bandwidth Standard. A Customer Demarcation will not be Up (i.e., it will be “Down”) when it is not providing such full functionality. A determination that a Customer Demarcation is Down may be made by, among other things, (i) Customer’s or Towerstream’s direct monitoring of the Towerstream Network, (ii) an email alert or SNMP trap from Towerstream’s monitoring system, or (iii) a communication between the Customer’s NOC and Towerstream’s. Once Down, a Customer Demarcation will be considered Up only when Customer confirms that the issue causing such Customer Demarcation to be Down has been resolved and that such Customer Demarcation is Up again. [x] INDICATES CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND HAS BEEN FILED SEPARATELY WITH THE COMMISSION For purposes of this SLA, “Force Majeure Event” is an event beyond a party’s reasonable control, including without limitation acts or omissions of government or military authority, acts of God, transportation delays, fires, floods, riots or wars, terrorism, tornadoes, earthquakes, or hurricanes or any other event outside such party’s reasonable control. The Network Uptime will be calculated using the following formula: [(Total number of Customer Demarcations are in operation during the calendar month) * (Total number of minutes in the calendar month) – (Total minutes Customer Demarcations are Down in a calendar month - Excluded Downtime)] / [(Total number of Customer Demarcations in operation during the calendar month) * (Total number of minutes in the calendar month)] * 100. For example, assume that: ● There are 30 days in the month, 43,200 total minutes ● There are 1,500 Customer Demarcations in...
Network Uptime. SLA EXCLUSIONS
Network Uptime. DotCom Services (I) Pvt. Ltd. guarantees that the DotCom Services (I) Pvt. Ltd. network will be available 98.99% of the time, excluding Maintenance, as defined below. Customer is eligible for a credit for Network Downtime for any breach of this guarantee, which can be verified by DotCom Services (I) Pvt. Ltd.’s technical support team. “Network Downtime” is defined as an inability to transmit and receive data caused by failure of network equipment managed and owned by DotCom Services (I) Pvt. Ltd., excluding Maintenance, but including managed switches, routers, and cabling.
Network Uptime. Severity of Violation: High This service level will be monitored on a monthly basis. The below tables gives details on the Service Levels the SI should maintain. Service Level Description Measurement Network Uptime Availability of the network and all related components at all the implementation sites shall be at least 99% Severity of Violation: High This service level will be measured on a monthly basis for each implementation site. If the network availability in a month falls below the minimum service level, it will be treated as one (1) violation. Service Level Description Measurement The total number of violations for the sixmonth period will be the cumulative number of violations across all the months across all sites in the sixmonth period.
Network Uptime. 13.1 The Supplier shall monitor the performance of the Network, and where possible will endeavour to resolve reductions in performance within a reasonable time frame.
