Network Operations and Maintenance Sample Clauses
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Network Operations and Maintenance. 4.1 In order to ensure the timely implementation of Network Alterations, requests for Network Alterations shall be provided by the Party requesting the alteration at least one (1) calendar month in advance of the requested implementation date.
4.1.1 The Requested Party shall, if in a position to accept the Network Alteration proposed, provide an estimate of the costs involved within two (2) weeks of receipt of a Network Alteration request.
4.1.2 In the event that any Network Alteration causes the Requested Party to incur costs then, unless it is otherwise agreed between the Parties, such costs shall be borne in full by the Party requesting the Network Alteration.
4.1.3 Network Alterations shall be carried out within the timescales laid down in this Section 10. If the requested Party believes that it is not in a position to proceed with the requested Network Alteration, either within the timescales requested or in any circumstances, the Access Seeker shall be advised within two [2] weeks of receipt of the Network Alteration request. In these circumstances both Parties shall make all reasonable efforts to resolve the situation, including recourse to the dispute resolution process as per main body.
4.1.4 In order to ensure the timely implementation of Data Management Amendments, notice of Data Management Amendments shall be provided by the Party requesting the amendment at least two [2] calendar months in advance of the requested implementation date.
4.1.5 Data Management Amendments shall be carried out within the time-scales laid down in this Section. If a requested Party believes that it is not in a position to proceed with the requested Data Management Amendment, either within the timescales requested or in any circumstances, the Access Seeker shall be advised within two [2] Weeks of receipt of the request. In these circumstances both Parties shall make all reasonable efforts to resolve the situation, including recourse to the dispute resolution process as per main body.
Network Operations and Maintenance. During the Term, Row 44 shall maintain a network operations center that monitors the functionality and performance of System Units and performance of the Wi-Fi Service on Commissioned Aircraft on a 24/7 basis. Row 44 shall also maintain during the Term a 24/7 technical support phone number/e-mail for technical support inquiries from Southwest regarding operation of the Wi-Fi Service.
Network Operations and Maintenance. Contractor will provide the technical support and facilities necessary to provide day-to-day operations and management of the entire network on a 24x7 basis over the entire period of performance. This includes network and security monitoring and troubleshooting, performance of productionized transceiver configuration and general support necessary to maintain an operational and secure network. Contractor’s Customer Support will be the single point of contact for all change or information requests, problem reporting, escalation, resolution, status tracking and documentation on a 24x7 basis. Contractor will provide personnel at Ft Monmouth, NJ, who will be fully embedded into the FBCB2 BFT Global NOC at Ft. ▇▇▇▇▇▇▇▇, N.J (BGN1), and 1 person at Contractor’s facility in Germantown who will be dedicated to support the FBCB2 BFT program. Contractor will provide FBCB2 BFT backup switch site and primary HUB site monitoring and management from their Germantown, MD, NOC to guarantee service readiness. Duties of the Contractor personnel at BGN1 will include the following: — Monitor the FBCB2 BFT NOCs. — Provide production OTA updates/re-provisioning to any FBCB2 BFT transceiver, including OTA re-key and zeroize functions, immediately upon receipt of request. — Perform softload file generation for production profile and delivery to the field according to the FBCB2 BFT data handling guidelines. — Input new transceiver serial numbers into NPS .ini files at all NOCs at Contractor and FBCB2 BFT approved time windows. — Coordinate manual switch over changes between redundant channels. — Configure existing NPS equipment to adjust for Contractor and FBCB2 BFT approved network change requests.