Common use of Network Management Services Clause in Contracts

Network Management Services. Sprint's Network Systems Internet Services (NSIS) organization provides customers with responsive, integrated management of services for the detection, reporting, -------------------------------------------------------------------------------- Bridge D-3 1/30/95 analysis, and correction of troubles. This group is accountable to customers for the end-to-end management of network services. The Internet Network Service Center (INSC) is the group that actually monitors customer router networks. The Enterprise Internet Engineering (EIE) group is responsible for the configuration and design of a customers network. Sprint will provide Customer with router network management services including Single Point of Contact, Trouble Ticket Handling, Maintenance Coordination, 24 X 7 Proactive Network Monitoring and Fault Management, Out of Band Dial-in Network Management Access, Configuration Management, and Router Network Engineering. A. SINGLE POINT OF CONTACT: 24 hours per day, 7 days per week, 365 days a year, Sprint's Internet Network Service Center (INSC) provides a single point of contact for troubles (Routers and Transport) associated with the managed router service. Trouble reports are received from the customer's help desk via a domestic toll-free number.