Common use of Network Connectivity Clause in Contracts

Network Connectivity. United, at its sole expense, will provide and maintain or arrange for the provision of network connectivity with sufficient bandwidth to Contractor, including without limitation redundancy and firewall changes that may be required from time to time. This connectivity will include a minimum of one (1) dedicated circuit. If only one (1) dedicated circuit is used, then Contractor must also use a backup connection or virtual product network via the internet. United, at its sole discretion, shall have the right to determine the optimal number of network connections and to remove any network connections determined to be in excess. Business Continuity Site Contractor, at its sole expense, will provide and maintain a valid dispatch office site with network connectivity for business continuity purposes. Contractor will test the site annually to ensure that it is functional for its purposes. Contractor will be solely responsible for, and United will have no obligations or duties with respect to, the dispatch of Contractor’s flights. For the purposes of this Exhibit I, the term “dispatch” shall include, but will not be limited to, all planning of aircraft itineraries and routings, fueling and flight release. United ID Numbers Contractor, at its sole expense, will participate in United’s automated vendor identification number process. This process is a daily file in a specific format which manages the United vendor identification numbers. The identification numbers are used for system access and pass travel benefits. Flight Information Contractor, at its sole expense, will provide accurate real time flight and crew information to the designated United system (including without limitation updates of irregularities) via the designated transmission mechanism. Data shall include, but not be limited to: ● Estimated Departure/Arrival Times; ● Brake Release; ● Wheel Movement (forward and backward, including first movement after Actual Out Time) ● Actual Out/Off/On and In Times; ● Aircraft assignments; ● Irregular Ops; and o Cancel, Re-instate, Diversion, No-Stop, Extra flying, Return to blocks or Field; ● Flight Plan Enroute Time; ● Operating/Deadheading Crew Names; ● Operating Crew Routings (connect from / to); and ● Operating crew time per applicable contract or legal parameters. Partner Flight Ops System Contractor, at its sole expense, will provide United’s designated representatives web access to its Flight Operations System for Flight/Crew Departure Papers and other necessary data requested by United. United Systems United will provide access to the following: ● SHARES – Passenger Service System o United will provide SHARES set addresses and signs, however, the flying partner will need to provide the terminal emulation package (can be purchased via United). ● FLIFO Portal – For manual input in correction of FLIFO SSD – Real time performance data for flying partner IT Support Contacts Contractor will provide a 24/7 technical support contact and contacts for United to escalate IT issues. Change Management Contractor will comply with United’s change management processes and system freezes. The change freeze restricts IT system changes during specific periods (Example – 1 week prior to 1 week after a major holiday). Contractor will notify United at least three (3) days prior to any scheduled system or network outage.

Network Connectivity. United, at its sole expense, will provide and maintain or arrange for the provision of network connectivity with sufficient bandwidth to Contractor, including without limitation redundancy and firewall changes that may be required from time to time. This connectivity will include a minimum of one (1) dedicated circuit. If only one (1) dedicated circuit is used, then Contractor must also use a backup connection or virtual product network via the internet. United, at its sole discretion, shall have the right to determine the optimal number of network connections and to remove any network connections determined to be in excess. Business Continuity Site Contractor, at its sole expense, will provide and maintain a valid dispatch office site with network connectivity for business continuity purposes. Contractor will test the site annually to ensure that it is functional for its purposes. Contractor will be solely responsible for, and United will have no obligations or duties with respect to, the dispatch of Contractor’s flights. For the purposes of this Exhibit I, the term “dispatch” shall include, but will not be limited to, all planning of aircraft itineraries and routings, fueling and flight release. United ID Numbers Contractor, at its sole expense, will participate in United’s automated vendor identification number process. This process is a daily file in a specific format which manages the United vendor identification numbers. The identification numbers are used for system access and pass travel benefits. Flight Information Contractor, at its sole expense, will provide accurate real time flight and crew information to the designated United system (including without limitation updates of irregularities) via the designated transmission mechanism. Data shall include, but not be limited to: ● • Estimated Departure/Arrival Times; ● • Brake Release; ● • Wheel Movement (forward and backward, including first movement after Actual Out Time) ● • Actual Out/Off/On and In Times; ● • Aircraft assignments; ● • Irregular Ops; and o Cancel, Re-instate, Diversion, No-Stop, Extra flying, Return to blocks or Field; ● • Flight Plan Enroute Time; ● • Operating/Deadheading Crew Names; ● • Operating Crew Routings (connect from / to); and ● • Operating crew time per applicable contract or legal parameters. Partner Flight Ops System Contractor, at its sole expense, will provide United’s designated representatives web access to its Flight Operations System for Flight/Crew Departure Papers and other necessary data requested by United. United Systems United will provide access to the following: ● • SHARES – Passenger Service System o United will provide SHARES set addresses and signs, however, the flying partner will need to provide the terminal emulation package (can be purchased via United). ● • FLIFO Portal – For manual input in correction of FLIFO • SSD – Real time performance data for flying partner IT Support Contacts Contractor will provide a 24/7 technical support contact and contacts for United to escalate IT issues. Change Management Contractor will comply with United’s change management processes and system freezes. The change freeze restricts IT system changes during specific periods (Example – 1 week prior to 1 week after a major holiday). Contractor will notify United at least three (3) days prior to any scheduled system or network outage.

Network Connectivity. United, at its sole expense, will provide and maintain or arrange for the provision of network connectivity with sufficient bandwidth to Contractor, including without limitation redundancy and firewall changes that may be required from time to time. This connectivity will include a minimum of one (1) dedicated circuit. If only one (1) dedicated circuit is used, then Contractor must also use a backup connection or virtual product network via the internet. United, at its sole discretion, shall have the right to determine the optimal number of network connections and to remove any network 188 Exhibit 10.2 connections determined to be in excess. Business Continuity Site Contractor, at its sole expense, will provide and maintain a valid dispatch office site with network connectivity for business continuity purposes. Contractor will test the site annually to ensure that it is functional for its purposes. Contractor will be solely responsible for, and United will have no obligations or duties with respect to, the dispatch of Contractor’s flights. For the purposes of this Exhibit I, the term “dispatch” shall include, but will not be limited to, all planning of aircraft itineraries and routings, fueling and flight release. United ID Numbers Contractor, at its sole expense, will participate in United’s automated vendor identification number process. This process is a daily file in a specific format which manages the United vendor identification numbers. The identification numbers are used for system access and pass travel benefits. Flight Information Contractor, at its sole expense, will provide accurate real time flight and crew information to the designated United system (including without limitation updates of irregularities) via the designated transmission mechanism. Data shall include, but not be limited to: ● • Estimated Departure/Arrival Times; ● • Brake Release; ● • Wheel Movement (forward and backward, including first movement after Actual Out Time) ● • Actual Out/Off/On and In Times; ● • Aircraft assignments; ● • Irregular Ops; and o Cancel, Re-instate, Diversion, No-Stop, Extra flying, Return to blocks or Field; ● • Flight Plan Enroute Time; ● • Operating/Deadheading Crew Names; ● • Operating Crew Routings (connect from / to); and ● • Operating crew time per applicable contract or legal parameters. Partner Flight Ops System Contractor, at its sole expense, will provide United’s designated representatives web access to its Flight Operations System for Flight/Crew Departure Papers and other necessary data requested by United. United Systems United will provide access to the following: ● • SHARES – Passenger Service System o United will provide SHARES set addresses and signs, however, the flying partner will need to provide the terminal emulation package (can be purchased via United). ● FLIFO Portal – For manual input in correction of FLIFO SSD – Real time performance data for flying partner IT Support Contacts Contractor will provide a 24/7 technical support contact and contacts for United to escalate IT issues. Change Management Contractor will comply with United’s change management processes and system freezes. The change freeze restricts IT system changes during specific periods (Example – 1 week prior to 1 week after a major holiday). Contractor will notify United at least three (3) days prior to any scheduled system or network outage.•