{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "quality-levels", "type": "clause", "offset": [76, 90]}, {"key": "coverage-area", "type": "clause", "offset": [111, 124]}, {"key": "management-activities", "type": "clause", "offset": [142, 163]}, {"key": "preventative-maintenance", "type": "clause", "offset": [175, 199]}, {"key": "confidential-treatment-requested", "type": "definition", "offset": [279, 311]}, {"key": "establish-and-maintain", "type": "clause", "offset": [411, 433]}, {"key": "channel-of-communication", "type": "clause", "offset": [436, 460]}, {"key": "in-the-performance", "type": "clause", "offset": [499, 517]}, {"key": "in-the-event-of-a", "type": "clause", "offset": [541, 558]}, {"key": "notify-company", "type": "clause", "offset": [595, 609]}, {"key": "the-conditions", "type": "clause", "offset": [613, 627]}, {"key": "the-customers", "type": "clause", "offset": [638, 651]}, {"key": "not-limited", "type": "clause", "offset": [668, 679]}, {"key": "network-outages", "type": "clause", "offset": [756, 771]}, {"key": "emergency-services", "type": "definition", "offset": [810, 828]}, {"key": "to-company", "type": "definition", "offset": [846, 856]}], "size": 4, "snippet": "NextWave will engineer and manage its network to meet the above service and quality levels established for the Coverage Area. The emphasis of management activities will be on preventative maintenance, such that potential outages will be resolved before customers are affected. * CONFIDENTIAL TREATMENT REQUESTED 28 A Network Outage is the inability, or a significant degradation in the ability of a customer to establish and maintain a channel of communication as a result of failure or degradation in the performance of NextWave's network. In the event of a major network outage, NextWave will notify COMPANY of the conditions affecting the customers, including, but not limited to out-of-service events, and high system traffic loads. Any FCC-reportable Network Outages, including disruption of 911/E911 and emergency services will be reported to COMPANY.", "samples": [{"hash": "7TVguqgFqWO", "uri": "/contracts/7TVguqgFqWO#network-availability", "label": "Resale Agreement (Next Wave Wirelesss Inc)", "score": 18.0, "published": true}], "hash": "0d4341fa67608ed01cfa42cff54bbe1f", "id": 4}, {"snippet_links": [{"key": "use-by-customer", "type": "clause", "offset": [40, 55]}, {"key": "service-provided", "type": "clause", "offset": [71, 87]}, {"key": "the-agreement", "type": "clause", "offset": [94, 107]}, {"key": "monthly-period", "type": "clause", "offset": [170, 184]}, {"key": "the-services", "type": "definition", "offset": [290, 302]}, {"key": "for-customer", "type": "clause", "offset": [317, 329]}, {"key": "total-number-of", "type": "definition", "offset": [343, 358]}, {"key": "calendar-month", "type": "definition", "offset": [375, 389]}, {"key": "service-interruptions", "type": "clause", "offset": [462, 483]}, {"key": "resulting-from-the", "type": "clause", "offset": [503, 521]}, {"key": "section-34", "type": "clause", "offset": [553, 564]}, {"key": "additional-terms-and-conditions", "type": "definition", "offset": [574, 605]}, {"key": "the-applicable", "type": "clause", "offset": [664, 678]}, {"key": "performance-standard", "type": "definition", "offset": [679, 699]}, {"key": "for-example", "type": "clause", "offset": [726, 737]}, {"key": "a-force-majeure-event", "type": "clause", "offset": [805, 826]}, {"key": "other-outage", "type": "definition", "offset": [856, 868]}, {"key": "section-52", "type": "clause", "offset": [908, 919]}, {"key": "applicable-month", "type": "definition", "offset": [932, 948]}, {"key": "the-network", "type": "clause", "offset": [982, 993]}], "size": 9, "snippet": "The Vyve network shall be available for use by Customer with the Fiber Service provided under the Agreement at least 99.99% of the time as measured over the then current monthly period (\u201cNetwork Availability\u201d). Network Availabilityshall be calculated by dividing the number of minutes that the Services are available for Customer\u2019s use by the total number of minutes of such calendar month and multiplying the result by 100. In calculating Network Availability, Service Interruptions (as defined below) resulting from the reasons or causes set forth in Section 3.4 of these Additional Terms and Conditions shall not be included in determining whether Vyve has met the applicable performance standard for Network Availability. For example, if the Fiber Service experiences an outage for one (1) day due to a Force Majeure Event, and otherwise experience no other outage or Service Interruption (as defined in Section 5.2) during the applicable month, Vyve will be deemed to have met the Network Availability performance standard of 99.99%.", "samples": [{"hash": "7OtPsbFoTKP", "uri": "/contracts/7OtPsbFoTKP#network-availability", "label": "Business Services Subscriber Agreement", "score": 31.8546791077, "published": true}, {"hash": "g1CeseSYBPY", "uri": "/contracts/g1CeseSYBPY#network-availability", "label": "Business Services Subscriber Agreement", "score": 31.7365684509, "published": true}, {"hash": "gXxxARIMS2I", "uri": "/contracts/gXxxARIMS2I#network-availability", "label": "Business Services Subscriber Agreement", "score": 31.6001033783, "published": true}], "hash": "9d62fe65f6a3927687d60f53ed1f35ae", "id": 1}, {"snippet_links": [{"key": "minimum-performance-level", "type": "definition", "offset": [4, 29]}, {"key": "any-time-period", "type": "clause", "offset": [75, 90]}], "size": 4, "snippet": "The minimum performance level for network availability shall be 99.9% over any time period, with a minimum of 3 months.", "samples": [{"hash": "8X8nWHo1Mdb", "uri": "/contracts/8X8nWHo1Mdb#network-availability", "label": "Land Earth Station Operator Agreement (Inmarsat Launch CO LTD)", "score": 21.0, "published": true}, {"hash": "6Tfx55WX8B9", "uri": "/contracts/6Tfx55WX8B9#network-availability", "label": "Land Earth Station Operator Agreement (Inmarsat Launch CO LTD)", "score": 21.0, "published": true}, {"hash": "5LeOGZPu5ek", "uri": "/contracts/5LeOGZPu5ek#network-availability", "label": "Land Earth Station Operator Agreement (Stratos Funding, LP)", "score": 21.0, "published": true}], "hash": "fe8577abe0627a3f9157a86d740d4258", "id": 2}, {"snippet_links": [{"key": "ability-to", "type": "clause", "offset": [59, 69]}, {"key": "network-unavailability", "type": "clause", "offset": [149, 171]}, {"key": "not-included", "type": "clause", "offset": [175, 187]}, {"key": "server-uptime", "type": "clause", "offset": [191, 204]}, {"key": "interruptions-of-service", "type": "clause", "offset": [206, 230]}, {"key": "the-network", "type": "clause", "offset": [295, 306]}, {"key": "denial-of-service", "type": "clause", "offset": [420, 437]}], "size": 4, "snippet": "Network availability is defined as the Company\u02bcs network\u02bcs ability to pass incoming and outgoing TCP/IP traffic. A server\u02bcs unavailability caused by network unavailability is not included in server uptime. Interruptions of service due to problems on the backbone or on the Customer\u02bcs portion of the network are beyond the Company\u02bcs control and are not included in uptime calculations. Interruptions of service caused by denial of service or similar attacks are beyond the Company\u02bcs control and are not included in uptime calculations.", "samples": [{"hash": "eRtcxKwR7eH", "uri": "/contracts/eRtcxKwR7eH#network-availability", "label": "Service Level Agreement", "score": 30.1871299744, "published": true}, {"hash": "5OfwLlFtPqi", "uri": "/contracts/5OfwLlFtPqi#network-availability", "label": "Service Level Agreement", "score": 24.7056808472, "published": true}], "hash": "f665ae588fbbf4421b21353aeeca25be", "id": 3}, {"snippet_links": [{"key": "to-transmit", "type": "definition", "offset": [36, 47]}, {"key": "customer-will", "type": "clause", "offset": [136, 149]}, {"key": "the-internet", "type": "clause", "offset": [187, 199]}, {"key": "average-number", "type": "definition", "offset": [425, 439]}, {"key": "the-services", "type": "definition", "offset": [456, 468]}, {"key": "customer-use", "type": "clause", "offset": [487, 499]}, {"key": "total-number-of", "type": "definition", "offset": [507, 522]}, {"key": "calendar-month", "type": "definition", "offset": [539, 553]}], "size": 3, "snippet": "Network Availability is the ability to transmit data over the CenturyLink switched Ethernet Network. Network Availability does not mean Customer will be able to reach any site or user on the Internet, nor does it mean any site or user on the Internet can reach Customer, as there are many factors, outside of CenturyLink\u2019s control, that can affect an end-to-end connection. Network Availability is calculated by dividing the average number of minutes that the Services are available for Customer use by the total number of minutes in each calendar month and multiplying by 100.", "samples": [{"hash": "9XQDXDIQoI7", "uri": "/contracts/9XQDXDIQoI7#network-availability", "label": "Centurytel Metro Ethernet Services Annex", "score": 19.4927253723, "published": true}, {"hash": "11NQVrPY6KQ", "uri": "/contracts/11NQVrPY6KQ#network-availability", "label": "Ethernet Services Agreement", "score": 19.1806659698, "published": true}], "hash": "2f5906a652a8b6b2cf07a7b6b7840aeb", "id": 5}, {"snippet_links": [{"key": "consist-of", "type": "clause", "offset": [14, 24]}, {"key": "network-infrastructure", "type": "clause", "offset": [106, 128]}, {"key": "data-center", "type": "clause", "offset": [148, 159]}, {"key": "private-cage-space", "type": "clause", "offset": [160, 178]}, {"key": "access-provided", "type": "clause", "offset": [191, 206]}, {"key": "to-client", "type": "clause", "offset": [207, 216]}, {"key": "related-to", "type": "definition", "offset": [269, 279]}, {"key": "outside-vendors", "type": "definition", "offset": [280, 295]}, {"key": "notice-of-outage", "type": "clause", "offset": [345, 361]}, {"key": "applicable-credit", "type": "definition", "offset": [382, 399]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [532, 553]}], "size": 3, "snippet": "Network shall consist of the following components that are provided as part of DYOPATH\u2019s Services: \u2022 Core network infrastructure within the DYOPATH data center private cage space, and \u2022 MPLS access provided to Client through the DYOPATH Private MPLS Cloud. For outages related to outside vendors (e.g. TW Telecom), DYOPATH will, upon receipt of notice of outage, contact vendor for applicable credit. Said credit will be passed through to Client. Network Availability (Metric 15) Core network available 99.5% of the time; excluding scheduled maintenance. Reported monthly.", "samples": [{"hash": "gxryQbrtqDp", "uri": "/contracts/gxryQbrtqDp#network-availability", "label": "Service Level Agreement", "score": 23.6618747711, "published": true}], "hash": "32b9679e588229857b6fb8f2f9b17b00", "id": 6}, {"snippet_links": [{"key": "measurement-of", "type": "clause", "offset": [26, 40]}, {"key": "total-time", "type": "definition", "offset": [64, 74]}, {"key": "day-month", "type": "clause", "offset": [151, 160]}, {"key": "availability-for-service", "type": "clause", "offset": [383, 407]}, {"key": "for-all-services", "type": "clause", "offset": [422, 438]}, {"key": "the-network", "type": "clause", "offset": [442, 453]}], "size": 2, "snippet": "Network Availability is a measurement of the average percent of total time that Ethernet and TDM Service is operative when averaged over a thirty (30) day month (720 hour) period. Ethernet and TDM Service is inoperative when the virtual circuit (\u201cVC\u201d) or port connection (\u201cPort\u201d) status becomes \u201cinactive\u201d and unable to pass traffic due to a fault within Mediacom\u2019s network. Network Availability for Service will be 99.9% for all services on the network.", "samples": [{"hash": "knBXn5Szym9", "uri": "/contracts/knBXn5Szym9#network-availability", "label": "Dedicated Internet Access Service Agreement", "score": 32.830493927, "published": true}, {"hash": "aFUDWjKH6lg", "uri": "/contracts/aFUDWjKH6lg#network-availability", "label": "Dedicated Internet Access Service Agreement", "score": 30.1821460724, "published": true}], "hash": "533c2476e549753a7f6e8691f8390f6b", "id": 7}, {"snippet_links": [{"key": "network-infrastructure", "type": "clause", "offset": [19, 41]}, {"key": "calendar-month", "type": "definition", "offset": [94, 108]}, {"key": "the-network", "type": "clause", "offset": [162, 173]}, {"key": "the-customer", "type": "definition", "offset": [210, 222]}, {"key": "ability-to", "type": "clause", "offset": [320, 330]}, {"key": "packet-loss", "type": "definition", "offset": [370, 381]}, {"key": "cloud-hosting", "type": "clause", "offset": [451, 464]}, {"key": "dedicated-servers", "type": "definition", "offset": [483, 500]}, {"key": "virtual-machine", "type": "definition", "offset": [579, 594]}, {"key": "storage-availability", "type": "definition", "offset": [645, 665]}, {"key": "storage-space", "type": "definition", "offset": [704, 717]}, {"key": "to-customer", "type": "clause", "offset": [728, 739]}], "size": 2, "snippet": "Opus's data center network infrastructure is guaranteed to be available 100% of the time in a calendar month. Network infrastructure is defined as the portion of the network extending from the outbound port on the customer cabinet switch to the outbound port on the border router. Network Availability is defined as the ability to pass TCP/IP traffic with less than 10% packet loss and less than 50ms latency across the Opus network infrastructure. 3 CLOUD HOSTING \u2013 VMware\u00ae VIRTUAL DEDICATED SERVERS GUARANTEES\n3.1 Instance Availability. Opus guarantees that Customer\u2019s VMware\u00ae virtual machine instances will be available 100% of the time.\n3.2 Storage Availability. Opus Guarantees 100% availability of storage space connected to Customer\u2019s VMware\u00ae virtual machine instances.", "samples": [{"hash": "k1hKvQlHlxM", "uri": "/contracts/k1hKvQlHlxM#network-availability", "label": "Service Level Agreement", "score": 24.6386032104, "published": true}, {"hash": "iPulkyVwvIC", "uri": "/contracts/iPulkyVwvIC#network-availability", "label": "Service Level Agreement", "score": 24.5824775696, "published": true}], "hash": "64834df696943055c84954287bdeeb29", "id": 8}, {"snippet_links": [{"key": "available-to", "type": "definition", "offset": [65, 77]}, {"key": "the-customer", "type": "definition", "offset": [85, 97]}, {"key": "total-hours", "type": "clause", "offset": [134, 145]}, {"key": "the-services", "type": "definition", "offset": [179, 191]}, {"key": "availability-warranty", "type": "clause", "offset": [207, 228]}, {"key": "failure-to-meet", "type": "clause", "offset": [232, 247]}, {"key": "a-month", "type": "definition", "offset": [341, 348]}, {"key": "services-provided", "type": "definition", "offset": [406, 423]}, {"key": "no-charge", "type": "definition", "offset": [427, 436]}], "size": 2, "snippet": "6.7. Securolytics warrants that the Securolytics Network will be available to accept the Customer\u2019s outbound web requests 100% of the total hours during every month Customer uses the Services (\u201cSecurolytics Availability Warranty\u201d). Failure to meet the Securolytics Availability Warranty results in: Web Requests Processed & Delivered During a Month by Securolytics Network Additional Month of Securolytics Services Provided at No Charge < 100% but >= 99% 0% <99% but >= 98% 10% < 98% but >= 97% 25% < 97% but >= 95% 50% < 95% 100%", "samples": [{"hash": "de3HRXoJQoM", "uri": "/contracts/de3HRXoJQoM#network-availability", "label": "End User Subscription Agreement", "score": 24.4045181274, "published": true}, {"hash": "fOrDCDbv2MZ", "uri": "/contracts/fOrDCDbv2MZ#network-availability", "label": "End User Subscription Agreement", "score": 23.1834354401, "published": true}], "hash": "953d18ed54a6b5de59d9c6537dedeac3", "id": 9}, {"snippet_links": [{"key": "city-of", "type": "clause", "offset": [30, 37]}, {"key": "the-internet", "type": "clause", "offset": [56, 68]}, {"key": "unique-url", "type": "definition", "offset": [77, 87]}, {"key": "the-application", "type": "clause", "offset": [127, 142]}, {"key": "network-outages", "type": "clause", "offset": [186, 201]}, {"key": "scheduled-downtime", "type": "definition", "offset": [234, 252]}, {"key": "maintenance-periods", "type": "clause", "offset": [266, 285]}, {"key": "connection-speed", "type": "definition", "offset": [416, 432]}], "size": 2, "snippet": "eLMS will be available to the City of Calabasas through the internet using a unique URL. The City of Burbank\u2019s goal is to make the application available to the City of Calabasas free of network outages 99.9% of the time except during scheduled downtime or emergency maintenance periods. To match the City of Burbank provided 3 Mbps and to achieve optimal performance, the City of Calabasas should have equal network connection speed dedicated to the eLMS application.", "samples": [{"hash": "5fRRmv3ImU1", "uri": "/contracts/5fRRmv3ImU1#network-availability", "label": "Application Hosting and Technology Support Services Agreement", "score": 22.4682445526, "published": true}, {"hash": "e3ZhduTJGGH", "uri": "/contracts/e3ZhduTJGGH#network-availability", "label": "Application Hosting and Technology Support Services Agreement", "score": 20.7289524078, "published": true}], "hash": "e3daff0ef8dc021ad0a3889d61b8f4c7", "id": 10}], "next_curs": "Cl0SV2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjkLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ih1uZXR3b3JrLWF2YWlsYWJpbGl0eSMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"title": "Network Availability", "children": [["", ""], ["exclusions", "Exclusions"], ["measurement", "Measurement"], ["performance", "Performance"], ["credits", "Credits"]], "size": 123, "parents": [["miscellaneous", "Miscellaneous"], ["service-level-commitment", "Service Level Commitment"], ["definitions", "Definitions"], ["regulatory-compliance", "REGULATORY COMPLIANCE"], ["service-level-agreement", "Service Level Agreement"]], "id": "network-availability", "related": [["system-availability", "System Availability", "System Availability"], ["service-availability", "Service Availability", "Service Availability"], ["epp-service-availability", "EPP service availability", "EPP service availability"], ["rdds-availability", "RDDS availability", "RDDS availability"], ["dns-service-availability", "DNS service availability", "DNS service availability"]], "related_snippets": [], "updated": "2025-07-24T06:49:05+00:00", "also_ask": ["What minimum uptime thresholds are industry standard for network availability clauses?", "How can liquidated damages or service credits be structured to incentivize compliance?", "What exceptions or force majeure events should be explicitly excluded from availability calculations?", "How do courts typically interpret ambiguous network outage definitions in disputes?", "What monitoring and reporting mechanisms are essential for enforceability and risk mitigation?"], "drafting_tip": "Specify uptime percentage, define maintenance windows, and outline remedies for downtime to ensure clear expectations and enforceable obligations.", "explanation": "The Network Availability clause defines the minimum level of uptime or operational performance that a service provider must maintain for its network services. Typically, this clause specifies a percentage of time (such as 99.9%) during which the network must be accessible, and may outline procedures for measuring downtime, reporting outages, and remedies for failure to meet the standard, such as service credits. Its core function is to set clear expectations for service reliability, thereby protecting customers from excessive downtime and ensuring accountability for network performance."}, "json": true, "cursor": ""}}