MSP AGREEMENT Sample Clauses
The MSP Agreement is a contract that outlines the terms and conditions under which a Managed Service Provider (MSP) delivers IT or business services to a client. It typically details the scope of services, service levels, payment terms, responsibilities of both parties, and procedures for handling issues or changes. For example, it may specify response times for technical support or the process for requesting additional services. The core function of this agreement is to establish clear expectations and responsibilities, thereby reducing misunderstandings and ensuring both parties are aligned on service delivery and obligations.
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MSP AGREEMENT. The specific services and functions to be performed by Company may be documented in MSP Agreement signed by Company and by Client. The MSP Agreement shall set forth, at a minimum, a description of the services to be performed, and the fees for the services to be performed, or other mutually agreed-upon price and payment terms (e.g., firm fixed price, progress payments based on deliverables, etc.). Company shall provide pricing for each user, device or services it is responsible for remote monitoring and management; maintenance schedules and additional services or functions defined in MSP Agreement. Company shall render services and deliver reports and other Deliverables in accordance with the timetable and milestones (if any) in the applicable MSP Agreement. In the event Company anticipates at any time that it will not reach a milestone or complete an assignment within the timetable prescribed by a MSP Agreement, Company shall promptly so inform Client, submit proposed revisions to the timetable and milestones that reflect Company’s best estimates of what can realistically be achieved, and continue to work until otherwise directed by Client.
MSP AGREEMENT. MSP shall bear all costs of integrating and or implementation, including any required education services relating to the CA Software using CA Services pursuant to the MSP Support Addendum attached as Exhibit B.