Common use of Moving House Clause in Contracts

Moving House. 9.1 If you plan to move home, you must tell us immediately by speaking to our Customer Services team. It may take up to 20 working days to move the Services from the Installation Address to your new address and you may experience a loss of service during this time. You will continue to be responsible for the Charges for your Broadband Services at all times during the moving process. Please also note that if you move home, your contract with us for your current Services will continue until it is ended in the way set out in condition 8.3 "Term and Termination". 9.2 You must contact the Customer Services team and ask for us to disconnect the services at your current address. This will usually take effect within two to five working days of making contact and please note that you will then not have access to either internet services or inbound/outbound calls, including calls to the emergency services, at the current address. 9.3 Moving home costs are set out by reducing your current agreed contract term to match the duration of time you have had the services at the installation address. Installation fees may become payable. We will then arrange a new agreed contract term with you for your new address to which any installation fees may be applied with any agreed discounts. 9.3.1 Notwithstanding clause 11.3, if you move home before the minimum contract term then your monthly package will be payable until this date. For telephone line and broadband contracts, the minimum contract term is 6 months and for fibre broadband contracts the minimum contract term is for 12 months.