{"component": "clause", "props": {"groups": [{"snippet": "In order to minimize the impact of the requirement to work weekends and to improve the quality of life for workers in twenty-four- (24) hour facilities by providing staff the maximum level of predictability possible, the County will use its best efforts to schedule each Regular Hire, full-time and part-time nurse to work no more than twenty-six (26) weekends per calendar year unless otherwise requested by the employee. Whenever feasible, employees will be scheduled to work every other weekend or two (2) out of four (4) weekends. For the purpose of this Agreement, weekends shall be Saturday and Sunday, except in the case of the night shift, which shall be Friday and Saturday.", "samples": [{"hash": "bI2AMVRLWx5", "uri": "/contracts/bI2AMVRLWx5#minimal-impact", "label": "Collective Bargaining Agreement", "score": 23.6187534332, "published": true}, {"hash": "c6pvwsJKt1y", "uri": "/contracts/c6pvwsJKt1y#minimal-impact", "label": "Collective Bargaining Agreement", "score": 23.0752906799, "published": true}, {"hash": "kZCvArjVJjz", "uri": "/contracts/kZCvArjVJjz#minimal-impact", "label": "Collective Bargaining Agreement", "score": 22.2648868561, "published": true}], "snippet_links": [{"key": "in-order-to", "type": "clause", "offset": [0, 11]}, {"key": "requirement-to-work", "type": "clause", "offset": [39, 58]}, {"key": "quality-of-life", "type": "definition", "offset": [87, 102]}, {"key": "the-county", "type": "definition", "offset": [217, 227]}, {"key": "best-efforts", "type": "definition", "offset": [241, 253]}, {"key": "regular-hire", "type": "definition", "offset": [271, 283]}, {"key": "time-nurse", "type": "clause", "offset": [304, 314]}, {"key": "work-no", "type": "clause", "offset": [318, 325]}, {"key": "calendar-year", "type": "definition", "offset": [365, 378]}, {"key": "by-the-employee", "type": "clause", "offset": [406, 421]}, {"key": "employees-will", "type": "clause", "offset": [442, 456]}, {"key": "scheduled-to-work", "type": "definition", "offset": [460, 477]}, {"key": "for-the-purpose-of-this-agreement", "type": "clause", "offset": [535, 568]}, {"key": "saturday-and-sunday", "type": "clause", "offset": [588, 607]}, {"key": "in-the-case", "type": "clause", "offset": [616, 627]}, {"key": "night-shift", "type": "definition", "offset": [635, 646]}, {"key": "friday-and-saturday", "type": "clause", "offset": [663, 682]}], "size": 9, "hash": "e1f6bc2ed045fb7c989f6161dc29f5cb", "id": 1}, {"snippet": "Any deviation from Specifications not otherwise included in a Severity 1, 2, or 3 category. \u2022 Acknowledgment [\u2026***\u2026] \u2022 Work Around, temporary fix [\u2026***\u2026] \u2022 Final fix, update, or new release [\u2026***\u2026] \u2022 Communications [\u2026***\u2026]", "samples": [{"hash": "cinB2FPnAx1", "uri": "/contracts/cinB2FPnAx1#minimal-impact", "label": "Corporate Supply Agreement (Entropic Communications Inc)", "score": 21.0, "published": true}, {"hash": "7r817FQBbk0", "uri": "/contracts/7r817FQBbk0#minimal-impact", "label": "Corporate Supply Agreement (Entropic Communications Inc)", "score": 21.0, "published": true}], "snippet_links": [{"key": "severity-1", "type": "clause", "offset": [62, 72]}, {"key": "temporary-fix", "type": "definition", "offset": [132, 145]}, {"key": "new-release", "type": "definition", "offset": [178, 189]}], "size": 4, "hash": "0d57ab15f3b0c6c0280c8dc19131f1ef", "id": 2}, {"snippet": "Any deviation from Specifications not otherwise included in a Severity 1, 2, or 3 category. \u2022 Acknowledgment \u2022 Work around, temporary fix \u2022 Final Fix, update, or new release \u2022 Communications \u2022 [***]\nb. In the case of a FATAL or SEVERE IMPACT Error condition, Supplier shall use its best efforts to acknowledge notification of such Error condition within the time frames indicated.\nc. Supplier shall correct any and all Errors in the Custom Software in accordance with the Error Severity Levels specified above. In addition, at any time during the Error correction or technical support process, AT&T may invoke the below-listed escalation procedure:\ni. Supplier\u2019s escalation process is to ensure that when a problem is not being resolved in a satisfactory manner, (i) both AT&T and Supplier have a common perception of the nature and criticality of the problem, (ii) the visibility of the problem is raised within Supplier\u2019s organization, and (iii) appropriate Supplier resources are allocated toward solving the problem.\nii. The following escalation process may be invoked by AT&T when an Error, defect, non-conformity, or technical support issue has been reported to Supplier, the Error substantially affects AT&T\u2019s use of the Software, and Supplier has not yet provided a patch or bypass around the Error.\niii. The escalation processes can be initiated by contacting the next higher management level within Supplier\u2019s organization. Such Supplier designate will work with AT&T\u2019s designated contact and management to bring a satisfactory solution to the situation. The effort will be focused on developing an action plan and coordinating whatever Supplier resources are required to meet AT&T\u2019s needs as rapidly as possible, within the policy stated above.\niv. During the period of the action plan, regular status update communications will be established between AT&T\u2019s designate and Supplier\u2019s designate.\nv. If an action plan cannot be agreed to, or if the action plan fails to provide a satisfactory solution within the time frame defined in the action plan, the problem will be escalated to Supplier\u2019s highest management level.\nd. If any FATAL or SEVERE IMPACT Custom Software Error cannot be corrected by Supplier within the indicated timeframes, Supplier shall provide [***] or a portion thereof that the FATAL or SEVERE IMPACT Error remains unresolved after the work around/temporary fix resolution period specified above. [***]\ne. In addition, if a FATAL Error remains unresolved [***] hours after reporting thereof by AT&T or if a SEVERE IMPACT Error remains unresolved [***] hours after reporting by AT&T, upon AT&T\u2019s request, Supplier shall provide a Software engineer at AT&T\u2019s site(s), at no additional charge, to resolve the Software Error.\nf. The Parties acknowledge that DEGRADED OPERATIONS and/or MINIMAL IMPACT Errors are generally less serious than FATAL or SEVERE IMPACT Errors. The Parties further acknowledge and agree that elongated resolution of such Errors can be detrimental to AT&T\u2019s use of the Software. Therefore, in the event that DEGRADED OPERATIONS Errors remain unresolved [***] days after AT&T\u2019s initial report of the Error and AT&T\u2019s notice of required resolution to Supplier, or MINIMAL IMPACT Errors remain unresolved [***] days after AT&T\u2019s report of the Error and AT&T\u2019s notice of required resolution to Supplier, Supplier shall [***] for each day beyond [***] days for DEGRADED OPERATIONS Errors and/or [***] days for MINIMAL IMPACT Errors that the Error remains unresolved. [***]\ng. Supplier shall provide AT&T with toll-free telephone hotline assistance related to operation of the Software, including questions about individual features or suspected malfunctions. In addition, Supplier shall provide AT&T with emergency after-hours or weekend contact numbers through which support can be obtained in the event of unavailability of the Software due to a FATAL or SEVERE IMPACT Error. If a FATAL Error is reported after hours, or during the weekend, Supplier shall begin workaround/temporary fix activities as soon as possible.", "samples": [{"hash": "iaf356ETxbD", "uri": "/contracts/iaf356ETxbD#minimal-impact", "label": "Master Services and Software License Agreement (Amdocs LTD)", "score": 32.9472961426, "published": true}, {"hash": "djrP5AKSGnH", "uri": "/contracts/djrP5AKSGnH#minimal-impact", "label": "Master Services and Software License Agreement (Amdocs LTD)", "score": 30.9370288849, "published": true}], "snippet_links": [{"key": "severity-1", "type": "clause", "offset": [62, 72]}, {"key": "temporary-fix", "type": "definition", "offset": [124, 137]}, {"key": "new-release", "type": "definition", "offset": [162, 173]}, {"key": "in-the-case", "type": "clause", "offset": [202, 213]}, {"key": "severe-impact", "type": "definition", "offset": [228, 241]}, {"key": "error-condition", "type": "definition", "offset": [242, 257]}, {"key": "supplier-shall", "type": "clause", 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Severity Description Target Resolutionor Bypass Target Resolution& Close Notification & Status Update\n1 Critical Impact All or most users are affected. Business operations affected > 80% within4 hours > 80% within1 days Notify Customers immediately with regular status update.\n2 High Impact Important functions not available, no recovery option immediatelyavailable > 80% within1 days > 80% within2 days Notify Customers if not resolved within 4 hours. Status updates on a 4 hour basis.\n3 Low Impact Less important functions not available, recovery option available > 80% within4 days > 80% within15 days Notify Customers if not resolved within 2 working days. Weekly status update.\n4 Minimal Impact Responses to queries, one user affected Not Applicable > 80% within30 days Notify Customers if not resolved within 5 working days. Monthly status update.", "samples": [{"hash": "g2rDjiW4uTH", "uri": "/contracts/g2rDjiW4uTH#minimal-impact", "label": "It Technical Support Services Contract", "score": 25.5888442993, "published": true}], "snippet_links": [{"key": "response-to-queries", "type": "clause", "offset": [0, 19]}, {"key": "no-impact", "type": "clause", "offset": [113, 122]}, {"key": "operation-of-the", "type": "clause", "offset": [130, 146]}, {"key": "target-resolution", "type": "definition", "offset": [280, 297]}, {"key": "business-operations", "type": "definition", "offset": [384, 403]}, {"key": "regular-status", "type": "definition", "offset": [486, 500]}, {"key": "not-available", "type": "definition", "offset": [543, 556]}, {"key": "no-recovery", "type": "clause", "offset": [558, 569]}, {"key": "status-updates", "type": "clause", "offset": [685, 699]}, {"key": "working-days", "type": "definition", "offset": [879, 891]}, {"key": "not-applicable", "type": "definition", "offset": [972, 986]}], "size": 3, "hash": "b39501894580e5907492fb8637c728f8", "id": 5}, {"snippet": "The activity will result in minimal impact or impairment to any stream, wetland or water body function;", "samples": [{"hash": "ct2hg33bVpB", "uri": "/contracts/ct2hg33bVpB#minimal-impact", "label": "Annexation Agreement", "score": 32.5133666992, "published": true}, {"hash": "hJQtsNKgVmA", "uri": "/contracts/hJQtsNKgVmA#minimal-impact", "label": "Annexation Agreement", "score": 26.7576999664, "published": true}], "snippet_links": [{"key": "the-activity", "type": "clause", "offset": [0, 12]}, {"key": "water-body", "type": "definition", "offset": [83, 93]}], "size": 2, "hash": "b66716912e58ef23faac971505edd92b", "id": 6}, {"snippet": "Minor deviation from specification not effecting usability of Software Acknowledgment New Software release Communications Less than 24 hours Usual Release Cycle Software Release Notification Further services or other resolution times need to be agreed between TW and customer as supplementary performances in writing, e.g. as a customer individual SLA.", "samples": [{"hash": "eVncqBVWxBy", "uri": "/contracts/eVncqBVWxBy#minimal-impact", "label": "End User License Agreement (Eula)", "score": 23.3107452393, "published": true}], "snippet_links": [{"key": "minor-deviation", "type": "definition", "offset": [0, 15]}, {"key": "software-release", "type": "definition", "offset": [90, 106]}, {"key": "release-notification", "type": "clause", "offset": [170, 190]}, {"key": "further-services", "type": "definition", "offset": [191, 207]}, {"key": "resolution-times", "type": "clause", "offset": [217, 233]}, {"key": "in-writing", "type": "definition", "offset": [306, 316]}], "size": 2, "hash": "46822d8c31501cb45e7207356638d25b", "id": 7}, {"snippet": "A noncritical software component is malfunctioning, causing minimal impact; or a non-technical request is made.", "samples": [{"hash": "5JkAXIUzg0Y", "uri": "/contracts/5JkAXIUzg0Y#minimal-impact", "label": "System and Services Agreement", "score": 33.5055084229, "published": true}], "snippet_links": [{"key": "software-component", "type": "clause", "offset": [14, 32]}, {"key": "a-non", "type": "clause", "offset": [79, 84]}], "size": 1, "hash": "eec12053a1485d581d58ac66a16da033", "id": 8}, {"snippet": "All other Bugs. -------------- Unless Disney agrees otherwise in writing, Voxware shall provide Disney with an acknowledgment of the Bug and a work around solution according to the following schedule and a permanent solution as soon as possible thereafter: -------------------------------------------------------------------------------- Bug Acknowledgment Period of Time for work around Fatal Within [***] [***] -------------------------------------------------------------------------------- Severe Within [***] [***]", "samples": [{"hash": "66bRgEdB0A", "uri": "/contracts/66bRgEdB0A#minimal-impact", "label": "Software License Agreement (Voxware Inc)", "score": 18.0, "published": true}], "snippet_links": [{"key": "in-writing", "type": "definition", "offset": [62, 72]}, {"key": "acknowledgment-of", "type": "clause", "offset": [111, 128]}, {"key": "according-to", "type": "definition", "offset": [164, 176]}, {"key": "permanent-solution", "type": "clause", "offset": [206, 224]}, {"key": "as-soon-as-possible", "type": "definition", "offset": [225, 244]}, {"key": "period-of-time", "type": "clause", "offset": [357, 371]}], "size": 1, "hash": "3437740aada8b1deda69aab2ad5a9763", "id": 9}, {"snippet": "Sweeper operators shall perform activities in a professional and courteous manner. Sweeping is to be performed at times that provide the best results with minimal impact to residents and commercial businesses, flow of vehicular traffic, and the public in general. Sweeping within the vicinity of schools shall be scheduled in order to ensure that it does not create an impact to students, teachers, and/or parents during morning drop-off or afternoon pick-up times. Company shall formally investigate any complaints received by the City in a prompt and expedient manner, and shall provide a written report to the City regarding the resolution of said complaint within seven business days from the date the complaint is forwarded to Company.", "samples": [{"hash": "knRCII577fB", "uri": "/contracts/knRCII577fB#minimal-impact", "label": "Franchise Agreement", "score": 21.8142629402, "published": true}], "snippet_links": [{"key": "a-professional", "type": "clause", "offset": [46, 60]}, {"key": "provide-the", "type": "clause", "offset": [125, 136]}, {"key": "best-results", "type": "clause", "offset": [137, 149]}, {"key": "commercial-businesses", "type": "definition", "offset": [187, 208]}, {"key": "flow-of", "type": "definition", "offset": [210, 217]}, {"key": "vehicular-traffic", "type": "clause", "offset": [218, 235]}, {"key": "the-public", "type": "clause", "offset": [241, 251]}, {"key": "in-general", "type": "clause", "offset": [252, 262]}, {"key": "in-order-to-ensure", "type": "clause", "offset": [323, 341]}, {"key": "to-students", "type": "clause", "offset": [376, 387]}, {"key": "by-the-city", "type": "clause", "offset": [525, 536]}, {"key": "provide-a", "type": "definition", "offset": [581, 590]}, {"key": "to-the-city", "type": "definition", "offset": [606, 617]}, {"key": "business-days", "type": "definition", "offset": [674, 687]}, {"key": "to-company", "type": "definition", "offset": [729, 739]}], "size": 1, "hash": "d17fe592134f511374f95c61238cf208", "id": 10}], "next_curs": "ClcSUWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjMLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhdtaW5pbWFsLWltcGFjdCMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"title": "Minimal Impact", "children": [["", ""], ["alternative-b", "Alternative B"], ["formal-grievance", "Formal Grievance"], ["alternative-a", "Alternative A"], ["regulations", "Regulations"]], "size": 30, "parents": [["hours-of-work", "Hours of Work"], ["definitions", "Definitions"], ["development-design-goals", "Development Design Goals"], ["sweepings", "Sweepings"], ["services", "Services"]], "id": "minimal-impact", "related": [["fiscal-impact", "FISCAL IMPACT", "FISCAL IMPACT"], ["financial-impact", "Financial Impact", "Financial Impact"], ["product-changes", "Product Changes", "Product Changes"], ["professional-improvement", "PROFESSIONAL IMPROVEMENT", "PROFESSIONAL IMPROVEMENT"], ["environmental-impact", "Environmental Impact", "Environmental Impact"]], "related_snippets": [], "updated": "2025-07-23T06:00:56+00:00"}, "json": true, "cursor": ""}}