Methods of Access. The Client agrees to provide the Company with direct access to its servers through one or more of the following methods, as per the Company's discretion and configuration requirements: a. Direct SSH (Secure Shell) access, which may be limited to an IP list provided by the Company. b. Indirect SSH access via a single "jump" server, with all other servers directly accessible from this jump server. c. VPN (Virtual Private Network) access, utilizing OpenVPN, either inbound or outbound. d. Utilization of the Company's gateway appliance system, which employs OpenVPN, either inbound or outbound.
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Sources: Ad Hoc Support Terms, Integrated Management and Security Terms