Metavante Software Modification Requests Clause Samples

Metavante Software Modification Requests. Client must submit a completed Project Request form to Metavante either electronically or via fax for all Metavante Software modification requests. Upon receiving Client’s request, Metavante will confirm receipt. Metavante maintains a list of standard estimates which include hours for commonly submitted requests. If request is non-standard, a high-level planning estimate, initial estimate or refined estimate may be requested by Client with applicable costs to determine the amount of effort it will take for Metavante to complete Client request. Implementation of Metavante Software modification requests, as authorized by Client, will be completed as mutually agreed upon in writing.