Member Hotline. HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.
Appears in 4 contracts
Samples: Amerigroup Corp, Amerigroup Corp, Centene Corp
Member Hotline. HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.. 1999 Renewal Contract Xxxxxx Service Area August 9, 1999 83
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Member Hotline. 8.5.1 HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.
Appears in 1 contract
Samples: Amerigroup Corp
Member Hotline. 8.10.1 HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.
Appears in 1 contract
Samples: Amerigroup Corp
Member Hotline. HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.. 1999 Renewal Contract Bexar Service Area August 9, 1999
Appears in 1 contract
