Member Hotline. HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.
Appears in 4 contracts
Sources: Contract for Services (Amerigroup Corp), Contract for Services (Centene Corp), Contract for Services (Amerigroup Corp)
Member Hotline. 8.5.1 HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.
Appears in 1 contract
Sources: Star+plus Contract (Amerigroup Corp)
Member Hotline. HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.. 1999 Renewal Contract ▇▇▇▇▇▇ Service Area August 9, 1999 83
Appears in 1 contract
Sources: Contract for Services (Centene Corp)
Member Hotline. 8.10.1 HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.
Appears in 1 contract
Member Hotline. HMO must maintain a toll-free Member telephone hotline 24 hours a day, seven days a week for Members to obtain assistance in accessing services under this contract. Telephone availability must be demonstrated through an abandonment rate of less than 10%.. 1999 Renewal Contract Bexar Service Area August 9, 1999
Appears in 1 contract
Sources: Contract for Services (Centene Corp)