Common use of Member Handbook Clause in Contracts

Member Handbook. The member handbook may be offered in an electronic format as long as the Contractor complies with 42 CFR 438.10(c)(6). The member handbook must include the Contractor’s contact information and Internet website address and describe the terms and nature of services offered by the Contractor, including the following information required under 42 CFR 438.10(f):  Contractor's contact information (address, telephone number, TDD number, web site);  Contractor's office hours and days, including the availability of a twenty-four (24) hour Nurse Call Line;  The amount, duration and scope of services available under the Contract in sufficient detail to ensure that participants are informed of the services to which they are entitled, including service authorization requirements;  The procedures for obtaining benefits, including authorization requirements;  Standards and expectations for receiving preventive health services;

Member Handbook. The member handbook may be offered in an electronic format as long as the Contractor complies with 42 CFR 438.10(c)(6). The member handbook must include the Contractor’s contact information and Internet website address and describe the terms and nature of services offered by the Contractor, including the following information required under 42 CFR 438.10(f):  • Contractor's contact information (address, telephone number, TDD number, web site);  • Contractor's office hours and days, including the availability of a twenty-four (24) hour Nurse Call Line;  • The amount, duration and scope of services available under the Contract in sufficient detail to ensure that participants are informed of the services to which they are EXHIBIT 1 SCOPE OF WORK entitled, including service authorization requirements;  • The procedures for obtaining benefits, including authorization requirements;  • Standards and expectations for receiving preventive health services;

Member Handbook. The member handbook may be offered in an electronic format as long as the Contractor complies with 42 CFR 438.10(c)(6). The member handbook must include the Contractor’s contact information and Internet website address and describe the terms and nature of services offered by the Contractor, including the following information required under 42 CFR 438.10(f):  • Contractor's contact information (address, telephone number, TDD number, web site);  • Contractor's office hours and days, including the availability of a twenty-four (24) hour Nurse Call Line;  • The amount, duration and scope of services available under the Contract in sufficient detail to ensure that participants are informed of the services to which they are entitled, including service authorization requirements;  • The procedures for obtaining benefits, including authorization requirements;  • Standards and expectations for receiving preventive health services;

Member Handbook. The member handbook may be offered in an electronic format as long as the Contractor complies with 42 CFR 438.10(c)(6). The member handbook must include the Contractor’s contact information and Internet website address and describe the terms and nature of services offered by the Contractor, including the following information required under 42 CFR 438.10(f):  • Contractor's contact information (address, telephone number, TDD number, web site);  • Contractor's office hours and days, including the availability of a twenty-four (24) hour Nurse Call Line;  • The amount, duration and scope of services available under the Contract in sufficient detail to ensure that participants are informed of the services to which they are entitled, including service authorization requirements;  • The procedures for obtaining benefits, including authorization requirements;  • Standards and expectations for receiving preventive health services;; EXHIBIT 1 SCOPE OF WORK