Common use of Mean Held Order Interval Clause in Contracts

Mean Held Order Interval. This metric is computed at the close of each report period. The held order interval is established by first identifying all orders, at the close of the reporting interval, that both have not been reported as completed in SOCS and have passed the currently committed due date for the order and identifying all orders that have been reported as completed in SOCS after the currently committed due date for the order. For each such order, the number of calendar days between the earliest committed due date on which BellSouth had a company missed appointment and the close of the reporting period is established and represents the held order interval for that particular order. The held order interval is accumulated by the standard groupings, unless otherwise noted, and the reason for the order being held. The total number of days accumulated in a category is then divided by the number of held orders within the same category to produce the mean held order interval. The interval is by calendar days with no exclusions for Holidays or Sundays. CLEC Specific reporting is by type of held order (facilities, equipment, other), total number of orders held, and the total and average days. Held Order Distribution Interval: This measure provides data to report total days held and identifies these in categories of >15 days and > 90 days. (Orders counted in >90 days are also included in > 15 days). Calculation Mean Held Order Interval = a ÷ b • a = Sum of held-over-days for all Past Due Orders Held for the reporting period • b = Number of Past Due Orders Held and Pending But Not Completed and past the committed due date Held Order Distribution Interval (for each interval) = (c ÷ d) X 100 • c = # of Orders Held for > 15 days or # of Orders Held for > 90 days • d = Total # of Past Due Orders Held and Pending But Not Completed) Report Structure • CLEC Specific • CLEC Aggregate • BellSouth Aggregate • Circuit Breakout < 10, > 10 (except trunks) • Dispatch/Non-Dispatch P-1: Mean Held Order Interval & Distribution Intervals Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Report Month • CLEC Order Number and PON (PON) • Order Submission Date (TICKET_ID) • Committed Due Date (DD) • Service Type (CLASS_SVC_DESC) • Hold Reason • Total line/circuit count • Geographic Scope Note: Code in parentheses is the corresponding header found in the raw data file. • Report Month • BellSouth Order Number • Order Submission Date • Committed Due Date • Service Type • Hold Reason • Total line/circuit count • Geographic Scope SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark • Resale Residence • Retail Residence • Resale Business • Retail Business • Resale Design • Retail Design • Resale PBX • Retail PBX • Resale Centrex • Retail Centrex • Resale ISDN • Retail ISDN • LNP (Standalone) • Retail Residence and Business (POTS) • INP (Standalone) • Retail Residence and Business (POTS) • 2W Analog Loop Design • Retail Residence and Business Dispatch • 2W Analog Loop Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With LNP - Design • Retail Residence and Business Dispatch • 2W Analog Loop With LNP- Non-Design • Retail Residence and Business - POTS Excluding Switch • 2W Analog Loop With INP-Design • Retail Residence and Business Dispatch • 2W Analog Loop With INP-Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • UNE Digital Loop < DS1 • Retail Digital Loop < DS1 • UNE Digital Loop ≥ DS1 • Retail Digital Loop ≥ DS1 • UNE Loop + Port Combinations - Dispatch In - Switch Based • Retail Residence and Business - Dispatch In - Switch Based • UNE Switch Ports • Retail Residence and Business (POTS) • UNE Combo Other • Retail Residence, Business and Design Dispatch • UNE xDSL (HDSL, ADSL and UCL) • ADSL Provided to Retail • UNE ISDN (Includes UDC) • Retail ISDN - BRI • UNE Line Sharing • ADSL Provided to Retail • UNE Other Design • Retail Design • UNE Other Non-Design • Retail Residence and Business • Local Transport (Unbundled Interoffice Transport) • Retail DS1/DS3 Interoffice SQM LEVEL of Disaggregation SQM Analog/Benchmark • Local Interconnection Trunks • Parity with Retail • UNE Line Splitting • ADSL to Retail • EELs • Retail DS1/DS3 P-1: Mean Held Order Interval & Distribution Intervals SEEM Measure SEEM Measure No Tier I Tier II SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark • Not Applicable • Not Applicable P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices Definition When BellSouth can determine in advance that a committed due date is in jeopardy for facility delay, it will provide advance notice to the CLEC. The interval is from the date/time the notice is released to the CLEC/BellSouth systems until 5pm on the commitment date of the order. The Percent of Orders is the percentage of orders given jeopardy notices for facility delay in the count of orders confirmed in the report period. Exclusions • Orders held for CLEC end user reasons • Disconnect (D) & From (F) orders Business Rules When BellSouth can determine in advance that a committed due date is in jeopardy for facility delay, it will provide advance notice to the CLEC. The number of committed orders in a report period is the number of orders that have a due date in the reporting period. Jeopardy notices for interconnection trunks results are usually zero as these trunks seldom experience facility delays. The Committed due date is considered the Confirmed due date. Calculation Jeopardy Interval = a - b • a = Date and Time of Jeopardy Notice • b = Date and Time of Scheduled Due Date on Service Order Average Jeopardy Interval = c ÷ d • c = Sum of all jeopardy intervals • d = Number of Orders Notified of Jeopardy in Reporting Period Percent of Orders Given Jeopardy Notice = (e ÷ f) X 100 • e = Number of Orders Given Jeopardy Notices in Reporting Period • f = Number of Orders Confirmed (due) in Reporting Period) Report Structure • CLEC Specific • CLEC Aggregate • BellSouth Aggregate • Mechanized Orders • Non-Mechanized Orders • Dispatch/Non-Dispatch Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Report Month • CLEC Order Number and PON • Date and Time Jeopardy Notice sent • Committed Due Date • Service Type Note: Code in parentheses is the corresponding header found in the raw data file. • Report Month • BellSouth Order Number • Date and Time Jeopardy Notice sent • Committed Due Date • Service Type P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark • Resale Residence • Retail Residence • Resale Business • Retail Business • Resale Design • Retail Design • Resale PBX • Retail PBX • Resale Centrex • Retail Centrex • Resale ISDN • Retail ISDN • LNP (Standalone) • Retail Residence and Business (POTS) • INP (Standalone) • Retail Residence and Business (POTS) • 2W Analog Loop Design • Retail Residence and Business Dispatch • 2W Analog Loop Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With LNP - Design • Retail Residence and Business Dispatch • 2W Analog Loop With LNP- Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With INP-Design • Retail Residence and Business Dispatch • 2W Analog Loop With INP-Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • UNE Digital Loop < DS1 • Retail Digital Loop < DS1 • UNE Digital Loop ≥ DS1 • Retail Digital Loop ≥ DS1 • UNE Loop + Port Combinations - Dispatch In - Switch Based • Retail Residence and Business - Dispatch In - Switch Based • UNE Switch Ports • Retail Residence and Business (POTS) • UNE Combo Other • Retail Residence, Business and Design Dispatch • UNE xDSL (HDSL, ADSL and UCL) • ADSL Provided to Retail • UNE ISDN (Includes UDC) • Retail ISDN - BRI • UNE Line Sharing • ADSL Provided to Retail • UNE Other Design • Retail Design • UNE Other Non-Design • Retail Residence and Business • Local Transport (Unbundled Interoffice Transport) • Retail DS1/DS3 Interoffice • Local Interconnection Trunks • Parity with Retail • UNE Line Splitting • ADSL to Retail • EELs • Retail DS1/DS3 • Average Jeopardy Notice Interval (Electronic only) • 95% >= 48 Hours SEEM Measure SEEM Measure No Tier I Tier II P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark • Not Applicable • Not Applicable P-3: Percent Missed Initial Installation Appointments P-3: Percent Missed Initial Installation Appointments (This metric was not ordered by FPSC) Definition “Percent missed initial installation appointments” monitors the reliability of BellSouth commitments with respect to committed due dates to assure that the CLEC can reliably quote expected due dates to their retail customer as compared to BellSouth. This measure is the percentage of total orders processed for which BellSouth is unable to complete the service orders on the committed due dates and reported for Total misses and End User Misses. Exclusions • Canceled Service Orders • Order Activities of BellSouth or the CLEC associated with internal or administrative use of local services (Record Orders, Listing Orders Test Orders, etc.) • Disconnect (D) & From (F) orders • End User Misses Business Rules Percent Missed Initial Installation Appointments (PMI) is the percentage of orders with completion dates in the reporting period that are past the original committed due date. Missed Appointments caused by end-user reasons will be excluded and reported separately. The first commitment date on the service order that is a missed appointment is the missed appointment code used for calculation whether it is a BellSouth missed appointment or an End User missed appointment. The “due date” is any time on the confirmed due date. Which means there cannot be a cutoff time for commitments, as certain types of orders are requested to be worked after standard business hours. Also, during Daylight Savings Time, field technicians are scheduled until 9PM in some areas and the customer is offered a greater range of intervals from which to select. Calculation Percent Missed Installation Appointments = (a ÷ b) X 100 • a = Number of Orders with Completion date in Reporting Period past the Original Committed Due Date • b = Number of Orders Completed in Reporting Period Report Structure • CLEC Specific • CLEC Aggregate • BellSouth Aggregate • Report in Categories of <10 lines/circuits > 10 lines/circuits (except trunks) • Dispatch/Non-Dispatch Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Report month • CLEC Order Number and PON (PON) • Committed Due Date (DD) • Completion Date (CMPLTN DD) • Status Type • Status Notice Date • Standard Order Activity • Geographic Scope Note: Code in parentheses is the corresponding header found in the raw data file. • Report month • BellSouth Order Number • Committed Due Date (DD) • Completion Date (CMPLTN DD) • Status Type • Status Notice Date • Standard Order Activity • Geographic Scope P-3: Percent Missed Initial Installation Appointments SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark • Resale Residence • Retail Residence • Resale Business • Retail Business • Resale Design • Retail Design • Resale PBX • Retail PBX • Resale Centrex • Retail Centrex • Resale ISDN • Retail ISDN • LNP (Standalone) • Retail Residence and Business (POTS) • INP (Standalone) • Retail Residence and Business (POTS) • 2W Analog Loop Design • Retail Residence and Business Dispatch • 2W Analog Loop Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With LNP - Design • Retail Residence and Business Dispatch • 2W Analog Loop With LNP- Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With INP-Design • Retail Residence and Business Dispatch • 2W Analog Loop With INP-Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • UNE Digital Loop < DS1 • Retail Digital Loop < DS1 • UNE Digital Loop ≥ DS1 • Retail Digital Loop ≥ DS1 • UNE Loop + Port Combinations - Dispatch In - Switch Based • Retail Residence and Business - Dispatch In - Switch Based • UNE Switch Ports • Retail Residence and Business (POTS) • UNE Combo Other • Retail Residence, Business and Design Dispatch • UNE xDSL (HDSL, ADSL and UCL) - Without Conditioning - With Conditioning • ADSL Provided to Retail - Without Conditioning - With Conditioning (BellSouth does not offer this service to Retail) • UNE ISDN (Includes UDC) • Retail ISDN - BRI • UNE Line Sharing • ADSL Provided to Retail • UNE Other Design • Retail Design • UNE Other Non-Design • Retail Residence and Business • Local Transport (Unbundled Interoffice Transport) • Retail DS1/DS3 Interoffice • Local Interconnection Trunks • Parity with Retail • UNE Line Splitting • ADSL to Retail • EELs • Retail DS1/DS3 SEEM Measure SEEM Measure No Tier I Tier II P-3: Percent Missed Initial Installation Appointments SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark • Not Applicable • Not Applicable P-3A: Percent Missed Installation Appointments Including Subsequent Appointments P-3A: Percent Missed Installation Appointments Including Subsequent Appointments Definition

Mean Held Order Interval. This metric is computed at the close of each report period. The held order interval is established by first identifying all orders, at the close of the reporting interval, that both have not been reported as completed in SOCS and have passed the currently committed due date for the order and identifying all orders that have been reported as completed in SOCS after the currently committed due date for the order. For each such order, the number of calendar days between the earliest committed due date on which BellSouth XxxxXxxxx had a company missed appointment and the close of the reporting period is established and represents the held order interval for that particular order. The held order interval is accumulated by the standard groupings, unless otherwise noted, and the reason for the order being held. The total number of days accumulated in a category is then divided by the number of held orders within the same category to produce the mean held order interval. The interval is by calendar days with no exclusions for Holidays or Sundays. CLEC Specific reporting is by type of held order (facilities, equipment, other), total number of orders held, and the total and average days. Held Order Distribution Interval: This measure provides data to report total days held and identifies these in categories of >15 days and > 90 days. (Orders counted in >90 days are also included in > 15 days). Calculation Mean Held Order Interval = a ÷ b • a = Sum of held-over-days for all Past Due Orders Held for the reporting period • b = Number of Past Due Orders Held and Pending But Not Completed and past the committed due date Held Order Distribution Interval (for each interval) = (c ÷ d) X 100 • c = # of Orders Held for > 15 days or # of Orders Held for > 90 days • d = Total # of Past Due Orders Held and Pending But Not Completed) Report Structure • CLEC Specific • CLEC Aggregate • BellSouth Aggregate • Circuit Breakout < 10, > 10 (except trunks) • Dispatch/Non-Dispatch P-1: Mean Held Order Interval & Distribution Intervals Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Report Month • CLEC Order Number and PON (PON) • Order Submission Date (TICKET_ID) • Committed Due Date (DD) • Service Type (CLASS_SVC_DESC) • Hold Reason • Total line/circuit count • Geographic Scope Note: Code in parentheses is the corresponding header found in the raw data file. • Report Month • BellSouth Order Number • Order Submission Date • Committed Due Date • Service Type • Hold Reason • Total line/circuit count • Geographic Scope SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark • Resale Residence • Retail Residence • Resale Business • Retail Business • Resale Design • Retail Design • Resale PBX • Retail PBX • Resale Centrex • Retail Centrex • Resale ISDN • Retail ISDN • LNP (Standalone) • Retail Residence and Business (POTS) • INP (Standalone) • Retail Residence and Business (POTS) • 2W Analog Loop Design • Retail Residence and Business Dispatch • 2W Analog Loop Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With LNP - Design • Retail Residence and Business Dispatch • 2W Analog Loop With LNP- Non-Design • Retail Residence and Business - POTS Excluding Switch • 2W Analog Loop With INP-Design • Retail Residence and Business Dispatch • 2W Analog Loop With INP-Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • UNE Digital Loop < DS1 • Retail Digital Loop < DS1 • UNE Digital Loop ≥ DS1 • Retail Digital Loop ≥ DS1 • UNE Loop + Port Combinations - Dispatch In - Switch Based • Retail Residence and Business - Dispatch In - Switch Based • UNE Switch Ports • Retail Residence and Business (POTS) • UNE Combo Other • Retail Residence, Business and Design Dispatch • UNE xDSL (HDSL, ADSL and UCL) • ADSL Provided to Retail • UNE ISDN (Includes UDC) • Retail ISDN - BRI • UNE Line Sharing • ADSL Provided to Retail • UNE Other Design • Retail Design • UNE Other Non-Design • Retail Residence and Business • Local Transport (Unbundled Interoffice Transport) • Retail DS1/DS3 Interoffice SQM LEVEL of Disaggregation SQM Analog/Benchmark • Local Interconnection Trunks • Parity with Retail • UNE Line Splitting • ADSL to Retail • EELs • Retail DS1/DS3 P-1: Mean Held Order Interval & Distribution Intervals SEEM Measure SEEM Measure No Tier I Tier II SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark • Not Applicable • Not Applicable P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices Definition When BellSouth can determine in advance that a committed due date is in jeopardy for facility delay, it will provide advance notice to the CLEC. The interval is from the date/time the notice is released to the CLEC/BellSouth systems until 5pm on the commitment date of the order. The Percent of Orders is the percentage of orders given jeopardy notices for facility delay in the count of orders confirmed in the report period. Exclusions • Orders held for CLEC end user reasons • Disconnect (D) & From (F) orders Business Rules When BellSouth can determine in advance that a committed due date is in jeopardy for facility delay, it will provide advance notice to the CLEC. The number of committed orders in a report period is the number of orders that have a due date in the reporting period. Jeopardy notices for interconnection trunks results are usually zero as these trunks seldom experience facility delays. The Committed due date is considered the Confirmed due date. Calculation Jeopardy Interval = a - b • a = Date and Time of Jeopardy Notice • b = Date and Time of Scheduled Due Date on Service Order Average Jeopardy Interval = c ÷ d • c = Sum of all jeopardy intervals • d = Number of Orders Notified of Jeopardy in Reporting Period Percent of Orders Given Jeopardy Notice = (e ÷ f) X 100 • e = Number of Orders Given Jeopardy Notices in Reporting Period • f = Number of Orders Confirmed (due) in Reporting Period) Report Structure • CLEC Specific • CLEC Aggregate • BellSouth Aggregate • Mechanized Orders • Non-Mechanized Orders • Dispatch/Non-Dispatch Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Report Month • CLEC Order Number and PON • Date and Time Jeopardy Notice sent • Committed Due Date • Service Type Note: Code in parentheses is the corresponding header found in the raw data file. • Report Month • BellSouth Order Number • Date and Time Jeopardy Notice sent • Committed Due Date • Service Type P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark • Resale Residence • Retail Residence • Resale Business • Retail Business • Resale Design • Retail Design • Resale PBX • Retail PBX • Resale Centrex • Retail Centrex • Resale ISDN • Retail ISDN • LNP (Standalone) • Retail Residence and Business (POTS) • INP (Standalone) • Retail Residence and Business (POTS) • 2W Analog Loop Design • Retail Residence and Business Dispatch • 2W Analog Loop Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With LNP - Design • Retail Residence and Business Dispatch • 2W Analog Loop With LNP- Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With INP-Design • Retail Residence and Business Dispatch • 2W Analog Loop With INP-Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • UNE Digital Loop < DS1 • Retail Digital Loop < DS1 • UNE Digital Loop ≥ DS1 • Retail Digital Loop ≥ DS1 • UNE Loop + Port Combinations - Dispatch In - Switch Based • Retail Residence and Business - Dispatch In - Switch Based • UNE Switch Ports • Retail Residence and Business (POTS) • UNE Combo Other • Retail Residence, Business and Design Dispatch • UNE xDSL (HDSL, ADSL and UCL) • ADSL Provided to Retail • UNE ISDN (Includes UDC) • Retail ISDN - BRI • UNE Line Sharing • ADSL Provided to Retail • UNE Other Design • Retail Design • UNE Other Non-Design • Retail Residence and Business • Local Transport (Unbundled Interoffice Transport) • Retail DS1/DS3 Interoffice • Local Interconnection Trunks • Parity with Retail • UNE Line Splitting • ADSL to Retail • EELs • Retail DS1/DS3 • Average Jeopardy Notice Interval (Electronic only) • 95% >= 48 Hours SEEM Measure SEEM Measure No Tier I Tier II P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark • Not Applicable • Not Applicable P-3: Percent Missed Initial Installation Appointments P-3: Percent Missed Initial Installation Appointments (This metric was not ordered by FPSC) Definition “Percent missed initial installation appointments” monitors the reliability of BellSouth commitments with respect to committed due dates to assure that the CLEC can reliably quote expected due dates to their retail customer as compared to BellSouth. This measure is the percentage of total orders processed for which BellSouth is unable to complete the service orders on the committed due dates and reported for Total misses and End User Misses. Exclusions • Canceled Service Orders • Order Activities of BellSouth or the CLEC associated with internal or administrative use of local services (Record Orders, Listing Orders Test Orders, etc.) • Disconnect (D) & From (F) orders • End User Misses Business Rules Percent Missed Initial Installation Appointments (PMI) is the percentage of orders with completion dates in the reporting period that are past the original committed due date. Missed Appointments caused by end-user reasons will be excluded and reported separately. The first commitment date on the service order that is a missed appointment is the missed appointment code used for calculation whether it is a BellSouth missed appointment or an End User missed appointment. The “due date” is any time on the confirmed due date. Which means there cannot be a cutoff time for commitments, as certain types of orders are requested to be worked after standard business hours. Also, during Daylight Savings Time, field technicians are scheduled until 9PM in some areas and the customer is offered a greater range of intervals from which to select. Calculation Percent Missed Installation Appointments = (a ÷ b) X 100 • a = Number of Orders with Completion date in Reporting Period past the Original Committed Due Date • b = Number of Orders Completed in Reporting Period Report Structure • CLEC Specific • CLEC Aggregate • BellSouth Aggregate • Report in Categories of <10 lines/circuits > 10 lines/circuits (except trunks) • Dispatch/Non-Dispatch Data Retained Relating to CLEC Experience Relating to BellSouth Performance • Report month • CLEC Order Number and PON (PON) • Committed Due Date (DD) • Completion Date (CMPLTN DD) • Status Type • Status Notice Date • Standard Order Activity • Geographic Scope Note: Code in parentheses is the corresponding header found in the raw data file. • Report month • BellSouth Order Number • Committed Due Date (DD) • Completion Date (CMPLTN DD) • Status Type • Status Notice Date • Standard Order Activity • Geographic Scope P-3: Percent Missed Initial Installation Appointments SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark • Resale Residence • Retail Residence • Resale Business • Retail Business • Resale Design • Retail Design • Resale PBX • Retail PBX • Resale Centrex • Retail Centrex • Resale ISDN • Retail ISDN • LNP (Standalone) • Retail Residence and Business (POTS) • INP (Standalone) • Retail Residence and Business (POTS) • 2W Analog Loop Design • Retail Residence and Business Dispatch • 2W Analog Loop Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With LNP - Design • Retail Residence and Business Dispatch • 2W Analog Loop With LNP- Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • 2W Analog Loop With INP-Design • Retail Residence and Business Dispatch • 2W Analog Loop With INP-Non-Design • Retail Residence and Business - POTS Excluding Switch- Based Orders • UNE Digital Loop < DS1 • Retail Digital Loop < DS1 • UNE Digital Loop ≥ DS1 • Retail Digital Loop ≥ DS1 • UNE Loop + Port Combinations - Dispatch In - Switch Based • Retail Residence and Business - Dispatch In - Switch Based • UNE Switch Ports • Retail Residence and Business (POTS) • UNE Combo Other • Retail Residence, Business and Design Dispatch • UNE xDSL (HDSL, ADSL and UCL) - Without Conditioning - With Conditioning • ADSL Provided to Retail - Without Conditioning - With Conditioning (BellSouth does not offer this service to Retail) • UNE ISDN (Includes UDC) • Retail ISDN - BRI • UNE Line Sharing • ADSL Provided to Retail • UNE Other Design • Retail Design • UNE Other Non-Design • Retail Residence and Business • Local Transport (Unbundled Interoffice Transport) • Retail DS1/DS3 Interoffice • Local Interconnection Trunks • Parity with Retail • UNE Line Splitting • ADSL to Retail • EELs • Retail DS1/DS3 SEEM Measure SEEM Measure No Tier I Tier II P-3: Percent Missed Initial Installation Appointments SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark • Not Applicable • Not Applicable P-3A: Percent Missed Installation Appointments Including Subsequent Appointments P-3A: Percent Missed Installation Appointments Including Subsequent Appointments Definition