Common use of Major Faults Clause in Contracts

Major Faults. A fault is categorised as ”major” if the Customer’s solution is interrupted or its quality impaired such that the Cust- omer is cut off from using the service’s most basic functions. ”Major faults” include the following: • The connection is interrupted • It is not possible to call to and from the Customer’s connection (telephony services) • It is not possible to retrieve/send any form of data from the Customer’s connection (internet and data services) • Router failures where all users, applications or services are down.