Maintenance Upgrades & Production Releases Sample Clauses
Maintenance Upgrades & Production Releases. Maintenance Upgrades of the Licensed Software will be made available when prepared and commercially made available by Calero. A “Maintenance Upgrade” means an upgrade to the Licensed Software to fix a Defect and which is provided to licensed users of Licensed Software receiving LS Maintenance Services from Calero. Calero also will provide Maintenance Customer with Production Releases. A “Production Release” means any modifications, additions and substitutions to the software that result in substantial performance, or structural/functional improvements in the software, which are designated as Production Releases by Calero in its sole discretion. Production Releases may be identified by a change in the numerals on the left or right side of the decimal point of the Licensed Software version number. Calero requires the Maintenance Customer to be on the current or on the second most current version of the Licensed Software before Calero will provide LS Maintenance Services, or investigate, or repair any Customer reported Defects. Maintenance Releases and Product Releases can be obtained via Web Access. Calero will use commercially reasonable efforts to respond to Maintenance Requests that are identified by Maintenance Customer, and to develop and implement fixes for Defects and/or workarounds thereto if it is agreed by Calero that the reported error is being caused by a Defect.