{"component": "clause", "props": {"groups": [{"samples": [{"hash": "divza8QGJVO", "uri": "/contracts/divza8QGJVO#maintenance-notification", "label": "Cloud Services Agreement", "score": 21.6680355921, "published": true}, {"hash": "hqujbND19zE", "uri": "/contracts/hqujbND19zE#maintenance-notification", "label": "Ibm Cloud Services Agreement", "score": 21.4093086927, "published": true}], "snippet": "Any Scheduled Maintenance that will result in the Cloud Service being unavailable will be communicated to your Authorized Contact no less than 1 business day before the commencement of the maintenance.\na. If Emergency Maintenance is required, IBM will notify your Authorized Contact immediately upon commencement of the maintenance.", "snippet_links": [{"key": "scheduled-maintenance", "type": "definition", "offset": [4, 25]}, {"key": "the-cloud-service", "type": "clause", "offset": [46, 63]}, {"key": "contact-no", "type": "clause", "offset": [122, 132]}, {"key": "business-day", "type": "clause", "offset": [145, 157]}, {"key": "the-maintenance", "type": "clause", "offset": [185, 200]}, {"key": "emergency-maintenance", "type": "definition", "offset": [208, 229]}, {"key": "ibm-will", "type": "clause", "offset": [243, 251]}, {"key": "immediately-upon", "type": "clause", "offset": [283, 299]}], "size": 2, "hash": "3efcf948f68f81b365c587cf05d713f0", "id": 1}, {"samples": [{"hash": "8vauScMCGGY", "uri": "/contracts/8vauScMCGGY#maintenance-notification", "label": "Global Master Service Agreement (Mercury Payment Systems, Inc.)", "score": 25.2354551677, "published": true}, {"hash": "hJ1mJ2mV9uT", "uri": "/contracts/hJ1mJ2mV9uT#maintenance-notification", "label": "Global Master Service Agreement (Mercury Payment Systems Holdings, Inc.)", "score": 25.1204654346, "published": true}], "snippet": "Global will provide Mercury with ***** business days prior written notice , or such lesser amount of notice as is reasonably practicable under the circumstances, for all scheduled maintenance, with the exception of emergency maintenance, that does not result in more than *****. If Global plans to conduct a series of scheduled maintenance, with the exception of emergency maintenance, that exceed *****, Global will provide Mercury with ***** business days prior written notice. Mercury \u2013 Confidential & Proprietary Global will take into consideration Mercury\u2019s concerns surrounding maintenance and will make commercially reasonable efforts to accommodate feedback from Mercury and shift maintenance windows if reasonably practicable. Maintenance notification shall be sent to the following E-mail addresses: *****@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 and *****@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 Please include \u201cGlobal Change Request\u201d in the subject line.", "snippet_links": [{"key": "will-provide", "type": "clause", "offset": [7, 19]}, {"key": "prior-written-notice", "type": "definition", "offset": [53, 73]}, {"key": "amount-of-notice", "type": "clause", "offset": [91, 107]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [170, 191]}, {"key": "with-the-exception-of", "type": "clause", "offset": [193, 214]}, {"key": "emergency-maintenance", "type": "definition", "offset": [215, 236]}, {"key": "maintenance-and", "type": "clause", "offset": [584, 599]}, {"key": "commercially-reasonable-efforts", "type": "definition", "offset": [610, 641]}, {"key": "maintenance-windows", "type": "clause", "offset": [689, 708]}, {"key": "change-request", "type": "definition", "offset": [879, 893]}, {"key": "the-subject", "type": "clause", "offset": [898, 909]}], "size": 2, "hash": "022b322c74051fa2669df13321e01e75", "id": 2}, {"samples": [{"hash": "gKnuecFGt5g", "uri": "/contracts/gKnuecFGt5g#maintenance-notification", "label": "Service Level Agreement", "score": 20.9137577002, "published": true}], "snippet": "Refers to the process of Cloudyn informing the customer about a future maintenance activity, and generally details the work, its timing and impact on the Service.", "snippet_links": [{"key": "the-process", "type": "clause", "offset": [10, 21]}, {"key": "the-customer", "type": "definition", "offset": [43, 55]}, {"key": "maintenance-activity", "type": "definition", "offset": [71, 91]}, {"key": "the-work", "type": "definition", "offset": [115, 123]}, {"key": "the-service", "type": "clause", "offset": [150, 161]}], "size": 1, "hash": "b50c0b0e1f00ce1bb588ab4edda80380", "id": 3}, {"samples": [{"hash": "bA74drpkj0", "uri": "/contracts/bA74drpkj0#maintenance-notification", "label": "Service Level Agreement", "score": 26.3388090349, "published": true}], "snippet": "MerlinOne shall notify Customer via email to Customer\u2019s designated technical contact prior to any major service upgrade or enhancements for additional functionality with a description of the portion of the service to be upgraded.", "snippet_links": [{"key": "to-customer", "type": "clause", "offset": [42, 53]}, {"key": "technical-contact", "type": "definition", "offset": [67, 84]}, {"key": "prior-to", "type": "definition", "offset": [85, 93]}, {"key": "service-upgrade", "type": "clause", "offset": [104, 119]}, {"key": "additional-functionality", "type": "definition", "offset": [140, 164]}, {"key": "description-of-the", "type": "definition", "offset": [172, 190]}, {"key": "the-service", "type": "clause", "offset": [202, 213]}], "size": 1, "hash": "f97cc5dc25d9824cf342bee8245acd38", "id": 4}, {"samples": [{"hash": "6gEjG7h1wXg", "uri": "/contracts/6gEjG7h1wXg#maintenance-notification", "label": "Service Agreement", "score": 32.7042816729, "published": true}], "snippet": "Contractor shall provide timely notification of maintenance that could impact services provided to the State. A minimum of 72 hours of notice for planned maintenance and, to the extent, practicable, prior notification preferably with a minimum of 24 hours\u2019 notice of emergency maintenance. Contractor shall meet monthly with State, which will include discussions related to technical performance of services, service delivery compliance, operational updates and billing performance. Contractor and State will discuss/coordinate scheduling failover testing and when/how to provide redundant paths.", "snippet_links": [{"key": "contractor-shall-provide", "type": "clause", "offset": [0, 24]}, {"key": "timely-notification-of", "type": "clause", "offset": [25, 47]}, {"key": "services-provided", "type": "definition", "offset": [78, 95]}, {"key": "the-state", "type": "clause", "offset": [99, 108]}, {"key": "hours-of", "type": "clause", "offset": [126, 134]}, {"key": "maintenance-and", "type": "clause", "offset": [154, 169]}, {"key": "to-the-extent", "type": "clause", "offset": [171, 184]}, {"key": "prior-notification", "type": "definition", "offset": [199, 217]}, {"key": "emergency-maintenance", "type": "definition", "offset": [267, 288]}, {"key": "with-state", "type": "clause", "offset": [320, 330]}, {"key": "related-to", "type": "clause", "offset": [363, 373]}, {"key": "performance-of-services", "type": "clause", "offset": [384, 407]}, {"key": "service-delivery", "type": "definition", "offset": [409, 425]}, {"key": "operational-updates", "type": "clause", "offset": [438, 457]}, {"key": "billing-performance", "type": "definition", "offset": [462, 481]}, {"key": "how-to-provide", "type": "clause", "offset": [565, 579]}], "size": 1, "hash": "c85a01aa66bc61fadd4e0f56912248c2", "id": 5}, {"samples": [{"hash": "5UrY6FeHcBF", "uri": "/contracts/5UrY6FeHcBF#maintenance-notification", "label": "Monitoring and Maintenance Program Agreement", "score": 31.3975377705, "published": true}], "snippet": "At least 30 days prior to submittal of a Building Permit Application for any maintenance event, the Owner shall notify, in writing, planning staff of the City of Capitola Planning Department. The notification shall include: a detailed description of the maintenance event proposed; any plans, engineering and/or geology reports describing the event; a construction plan that complies with all aspects of the approved construction plan as described in Section 3 above; identification of a construction coordinator and his/her contact information (i.e., address, email, phone numbers, etc.)as described in Section 4 above; other agency authorizations; and any other supporting documentation (as necessary) describing the maintenance event. The maintenance event shall not commence until the Owner has been informed by staff of the City of Capitola Planning Department that the maintenance event complies with this Permit. In the event of an emergency requiring immediate maintenance, the notification of such emergency episode shall be made as soon as possible and shall (in addition to the foregoing information) clearly describe the nature of the emergency.", "snippet_links": [{"key": "prior-to", "type": "definition", "offset": [17, 25]}, {"key": "building-permit-application", "type": "definition", "offset": [41, 68]}, {"key": "maintenance-event", "type": "definition", "offset": [77, 94]}, {"key": "the-owner-shall", "type": "clause", "offset": [96, 111]}, {"key": "in-writing", "type": "clause", "offset": [120, 130]}, {"key": "planning-staff", "type": "definition", "offset": [132, 146]}, {"key": "city-of", "type": "clause", "offset": [154, 161]}, {"key": "planning-department", "type": "definition", "offset": [171, 190]}, {"key": "the-maintenance", "type": "clause", "offset": [250, 265]}, {"key": "construction-plan", "type": "definition", "offset": [352, 369]}, {"key": "in-section-3", "type": "clause", "offset": [448, 460]}, {"key": "construction-coordinator", "type": "definition", "offset": [488, 512]}, {"key": "contact-information", "type": "clause", "offset": [525, 544]}, {"key": "phone-numbers", "type": "definition", "offset": [568, 581]}, {"key": "in-section-4", "type": "clause", "offset": [601, 613]}, {"key": "other-agency", "type": "definition", "offset": [621, 633]}, {"key": "other-supporting-documentation", "type": "clause", "offset": [658, 688]}, {"key": "in-the-event-of-an-emergency", "type": "clause", "offset": [920, 948]}, {"key": "notification-of", "type": "definition", "offset": [986, 1001]}, {"key": "as-soon-as-possible", "type": "definition", "offset": [1039, 1058]}, {"key": "the-foregoing", "type": "definition", "offset": [1085, 1098]}, {"key": "nature-of-the", "type": "clause", "offset": [1133, 1146]}], "size": 1, "hash": "8e529c8a0449b5fb6bbfd94be24f47a9", "id": 6}, {"samples": [{"hash": "h0chuHlGMW", "uri": "/contracts/h0chuHlGMW#maintenance-notification", "label": "Conduit and Fiber Maintenance and Repair Services Agreement", "score": 28.7074896841, "published": true}], "snippet": "Contractor will notify Buyer of any Service affecting the availability of the Buyer Facilities in accordance with the table below. If Buyer objects to the maintenance, Contractor will use its best efforts to conduct the maintenance on another date and time acceptable to Buyer. Scheduled maintenance At least 5 days advance notice by email to: . Unscheduled, emergency maintenance As soon as commercially practicable under the circumstances, but in no event less than 24 hours advance notice by email to: and by telephone to: (541) xxx-xxxx", "snippet_links": [{"key": "contractor-will", "type": "clause", "offset": [0, 15]}, {"key": "service-affecting", "type": "clause", "offset": [36, 53]}, {"key": "buyer-facilities", "type": "definition", "offset": [78, 94]}, {"key": "in-accordance-with", "type": "definition", "offset": [95, 113]}, {"key": "the-maintenance", "type": "clause", "offset": [151, 166]}, {"key": "best-efforts", "type": "clause", "offset": [192, 204]}, {"key": "date-and-time", "type": "clause", "offset": [243, 256]}, {"key": "to-buyer", "type": "definition", "offset": [268, 276]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [278, 299]}, {"key": "notice-by-email", "type": "clause", "offset": [324, 339]}, {"key": "emergency-maintenance", "type": "definition", "offset": [359, 380]}, {"key": "in-no-event", "type": "clause", "offset": [446, 457]}, {"key": "hours-advance-notice", "type": "clause", "offset": [471, 491]}, {"key": "by-telephone", "type": "definition", "offset": [509, 521]}], "size": 1, "hash": "8e9c8136bf4573298260005c1c79fc31", "id": 7}, {"samples": [{"hash": "33nho24sdqp", "uri": "/contracts/33nho24sdqp#maintenance-notification", "label": "Standard Contract for Services", "score": 32.1495310597, "published": true}], "snippet": "Scheduled Maintenance: Contractor is required to provide a yearly calendar of scheduled maintenance window with reminder notification one week prior to each window. Scheduled maintenance will not normally result in Service interruption. Unless otherwise set forth in a Service Attachment, if scheduled maintenance requires Service interruption Contractor will: (1) provide the State seven days\u2019 prior written notice, (2) work with the State to minimize interruptions and (3) use commercially reasonable efforts to perform such maintenance between midnight and 6:00 a.m. local time. If third-party local access services are required for the Services, the State will: (1) provide Contractor with circuit facility and firm order commitment information and design layout records to enable cross-connects to Contractor\u2019s Service(s) (provided by Lumen subject to applicable charges), (2) cooperate with Contractor (including changing demarcation points and/or equipment and providing necessary LOAs) regarding circuit grooming or re-provisioning, and (3) where a related Service is disconnected, provide Contractor a written disconnection firm order commitment from the relevant third-party provider. Contractor may re-provision any local access circuits from one off-net provider to another or to the Contractor owned and operated network (on-net), and such changes will be treated as scheduled maintenance. Customer Notification: The Contractor shall state its standard customer notification process for planned network maintenance. Non-critical Maintenance: Non-critical maintenance that does not fall within the published yearly scheduled windows must be communicated to the State two weeks prior to the event. Planned Maintenance Notification: The State desires a minimum 72-hour advanced notification for planned network maintenance. Emergency Maintenance: The State desires 24-hour notice of emergency maintenance. In all circumstances, the State must receive prior notification and must approve the nonscheduled maintenance.", "snippet_links": [{"key": "provide-a", "type": "definition", "offset": [49, 58]}, {"key": "yearly-calendar", "type": "clause", "offset": [59, 74]}, {"key": "scheduled-maintenance-window", "type": "definition", "offset": [78, 106]}, {"key": "one-week", "type": "definition", "offset": [134, 142]}, {"key": "service-interruption", "type": "definition", "offset": [215, 235]}, {"key": "service-attachment", "type": "definition", "offset": [269, 287]}, {"key": "contractor-will", "type": "clause", "offset": [344, 359]}, {"key": "the-state", "type": "clause", "offset": [373, 382]}, {"key": "prior-written-notice", "type": "definition", "offset": [395, 415]}, {"key": "efforts-to-perform", "type": "clause", "offset": [503, 521]}, {"key": "local-time", "type": "definition", "offset": [570, 580]}, {"key": "local-access-services", "type": "clause", "offset": [597, 618]}, {"key": "for-the-services", "type": "clause", "offset": [632, 648]}, {"key": "firm-order-commitment", "type": "definition", "offset": [715, 736]}, {"key": "to-contractor", "type": "definition", "offset": [800, 813]}, {"key": "subject-to", "type": "definition", "offset": [846, 856]}, {"key": "applicable-charges", "type": "clause", "offset": [857, 875]}, {"key": "cooperate-with-contractor", "type": "clause", "offset": [882, 907]}, {"key": "demarcation-points", "type": "definition", "offset": [928, 946]}, {"key": "related-service", "type": "definition", "offset": [1057, 1072]}, {"key": "the-relevant", "type": "clause", "offset": [1160, 1172]}, {"key": "party-provider", "type": "definition", "offset": [1179, 1193]}, {"key": "to-the-contractor", "type": "clause", "offset": [1289, 1306]}, {"key": "owned-and-operated", "type": "definition", "offset": [1307, 1325]}, {"key": "as-scheduled", "type": "definition", "offset": [1377, 1389]}, {"key": "customer-notification", "type": "clause", "offset": [1403, 1424]}, {"key": "the-contractor-shall", "type": "clause", "offset": [1426, 1446]}, {"key": "standard-customer", "type": "definition", "offset": [1457, 1474]}, {"key": "notification-process", "type": "clause", "offset": [1475, 1495]}, {"key": "network-maintenance", "type": "clause", "offset": [1508, 1527]}, {"key": "critical-maintenance", "type": "definition", "offset": [1533, 1553]}, {"key": "two-weeks", "type": "clause", "offset": [1679, 1688]}, {"key": "the-event", "type": "clause", "offset": [1698, 1707]}, {"key": "planned-maintenance", "type": "clause", "offset": [1709, 1728]}, {"key": "advanced-notification", "type": "clause", "offset": [1779, 1800]}, {"key": "emergency-maintenance", "type": "definition", "offset": [1834, 1855]}, {"key": "notice-of-emergency", "type": "clause", "offset": [1883, 1902]}, {"key": "prior-notification", "type": "definition", "offset": [1961, 1979]}], "size": 1, "hash": "53d2f02958240d34bb2c9cac94c259bb", "id": 8}, {"samples": [{"hash": "cCDLYxtJOFO", "uri": "/contracts/cCDLYxtJOFO#maintenance-notification", "label": "Wholesale Network Transport Services and Internet Contract", "score": 33.056382524, "published": true}], "snippet": "Supplier shall notify Eligible Customers 3-7 days in advance if Supplier is affecting network performance for maintenance or other operations reasons.", "snippet_links": [{"key": "supplier-shall", "type": "clause", "offset": [0, 14]}, {"key": "eligible-customers", "type": "definition", "offset": [22, 40]}, {"key": "in-advance", "type": "clause", "offset": [50, 60]}, {"key": "network-performance", "type": "clause", "offset": [86, 105]}, {"key": "other-operations", "type": "definition", "offset": [125, 141]}], "size": 1, "hash": "ba504b237ad0fe7f3c571d3c967fb1b9", "id": 9}, {"samples": [{"hash": "irbA9crF0gC", "uri": "/contracts/irbA9crF0gC#maintenance-notification", "label": "Single Tenant Industrial Lease (Target Logistics Inc)", "score": 18.0, "published": true}], "snippet": "If required maintenance as indicated above is neglected on the Premises, the Board shall notify the responsible party in writing of the corrective action necessary. If required corrective work is not commenced within ninety (90) days of receipt of written notice, the Board shall cause the necessary corrective work to be performed and the responsible party shall be responsible for the payment of the costs of such work.", "snippet_links": [{"key": "required-maintenance", "type": "clause", "offset": [3, 23]}, {"key": "as-indicated", "type": "definition", "offset": [24, 36]}, {"key": "on-the-premises", "type": "definition", "offset": [56, 71]}, {"key": "board-shall", "type": "definition", "offset": [77, 88]}, {"key": "responsible-party", "type": "definition", "offset": [100, 117]}, {"key": "in-writing", "type": "clause", "offset": [118, 128]}, {"key": "corrective-action", "type": "definition", "offset": [136, 153]}, {"key": "corrective-work", "type": "clause", "offset": [177, 192]}, {"key": "receipt-of-written-notice", "type": "definition", "offset": [237, 262]}, {"key": "work-to-be-performed", "type": "definition", "offset": [311, 331]}, {"key": "responsible-for", "type": "clause", "offset": [367, 382]}, {"key": "payment-of-the", "type": "clause", "offset": [387, 401]}, {"key": "costs-of", "type": "clause", "offset": [402, 410]}], "size": 1, "hash": "8379c78b45641b72a5635d2b2f4151cd", "id": 10}], "next_curs": "CmESW2oVc35sYXdpbnNpZGVyY29udHJhY3Rzcj0LEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiFtYWludGVuYW5jZS1ub3RpZmljYXRpb24jMDAwMDAwMGEMogECZW4YACAA", "clause": {"parents": [["miscellaneous", "MISCELLANEOUS"], ["attachment-c-standard-state-provisions-for-contracts-and-grants", "Attachment C, Standard State Provisions for Contracts and Grants"], ["optional-services", "OPTIONAL SERVICES"], ["maintenance-process", "Maintenance Process"], ["defined-terms", "Defined Terms"]], "title": "Maintenance Notification", "children": [["customer-notification", "Customer Notification"], ["redundancy-testing", "Redundancy Testing"], ["scheduled-maintenance", "Scheduled Maintenance"], ["planned-maintenance-notification", "Planned Maintenance Notification"], ["emergency-maintenance", "Emergency Maintenance"]], "size": 15, "id": "maintenance-notification", "related": [["required-notifications", "Required Notifications", "Required Notifications"], ["incident-notification", "Incident Notification", "Incident Notification"], ["reporting-notification", "Reporting Notification", "Reporting Notification"], ["recall-notification", "Recall Notification", "Recall Notification"], ["prior-notification", "Prior Notification", "Prior Notification"]], "related_snippets": [], "updated": "2025-07-07T12:37:39+00:00", "also_ask": [], "drafting_tip": "", "explanation": "The Maintenance Notification clause requires one party to inform the other about scheduled or unscheduled maintenance activities that may affect services or operations. Typically, this clause outlines the method and timing of notification, such as providing advance written notice before planned maintenance or immediate notice in the event of emergency repairs. Its core function is to ensure transparency and minimize disruptions by keeping all parties informed about potential service interruptions or changes."}, "json": true, "cursor": ""}}