Common use of Maintenance and Support Services Clause in Contracts

Maintenance and Support Services. Maintenance and Support will be provided only with respect to use of the versions of the Software that are being supported by SCPDC. SCPDC will provide multi-site backup of permit issuance data for permits supported by MyPermitNow system. SCPDC will provide 24-hour emergency service support, after hours cell numbers are accessed through the IVR menu, for Licensee’s staff and Licensee’s customers by SCPDC’s technical support personnel. SCPDC will offer to Licensee new versions of MyPermitNow Software as they become available. Upon Licensee’s request SCPDC will attempt, so long as practicable, to convert Licensee’s current permit data for use with SCPDC Software. Upon Licensee’s request SCPDC will, as long as practicable, will perform regularly scheduled exports of Licensee’s permit and inspection data to Licensee’s database. Within SCPDC’s capabilities, SCPDC will perform customization of SCPDC Software based on Licensee’s specific jurisdiction. Whenever possible, SCPDC will provide features in the SCPDC Software allowing Licensee to create and search variances and define relationships between variances and permits. SCPDC will provide remote support for the storage of photos, building/permits documents, inspection reports, plan review files and associated miscellaneous records. Within the capabilities of the SCPDC Software, and upon Licensee’s request, SCPDC will provide Licensee with customized reports. The client will be expressly forbidden from creating add-ons or feature changes to that version or disclose the source code to any third party.

Maintenance and Support Services. Maintenance and Support will be provided only with respect to use of the versions of the Software that are being supported by SCPDC. SCPDC will provide multi-site backup of permit issuance data for permits supported by MyPermitNow MyGovernmentOnline system. SCPDC will provide 24-hour emergency service support, after hours cell numbers are accessed through the IVR menu, for Licensee’s staff and Licensee’s customers by SCPDC’s technical support personnel. SCPDC will offer to Licensee new versions of MyPermitNow MyGovernmentOnline Software as they become available. Upon Licensee’s request SCPDC will attempt, so long as practicable, to convert Licensee’s current permit data for use with SCPDC Software. Upon Licensee’s request SCPDC will, as long as practicable, will perform regularly scheduled exports of Licensee’s permit and inspection data to Licensee’s database. Within SCPDC’s capabilities, SCPDC will perform customization of SCPDC Software based on Licensee’s specific jurisdiction. Whenever possible, SCPDC will provide features in the SCPDC Software allowing Licensee to create and search variances and define relationships between variances and permits. SCPDC will provide remote support for the storage of photos, building/permits documents, inspection reports, plan review files and associated miscellaneous records. Within the capabilities of the SCPDC Software, and upon Licensee’s request, SCPDC will provide Licensee with customized reports. The client will be expressly forbidden from creating add-ons or feature changes to that version or disclose the source code to any third party.

Maintenance and Support Services. Maintenance and Support will be provided only with respect to use of the versions of the Software that are being supported by SCPDC. SCPDC will provide multi-site backup of permit issuance data for permits supported by MyPermitNow the MyGovernmentOnline system. SCPDC will provide 24-hour emergency service support, after hours cell numbers are accessed through the IVR menu, for Licensee’s staff and Licensee’s customers by SCPDC’s technical support personnel. SCPDC will offer to Licensee new versions of MyPermitNow the MyGovernmentOnline Software as they become available. Upon Licensee’s request SCPDC will attempt, so long as practicable, to convert Licensee’s current permit data for use with SCPDC Software. Upon Licensee’s request SCPDC will, as long as practicable, will perform regularly scheduled exports of Licensee’s permit and inspection data to Licensee’s database. Within SCPDC’s capabilities, SCPDC will perform customization of SCPDC Software based on Licensee’s specific jurisdiction. Whenever possible, SCPDC will provide features in the SCPDC Software allowing Licensee to create and search variances and define relationships between variances and permits. SCPDC will provide remote support for the storage of photos, building/permits documents, inspection reports, plan review files and associated miscellaneous records. Within the capabilities of the SCPDC Software, and upon Licensee’s request, SCPDC will provide Licensee with customized reports. The client will be expressly forbidden from creating add-ons or feature changes to that version or disclose the source code to any third party.