Common use of Maintenance and Ongoing Services Clause in Contracts

Maintenance and Ongoing Services. Company shall support any and all functions, protocols, methodologies, processes, and customer service necessary to fully access and utilize the Services in accordance with the Service Level Agreement. Company shall ensure that (i) DellBizNet has the functionality and appearance specified in the Work Statement, (ii) a designated Company representative is available during regular business hours to provide technical support and respond to Dell's inquiries on a reasonably prompt basis, and (iii) DellBizNet and the services therein function appropriately when viewed using recent versions of standard Internet browser software. Company shall hold and maintain a complete back-up copy of all Content in storage for the duration of this Agreement. Company shall provide Dell with maintenance, including minor corrections/alterations, during the term of this Agreement for all Content and functions relating to Company's design and development of DellBizNet and provisioning of its Services. Company shall not be responsible for such maintenance if any person or entity other than Dell makes any major changes to DellBizNet's functions that were designed or developed by Company, unless such changes were authorized, inspected and confirmed by Company; provided, however, Dell may perform all necessary maintenance, addition or changes to Content, upgrades, changes or additions to DellBizNet, excluding ▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.'s Workshop and Service pages or Dell's mainframe or computer network systems, and Company shall resolve any errors or difficulties in DellBizNet that are not caused by changes made by Dell. Upon written request from Dell, Company agrees to assist in remedying any problems in the ▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ Workshop and Service pages in DellBizNet that are not covered hereunder at the standard rates charged by Company for such work.