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your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the \u2587\u2587\u2587\u2587\u2587\u2587\u2587 Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for \u2587\u2587\u2587\u2587\u2587\u2587\u2587 Controls Fire Protection LP installed or serviced systems. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. * 46 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. * 49 Describe any service contract options for the items included in your proposal. \u2587\u2587\u2587\u2587\u2587\u2587\u2587 Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. \u2022 Rapid response and issue resolution through Remote Service Support \u2022 Predictive Diagnostics to diagnose deficiencies and extend equipment life \u2022 Connected systems providing automatic notifications to helping prevent system failures \u2022 24/7 monitoring and live advisory support \u2022 Preventative maintenance for enhanced system performance and false alarm reduction \u2022 Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. \u2587\u2587\u2587\u2587\u2587\u2587\u2587 Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *", "hash": "fa38b988a35d2b135428c4d1477829cc", "id": 1}, {"snippet_links": [{"key": "your-warranties", "type": "definition", "offset": [6, 21]}, {"key": "all-products", "type": "clause", "offset": [28, 40]}, {"key": "materials-and-labor", "type": "clause", "offset": [64, 83]}, {"key": "warranty-statements", "type": "clause", "offset": [125, 144]}, {"key": "usage-restrictions", "type": "clause", "offset": [200, 218]}, {"key": "other-limitations", "type": "clause", "offset": [222, 239]}, {"key": "adversely-affect", "type": "definition", "offset": [245, 261]}, {"key": "standard-warranty", "type": "clause", "offset": [272, 289]}, {"key": "subject-to", "type": "clause", "offset": [293, 303]}, {"key": "full-year", "type": "clause", "offset": [308, 317]}, {"key": "extended-warranties", "type": "clause", "offset": [406, 425]}, {"key": "of-terms", "type": 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3137]}, {"key": "by-dealer", "type": "clause", "offset": [3243, 3252]}, {"key": "typically-a", "type": "definition", "offset": [3267, 3278]}, {"key": "sales-order", "type": "definition", "offset": [3286, 3297]}, {"key": "purchase-order", "type": "definition", "offset": [3305, 3319]}], "size": 68, "samples": [{"hash": "eQVqqEZPuv2", "uri": "/contracts/eQVqqEZPuv2#line-item-question-response", "label": "Contract", "score": 32.1514091492, "published": true}, {"hash": "7uN4SKLWhnX", "uri": "/contracts/7uN4SKLWhnX#line-item-question-response", "label": "Contract", "score": 25.7624912262, "published": true}], "snippet": "46 Do your warranties cover all products, parts, and labor? All materials and labor are covered as described in manufacturer Warranty Statements. See document: Warranty * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Standard Warranty is subject to one full year or 1,000 hours, whichever comes first as described in Manufacturer Warranty Statements. Extended warranties for parts and/or labor are available for a variety of terms and hours. * 48 Do your warranties cover the expense of technicians\u2019 travel time and mileage to perform warranty repairs? The Standard warranty repair or replacement must be made at the dealer location as described in manufacturer Warranty Statements. Extended warranties and preventative maintenance programs are available that would include some travel time. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have the facilities and technicians available to perform warranty throughout the entire United States and Canada. Sourcewell entities will be provided service/warranty repair in our dealer's shops or on the job site when applicable. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Warranties will be passed on to the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? \u2587\u2587\u2587\u2587\u2587\u2587\u2587 routinely accepts trade-ins for new equipment. The value for a specific piece can be discussed with a member and their local Vermeer representative. With the warranty we provide combined with a member\u2019s ability to try and/or see a piece of equipment operate in their local area, the need for simply returning or exchanging a product is not generally applicable to the type of equipment we provide. * 52 Describe any service contract options for the items included in your proposal. Service contracts are available for purchase. It is marketed as Confidence Plus\u00ae with standard, base, and premium coverage options. See document: Warranty * 53 Describe your payment terms and accepted payment methods. Payment Terms are Net 30. Cash, Credit, or Financing and Leasing available. * 54 Describe any leasing or financing options available for use by educational or governmental entities. A variety of leasing programs are available. This includes standard leases as well as leases with different purchase options at the end of the term. Purchase Options using predetermined or fair market values can be used to tailor monthly payments to a member\u2019s budget. Rates and terms can vary and be tailored to the members needs and based on their application. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Transaction documents will vary by dealer location, but typically a signed sales order and/or purchase order is acceptable. *", "hash": "eb2ee1776c8575f0f3c286e5e29a6d64", "id": 2}, {"snippet_links": [{"key": "your-warranties", "type": "definition", "offset": [6, 21]}, {"key": "all-products", "type": "clause", "offset": [28, 40]}, {"key": "parts-and-labor", "type": "clause", "offset": [128, 143]}, {"key": "liability-agreements", "type": "clause", "offset": [195, 215]}, {"key": "the-dealer", "type": "clause", "offset": [274, 284]}, {"key": "operating-guide", "type": "definition", "offset": [285, 300]}, {"key": "usage-restrictions", "type": "clause", "offset": [333, 351]}, {"key": "other-limitations", "type": "clause", "offset": [355, 372]}, {"key": "adversely-affect", "type": "definition", "offset": [378, 394]}, {"key": "not-covered", "type": "clause", "offset": [477, 488]}, {"key": "failure-to-maintain", "type": "clause", "offset": [544, 563]}, {"key": "use-of-the-equipment", "type": 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New Holland Construction and Case Construction covers all products, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: \u2022 Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. \u2022 Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. \u2022 Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. \u2022 Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating \u201csourced\u201d products or related services, which may be referred to as \u201copen market\u201d items or \u201cnonstandard options\u201d. For example, you may supply such items \u201cat cost\u201d or \u201cat cost plus a percentage,\u201d or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be \u201copen market.\u201d CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded \u201cwill call.\u201d This allows the customer to pick up the equipment from the manufacturing/distribution points. 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6758]}, {"key": "price-lists", "type": "definition", "offset": [6766, 6777]}], "size": 38, "samples": [{"hash": "ectIdbw55LF", "uri": "/contracts/ectIdbw55LF#line-item-question-response", "label": "Contract", "score": 31.9282455444, "published": true}, {"hash": "5BBEPEJRU5R", "uri": "/contracts/5BBEPEJRU5R#line-item-question-response", "label": "Contract", "score": 25.5968513489, "published": true}, {"hash": "grfpEQA9TR2", "uri": "/contracts/grfpEQA9TR2#line-item-question-response", "label": "Contract", "score": 24.1745376587, "published": true}], "snippet": "43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a \"forced field\" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *", "hash": "7620512c232a42a33b18155370017eea", "id": 4}, {"snippet_links": [{"key": "your-warranties", "type": "definition", "offset": [6, 21]}, {"key": "all-products", "type": "clause", "offset": [28, 40]}, {"key": "component-warranties", "type": "clause", "offset": [69, 89]}, {"key": "standard-warranty", "type": "clause", "offset": [117, 134]}, {"key": "usage-restrictions", "type": "clause", "offset": [167, 185]}, {"key": "other-limitations", "type": "clause", "offset": [189, 206]}, {"key": "adversely-affect", "type": "definition", "offset": [212, 228]}, {"key": "based-on", "type": "definition", "offset": [302, 310]}, {"key": "use-of-equipment", "type": "clause", "offset": [340, 356]}, {"key": "improper-use", "type": "clause", "offset": [358, 370]}, {"key": "travel-time-and-mileage", "type": "clause", "offset": [474, 497]}, {"key": "warranty-repairs", "type": "clause", "offset": [509, 525]}, {"key": "responsibility-of-the", "type": "clause", "offset": [562, 583]}, {"key": "provided-transportation", "type": "clause", "offset": [611, 634]}, {"key": "geographic-regions", "type": "clause", "offset": [675, 693]}, {"key": "the-united-states", "type": "definition", "offset": [697, 714]}, {"key": "provide-a", "type": "definition", "offset": [762, 771]}, {"key": "certified-technician", "type": "definition", "offset": [772, 792]}, {"key": "participating-entities", "type": "definition", "offset": [842, 864]}, {"key": "will-provide", "type": "clause", "offset": [926, 938]}, {"key": "the-dealer", "type": "clause", "offset": [956, 966]}, {"key": "preferred-service-provider", "type": "clause", "offset": [985, 1011]}, {"key": "the-customer-may", "type": "clause", "offset": [1035, 1051]}, {"key": "warranty-service", "type": "definition", "offset": [1060, 1076]}, {"key": "to-provide", "type": "clause", "offset": [1159, 1169]}, {"key": "other-manufacturers", "type": "clause", "offset": [1243, 1262]}, {"key": "your-proposal", "type": "definition", "offset": [1280, 1293]}, {"key": "original-equipment-manufacturer", "type": "definition", "offset": [1353, 1384]}, {"key": "oem-warranty", "type": "clause", "offset": [1405, 1417]}, {"key": "not-satisfactory", "type": "definition", "offset": [1499, 1515]}, {"key": "and-return", "type": "clause", "offset": [1554, 1564]}, {"key": "programs-and-policies", "type": "clause", "offset": [1565, 1586]}, {"key": "labor-reimbursement", "type": "clause", "offset": [1807, 1826]}, {"key": "for-work-performed", "type": "clause", "offset": [1844, 1862]}, {"key": "contract-options", "type": "clause", "offset": [1996, 2012]}, {"key": "items-included", "type": "clause", "offset": [2021, 2035]}, {"key": "extended-warranties", "type": "clause", "offset": [2063, 2082]}, {"key": "additional-cost", "type": "definition", "offset": [2089, 2104]}, {"key": "added-value", "type": "definition", "offset": [2274, 2285]}, {"key": "warranty-program", "type": "clause", "offset": [2309, 2325]}], "size": 24, "samples": [{"hash": "dj4GwemhXpB", "uri": "/contracts/dj4GwemhXpB#line-item-question-response", "label": "Contract", "score": 31.102973938, "published": true}, {"hash": "jKaL66snnrI", "uri": "/contracts/jKaL66snnrI#line-item-question-response", "label": "Contract", "score": 31.1019020081, "published": true}], "snippet": "45 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed our standard warranty. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not be covered under warranty. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactory. * 50 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty light. * 51 Describe any service contract options for the items included in your proposal. We offer extended warranties at an additional cost. Cost is dependent on complexity and component content. 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"competitively-bid", "type": "definition", "offset": [15068, 15085]}, {"key": "delivery-times", "type": "clause", "offset": [15223, 15237]}, {"key": "previous-year", "type": "definition", "offset": [15278, 15291]}], "size": 12, "samples": [{"hash": "gfyMa0PuKGZ", "uri": "/contracts/gfyMa0PuKGZ#line-item-question-response", "label": "Contract", "score": 30.8176574707, "published": true}, {"hash": "8LFmCexeTPy", "uri": "/contracts/8LFmCexeTPy#line-item-question-response", "label": "Contract", "score": 30.7001113892, "published": true}, {"hash": "lMH0c2TWpRx", "uri": "/contracts/lMH0c2TWpRx#line-item-question-response", "label": "Contract", "score": 30.6749229431, "published": true}], "snippet": "45 Do your warranties cover all products, parts, and labor? Schwarze warrants their equipment be free of defects in material and workmanship for one year or 1200 usage hours after purchase. Schwarze also warrants new parts be free from defects in material and workmanship for 90 days after purchase. Schwarze covers the repair or replacement of defective parts in both scenarios. Schwarze stainless steel hoppers come with a lifetime warranty. They are warranted against rust perforation and corrosion perforation for the \u2018LIFETIME\u201d of the sweeper of the ownership period of the original owner, of which LIFETIME WARRANTY must be acknowledged on the original sales order. Warranty repairs must be made by Schwarze Industries or authorized agents. This warranty is non-transferable. Schwarze warranties hydraulic valves and motors for a period of 2 years and hydraulic pumps and fittings for 5 years. These warranties are subject to maintenance requirements and annual inspections by a Schwarze authorized agent/dealer. This warranty applies to the original owner only and is non-transferable. All Schwarze Single Engine Sweepers warranty the VPD (single engine drive device) for a period of three years with unlimited hours of use. All labor on pre-authorized warranty items is covered under Schwarze's warranty. Schwarze is committed to providing parts for warranty claims within 48 hours of the claim being filed. There are longer warranty coverage periods for units mounted on commercial chassis. That coverage,for example, would come from the chassis manufacturer and carries a three year standard warranty. Also, some Schwarze models utilize \u2587\u2587\u2587\u2587 Deere auxiliary engines that have a two year coverage period. Each OEM component would be covered by their own warranty. Extended multiple year warranties are available to purchase at a \u201cpass through\u201d price for these OEM components when the original purchase of the machine is made. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? The above warranty information states 1200 usage hours. If beyond the 1200 hour standard warranty, warranty would be negotiated. Each component's warranty will carry the original equipment manufacturers warranty. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? The warranty coverage will be reviewed on a case-by-case basis with the customers dedicated Warranty Specialist. Travel time and mileage may be considered to be covered under warranty. Typically, the customer is expected to take the unit in to a local dealer to perform warranty repairs. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Every geographic region of the United States and Canada will be covered by either local dealer's certified technicians or Schwarze will provide each customer specialized assistance for warranty repairs. Each Member not accessible to a local dealer will have to contact \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587'\u2587 dedicated warranty specialists, communicate the issue of concern and receive a written Statement of Warranty work from their Warranty Specialist. If the customer is comfortable with working on the unit with the written permission from Schwarze, they will be shipped parts at no cost, return any defective parts required (at no cost) and will be issued a labor credit at the current dealer warranty labor rate that they may use to purchase replacement parts in the future. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Schwarze will not cover warranty service for items made by other manufacturers that are part of this proposal. The warranties are issued and serviced by authorized OEM dealers throughout the United States and Canada. Examples of these OEM's would consist of \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587, \u2587\u2587\u2587\u2587\u2587\u2587\u2587, and Freightliner. If any member should have trouble with this arrangement, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 will help the Member facilitate the utilization of these OEM warranties. * 50 What are your proposed exchange and return programs and policies? Because each unit is built to order, there is no set exchange or return policies. * 51 Describe any service contract options for the items included in your proposal. Customers that outsource their warranty, service or repair work on their equipment may contact the local servicing dealer. Each dealer is independently owned and employ dedicated parts and service personnel. Schwarze dealers have been specifically chosen to represent products based on their sustained financial stability, ability to provide superior product support both before and after the sale. It is important to Schwarze that all of their dealers develope a strong trust and commitment with their local customers. All Schwarze dealers have their own in-house maintenance facilities along with road-side mobile service repair. Each local dealer will have the capability to provide service contracts and do so regularly. These service contracts are dictated by case by case customer relationships. Schwarze does not offer service contract options directly to their customers. * 52 Describe your payment terms and accepted payment methods? Payment terms are net 30 days unless otherwise arranged prior to purchase on a case-by-case basis. Payments for units can be paid for my check, wire transfer or Automated Clearing House transfer (AHC). P- Cards can be used to purchase parts only. * 53 Describe any leasing or financing options available for use by educational or governmental entities. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 does utilize municipal and non-profit leasing through third party vendors if there is Member interest. Schwarze does not quote rates or terms for leasing, however it should be known to Members that we have this service available to them. Schwarze will work with other Sourcewell Awarded Vendors (NCL) or any leasing agency of the Member's choice. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. See the attached sample Sourcewell Quote. * 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Schwarze will accept the P-card or credit cards for all Members with no fees for parts. P-card will not be available for sweeper units. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. It is \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587'\u2587 intent to offer a percentage discount from the manufacturer list price to the Sourcewell Members on all of the items being proposed in this offer. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587'\u2587 discount will be based on a percentage off of the profit-making base model portion of this award. Schwarze mounts their products on commercial truck chassis. In order to provide the customer with convenience and the best pricing available, Schwarze will provide the truck chassis with no profit associated or at a Pass-Through price. This gives the Members the ability to utilize quantity discounts that are offered by the chassis manufacturers to the body manufacturers. Schwarze purchases chassis with substantial quantity discounts. Schwarze will also allow the customer to supply their own chassis in which to mount the body. * 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 is proposing a 5% discount from the base model list price for all of their sweeper products. Schwarze is proposing a 3% discount and free shipping for parts and accessories over $12,000. on a single order. Members will receive these special discounts after issuing a Purchase Order for parts only with their Soucewell Member number. * 58 Describe any quantity or volume discounts or rebate programs that you offer. Schwarze will offer additional discounts for volume purchases. There will be an additional 2% discount off the base unit discounted price for a single Purchase Order for 4 or more units. At this time, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 does not offer any rebate programs. * 59 Propose a method of facilitating \u201csourced\u201d products or related services, which may be referred to as \u201copen market\u201d items or \u201cnonstandard options\u201d. For example, you may supply such items \u201cat cost\u201d or \u201cat cost plus a percentage,\u201d or you may supply a quote for each such request. It is \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587'\u2587 intention to cover all items available on their commercial price lists. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 does realize, from time to time, there may be individual requirements that will not be listed. Schwarze will provide any items \u201cspecific\u201d to Sourcewell Members needs that they are able to. The pricing for such items will be cost plus 20%. Prior to accepting an order with Open Market items from a Sourcewell Member, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 will discuss the availability of a specific request and price the item. Any documentation of cost that Schwarze can provide for these items will be presented on an individual basis when requested. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. There are several costs not included in the pricing submitted in this proposal. These costs are listed below: Freight and Delivery: Freight costs will be pre-paid and added to the Members Quote and Invoice. Small items will be, in most cases, delivered by UPS. Other freight carriers may be utilized in shipments, i.e. Federal Express, DHL and common carrier for truck freight. The actual cost of shipment will be passed through to the customer. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 will not mark up this item for profit. Minimal handling fees may be added where special packaging is required. The Member will be notified of these charges if applicable prior to order placement. Federal Excise Tax: Schwarze is required by law to collect Federal Excise Tax on any truck mounted unit rated above 33,000 GVW. This tax will be added to the customer invoice as a separate line item. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 will pay this tax directly to the Internal Revenue Service. The rate of tax is calculated at 12%. Most municipal and non-profit entities are exempt from this tax. If Schwarze is provided a Federal Excise Tax Exemption Certificate, they will not be required to collect this tax. Mounting Fee: This fee is charged to the customer when ordering a truck mounted unit. Mounting fees cover the cost of the mounting of the body on the desired truck chassis. Federally Mandated Items: The cost of any federally mandated items will be passed on to the Member. Schwarze pricing includes any federally mandated items that are mandated at the time of this proposal. Should there be a Federal Mandate after the date of this proposal, any cost incurred to meet the requirements of this mandate will be passed on to the member. Any costs applicable will be provided to the Member prior to any Purchase Order being issued. This fee would typically be charged to meet any future EPA standards that may arise. An example of such costs would be in meeting Federal Emission Standards. Local Dealer Pre-Delivery Inspection, On Site Training, and Local Delivery Fees: These costs are charged by local dealers to inspect, test, in service the unit, local extended delivery and follow up training. These costs are a pass through cost to the member from the local dealer. * 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. All freight charges are pre-paid and added to the Member quotation for convenience. Members always have the choice of picking up the units at the factory or retain a 3rd party of their choice to deliver the equipment. The freight charges are at a pass-through price. Schwarze has negotiated quantity-discounted shipping rates and will pass those discounts on to the Members. Most offered items are custom built to customer specification. Anticipated delivery of items ordered on a stock chassis or customer supplied chassis is expected to be 45-90 days after receipt of order or customer chassis. Anticipated delivery of an item ordered on a \u201cspecial order\u201d chassis is expected to be 120-180 days after receipt of order; however, this time can vary greatly depending upon chassis manufacturer back log. Delivery of truck mounted units will be pre-paid and added to Member Quotation and Invoice. Both \u201cDrive-A-Way\u201d service and common carrier service will be used. * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. The shipping and delivery charges for Canada, Alaska and Hawaii and any other off shore location are the same as the previously stated delivery programs for the contiguous US. The shipping charges to the port location will be calculated in the same manner. If the customer wishes that \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 deliver via ocean transport, Schwarze will pass on the negotiated shipping rates that they will pay to the ocean transport carrier to the Member. It has been their experience that the customers in these locations usually have their own negotiated rates with shipping carriers. If this is the case, Schwarze will provide the customer shipping to their desired port and provide the customer with the appropriate documentation required. Schwarze strives to provide the equipment as customer specified and to their satisfaction upon delivery. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. As stated above, Schwarze does pass on negotiated, competitively bid freight pricing to their customers. Most of the Schwarze Dealers do have units in stock and Member's can purchase those units to enhance delivery times and in some cases better prices for any previous year's inventory. *", "hash": "71217b1e3ede3d175cf31afa44403a38", "id": 6}, {"snippet_links": [{"key": "your-warranties", "type": "definition", "offset": [6, 21]}, {"key": "all-products", "type": "clause", "offset": [28, 40]}, {"key": "replacement-parts", "type": "clause", "offset": [81, 98]}, {"key": "a-limited", "type": "clause", "offset": [142, 151]}, {"key": "free-from-defects", "type": "clause", "offset": [167, 184]}, {"key": "period-of", "type": "clause", "offset": [218, 227]}, {"key": "warranty-and", "type": "clause", "offset": [280, 292]}, {"key": "the-parts", "type": "definition", "offset": [394, 403]}, {"key": "responsibility-of-the-customer", "type": "clause", "offset": [417, 447]}, {"key": "no-warranty", "type": "clause", "offset": [458, 469]}, {"key": "expendable-items", "type": "definition", "offset": [473, 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"type": "clause", "offset": [7409, 7423]}, {"key": "an-emergency", "type": "clause", "offset": [7433, 7445]}, {"key": "time-is-of-the-essence", "type": "definition", "offset": [7471, 7493]}, {"key": "expansion-of-service", "type": "clause", "offset": [7509, 7529]}, {"key": "brand-new", "type": "definition", "offset": [7604, 7613]}, {"key": "the-situation", "type": "clause", "offset": [7707, 7720]}], "size": 7, "samples": [{"hash": "j31yNNgwlpI", "uri": "/contracts/j31yNNgwlpI#line-item-question-response", "label": "Contract", "score": 28.6901473999, "published": true}], "snippet": "43 Do your warranties cover all products, parts, and labor? New Way manufactured replacement parts, components, and assemblies are sold under a Limited Warranty to be free from defects in workmanship or material for a period of twelve (12) months. This is a part replacement only warranty and the item must be returned to the New Way Dealer for exchange. The labor and shipping cost to replace the parts shall be the responsibility of the customer. There is no warranty on expendable items, wear components, or used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c of the attached warranty statement * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's warranty shall not apply to equipment that has been subject to misuse, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be responsible for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used parts. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time and mileage are not subject to warranty labor reimbursement. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? We have warranty service coverage in all areas covered under the Sourcewell contract. Service requests will be covered by the local authorized dealer or their designated service center. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In the case where a chassis is provided, New Way's warranty covers the vehicle's body only. The OEM is responsible for covering the warranty for a chassis. New Way's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pins, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost to the authorized distributor are covered. At the start of the second year, replacement labor and shipping costs are not covered by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are available. * 48 What are your proposed exchange and return programs and policies? In the case of catastrophic failure of one of our bodies that is deemed to be the fault of our manufacturing process, New Way would offer a replacement at our expense. Parts may be returned by following the procedure outlined in section VI.a of the attached warranty statement. * 49 Describe any service contract options for the items included in your proposal. Service contracts are not available at this time, however optional extended warranties are available at the time of order. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 Days * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? New Way offers a number of financing options, including Sourcewell's National Cooperative Partner program. Leasing through New Way FleetForce - As part of New Way's offering, we also provide rental options through New Way FleetForce. As the only direct- from-manufacturer refuse hauler renter in the industry, New Way FleetForce provides both short and long-term rental solutions for all the equipment we manufacture. This includes our full line of Front Loaders, Rear Loaders, Automated Side Loaders, and our Satellite Side Loader. A rental program is a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from as short as one week to a multiple years-long rental contract. Through maintaining a rental offering of the newest and most productive waste collection vehicles, New Way FleetForce has the volume to meet Members various needs and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best for the situation. *", "hash": "e8b6fa418faa916a153a98e46aaf751b", "id": 7}, {"snippet_links": [{"key": "your-warranties", "type": "definition", "offset": [6, 21]}, {"key": "all-products", "type": "clause", "offset": [28, 40]}, {"key": "standard-warranty", "type": "clause", "offset": [69, 86]}, {"key": "information-on", "type": "clause", "offset": [191, 205]}, {"key": "warranty-information", "type": "definition", "offset": 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"Contract", "score": 25.446269989, "published": true}], "snippet": "46 Do your warranties cover all products, parts, and labor? Yes, our standard warranty covers all products, parts, and labor. We offer warranties ranging from 1 year up to 10 years. For more information on warranty, please see the attachments under the warranty information. The ZIP file attached \u201cWarranty Policy and Procedures\u201d has all relevant warranty info. TP5180 \u2013 Warranty Policies and Procedures TP5374- Stationery and Prime Power Warranty TP5820- Warranty Program Features TP6170- Industrial Trailer Mounted * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, warranties are available ranging from 1-year/2000 hours, whichever occurs first through optional 10-year warranties. Per EPA (Environmental Protection Agency) laws Stationary Emergency Power Systems can only be operated while a reliability utility is out of specification plus up to 100 hours/year for maintenance and readiness testing. For Stationary Non- Emergency and mobile diesel powered (CI) units EPA T4 Certification is required, or EPA certified (SI) Gas engines need to be used. These restrictions do not necessarily affect the warranty but misuse/application of EPA law is illegal. Start-up must be performed by Kohler Distributor, Dealer or Authorized Representative within 24 months of shipment. For more detailed information, please see the ZIP file attached in the warranty information section. Please see TP5374 mentioned in previous response, as well as TP5820 \u201cIndustrial Generator Set Limited Warranties\u201d that provides more details on the various warranty options. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes, the standard warranty includes up to 150-, 200- or 300-miles round trip with travel time included depending upon the product category and covers the expenses of technicians travel time and mileage to perform warranty repairs. The ZIP file mentioned previously has all relevant information. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have service available in all regions supported by the Kohler service team and distributor service network. Sourcewell entities will be provided service for warranty repair from our distributor network supported by the Kohler service team at the factory. The local distributor in the Sourcewell entity's location will be the primary point of contact for service issues, and if any issues arise the dedicated Sourcewell account team from Kohler is there to help available 24/7/365. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Everything included in the Kohler proposal is covered by a Kohler warranty as Kohler is the manufacturer of these parts. There are no third-party items included in the Kohler proposal. If other items are negotiated between the Sourcewell member and local Kohler distributor, warranty on those items will be by other coverage not applicable in this agreement/proposal. * 51 What are your proposed exchange and return programs and policies? Exchange program is explained in the Kohler warranty statement, at the discretion of Kohler Co., defective product will be repaired or replaced. Due to the size and customization of each product for a specific application, returns are treated the same. Typically, damaged, or defective product is promptly repaired in the field at site by the local Kohler distributor and if needed with factory help. Please refer to the attached ZIP file in the warranty section for detailed information. * 52 Describe any service contract options for the items included in your proposal. Kohler distributors provide and renew service contracts every day for Kohler Power Systems products. Contracts are tailored to meet customer needs/budgets such as annual, semi-annual, or quarterly visits. Some also include annual load bank testing, fuel polishing and fuel delivery services unique to each customer. Kohler is offering a 5% discount on these services to Sourcewell members discussed later in the proposal. * 53 Describe your payment terms and accepted payment methods. Traditional payment terms are net 30. POs will come from Sourcewell members to the local Kohler distributor, and as such the terms will be detailed on each quote/order. Kohler and its authorized distributors understand that terms can vary from project to project depending on scope of work and can be flexible to support end user requirements. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Kohler does not offer such programs; however, Kohler distributors may be able to assist Sourcewell members with leasing or financing options depending on the scope of work under the services category of products offered. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We have a standard process and template that we use to ensure that Sourcewell members receive the correct discount, and that the administrative fee is captured. Attached is a sample of the Sourcewell pricing template that we provide to our distributors. The pricing template contains the Sourcewell contract number, logo, and discount clearly highlighted to the customer. You can see the Sourcewell contract number at the top of the document. All documentation is provided to Sourcewell members through our distribution network who provide their own unique documents to the Sourcewell members. Please see, \u201cBlank Sourcewell Copy Template\u201d for an example. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Sourcewell orders are fulfilled through our distributor network. Our authorized network of distributors can accept p-cards or credit cards as a form of payment, with an average transaction fee of 2% to the customer. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. To ensure Sourcewell members can easily procure products at competitive discounts, Kohler is offering a simplified discount model that will be easily understood by the Sourcewell member. Due to the customizable nature of the products involved, Kohler is providing a discount off the configured list price. Freight, start-up, training, and maintenance agreements will be considered services. The discounts offered to Sourcewell members are better than what is widely available to non-members. Kohler does have the ability to offer additional discounts on a case-by-case basis to Sourcewell members. We are offering the following discount percentages off configured list price: -30% for gaseous generator products -32% for diesel generator products -30% for industrial ATS (automatic transfer switch) -30% for residential products -5% off list price for services The attached document titled, \u201cKohler Sourcewell Pricing 2022\u201d holds further details on the products and services offered. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The product pricing that Kohler is proposing is a discount off \u201cconfigured list price\u201d due to the customizable nature of the products offered in this proposal. The discount off configured list price will be taken off the final bill of material once configured by the Kohler distributor and confirmed by the Kohler account manager following the proposed discount structure below. For services Kohler is proposing a 5% discount off list price. -30% for gaseous generator products -32% for diesel generator products -30% for industrial ATS (automatic transfer switch) -30% for residential products -5% for services The attached document titled, \u201cKohler Sourcewell Pricing 2022\u201d holds further details on the products and services offered. * 59 Describe any quantity or volume discounts or rebate programs that you offer. These discounts and rebates are considered on a case-by-case basis because in Kohler's experience most projects typically involve just one electrical power system. In cases where multiple systems are quoted/purchased at the same time, Kohler will review the opportunity and give a one-time consideration to provide an extra discount to the customer. If multiple units are purchased Kohler can consolidate freight to minimize cost for the end user. Rebate programs are not typical in this product line/industry as most customers purchase one or less electric power systems per year, however if larger volumes are purchased, we will review a volume discount on a case-by-case basis. * 60 Propose a method of facilitating \u201csourced\u201d products or related services, which may be referred to as \u201copen market\u201d items or \u201cnonstandard options\u201d. For example, you may supply such items \u201cat cost\u201d or \u201cat cost plus a percentage,\u201d or you may supply a quote for each such request. Sourced, open market, or nonstandard options will be priced and fulfilled by the local Kohler authorized distributor per the Sourcewell discount schedule off list price at a 5% discount to Sourcewell customers. Some of these items can include fuel, storage tanks, testing/permits, service contracts, rental equipment, and parts. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Kohler does not automatically include freight costs at time of bid. Sourcewell members can request a Kohler preferred carrier freight quote through their distributor if they wish. If Sourcewell members can obtain freight at a lower rate, Kohler will mark the order as customer pick-up, FOB origin. Installation is performed by others due to coordination involving 3rd parties (i.e., architect, engineers, general contractors, and sub- contractors) to ensure building codes and inspections are met. Installation, supervision, start-up, and training will be quoted by the Kohler distributor and listed as separate line items as a service aligned with the 5% discount proposed. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. \u2587\u2587\u2587\u2587\u2587\u2587\u2587 is quoted FOB Sheboygan, WI, 53083. Freight cost is determined by the size of the equipment and the shipping method required. The smaller product can be shipped by LTL (Less Than Truckload), whereas larger product requires specialized trailers such as drop deck, double drop, and low-boys, and can even require multiple trucks. Kohler is not involved in the arrangement of on-site delivery and off-loading. That is arranged through \u2587\u2587\u2587\u2587\u2587\u2587'\u2587 authorized distributor, Sourcewell member, and necessary onsite personnel. If special equipment is required for installation, like cranes, quotes will need to be obtained through a 3rd party. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Alaska, Hawaii, or any offshore deliveries that require multiple-stage shipments and are quoted FOB Kohler. The first leg of the shipment is handled the same as if it were delivered to a site in the continental United States. The difference is that the first destination will be to a port on the coast where the equipment will be loaded onto a barge then shipped via ocean to its second destination. Canadian shipments will follow the same process as shipping to the lower 48 states. Special guidelines are followed by truckers when traveling over ice roads in northern territories to ensure the safety of equipment and driver. Whenever product leaves the United States proper export and import documents are maintained by Kohler's international traffic team to ensure smooth crossing at the border. Kohler can help in coordinating export packaging, if necessary, through a third party. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Two unique delivery methods that Kohler offers are the preferred carrier program for generators 700kW+ and split shipments. Through the preferred carrier program, Sourcewell members can capitalize on Kohler's partnership with local carriers. This benefit offers lower freight rates and peace of mind in knowing that equipment is being moved by the best in the industry. 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Yes. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, other than Commercial or Residential use. * 44 Do your warranties cover the expense of technicians\u2019 travel time and mileage to perform warranty repairs? No. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. Warranty service is provided in both the United States and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Warranty coverage is bumper to bumper excluding the engine manufacturer. Ariens Company has a solid working relationship with engine suppliers and will assist as necessary. * 47 What are your proposed exchange and return programs and policies? No exchange or return policy. If a customer is unhappy with purchase or experiencing issues, Ariens Company will work with customer towards a fair and reasonable resolution. * 48 Describe any service contract options for the items included in your proposal. Ariens Company does not provide service contracts. Agencies are encouraged to review service contracts with their local dealer. * 49 What are your payment terms (e.g., net 10, net 30)? 2% 10, NET 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes. Ariens Company has partnered with several leasing and financing companies specializing in schools and government entities. The following are the companies Ariens Company has partnered with: NCL Government Capital, New Equipment Leasing, Lanco Financial, Advance Accepteance, Sheffield and TD Bank. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities\u2019 purchase orders. All orders are submitted directly to \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587, Government Sales Representative, via e-mail of fax as instructions are provided on all quotes. Agencies may request specific dealer whom they would like to provide setup and delivery of the equipment verbally or on the purchase order. Dealers are aware of the strict policy relating to contract orders, no exceptions. If an order is submitted directly to dealer, they will submit to \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587. All received orders are assigned an account for reporting, depending on specific contract, all accounts begin with the name of the contract. Sample - Account Number \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 Sourcewell Minnesota - City of Minneapolis. This allows Ariens Company to determine areas of focus, sales volume, customer registrations, sales reporting, administrative fees, etc. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, Ariens Company accepts P-Cards at no cost. PPT discount is not available for P-Card purchases. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Sourcewell pricing is 22% off Suggested List Price for all Ariens and Gravely products and accessories excluding the Gravely Atlas JSV. Sourcewell pricing is 12% off Suggested List Price for Gravely Atlas JSV and accessories. 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As a solutions provider, CDW\u2022G does not manufacture products, however, all purchases made by Sourcewell Members, where applicable, include the manufacturer's standard warranty. Terms of warranty coverage can and do vary with each OEM purchase, and details for each product warranty are available through an account manager or online at \u2587\u2587\u2587.\u2587\u2587\u2587\u2587.\u2587\u2587\u2587. CDW\u2022G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties \u2013 which may have different lengths of time and different end dates \u2013 from multiple OEMs, CDW\u2022G can offer Maintenance Contracts to simplify warranty coverage. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multi-year contact options * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW\u2022G not impose usage restrictions or other limitations on our warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throughout their technology lifecycles, we continue to communicate post sale to ensure warranties continue to meet Sourcewell Member needs. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Both standard manufacturer warranties and extensions of OEM warranties are typically inclusive of all warranty repair services being purchased. In some instances, services may fall outside of the OEM warranty options stated above. In these specific cases, services performed need to be outlined within a statement of work (SOW) and mutually agreed upon by all parties. If so, there will be very specific language around such warranties, travel time, and mileage for any on-site work. Any incremental warranty costs for technicians' travel time and mileage to perform warranty repairs are disclosed at time of quote. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Our ability to provide certified technicians across geographic areas is driven by the warranty coverage selected by the Sourcewell Member. In most cases, warranty support is fulfilled directly by the manufacturer and will vary on a case-by-case basis. Should a Sourcewell Member opt to enhance the standard manufacturer warranty, CDW\u2022G has access to certified resources through in-house technical and strategic local partnerships across the U.S. and Canada. We are committed to coordinating OEM warranties, CDW\u2022G resources, and our services partner ecosystem to address the needs of Sourcewell Members. We will continue working with Sourcewell Members to identify the best-value solution regarding warranty coverage; response times and service-level agreements (SLAs) may vary by location. Sourcewell Members can be confident they will know what they are buying and will be provided with clear instructions on the coverage and how to activate warranty claims. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In instances where Sourcewell Members choose the standard manufacturer warranty, the responsibility for warranty services on those items is with the manufacturer. To ensure manufacturer warranty expectations are met, CDW\u2022G has a defined escalation process with our partners to ensure technical support is provided by the manufacturer according to the agreed upon SLAs. In those instances where CDW\u2022G provides enhancement to the standard manufacturer warranty, we take responsibility for meeting agreed upon SLAs and delivering the full customer experience. *", "hash": "bdc3a0bdc67a4877edd6aea741c35da4", "id": 10}], "next_curs": "CmQSXmoVc35sYXdpbnNpZGVyY29udHJhY3RzckALEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiRsaW5lLWl0ZW0tcXVlc3Rpb24tcmVzcG9uc2UjMDAwMDAwMGEMogECZW4YACAA", "clause": {"title": "Line Item Question Response", "size": 451, "parents": [], "children": [], "id": "line-item-question-response", "related": [["primary-frequency-response", "Primary Frequency Response", "Primary Frequency Response"], ["interest-questionnaire-form-ciq-no-response", "Interest Questionnaire - Form CIQ No response", "Interest Questionnaire - Form CIQ No response"], ["optional-xactimate-response-attachment", "Optional Xactimate Response Attachment", "Optional Xactimate Response Attachment"], ["alternate-or-supplemental-pricing-documents-no-response", "Alternate or Supplemental Pricing Documents No response", "Alternate or Supplemental Pricing Documents No response"], ["supplemental-pricing-documents-no-response", "Supplemental Pricing Documents No response", "Supplemental Pricing Documents No response"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00", "also_ask": [], "drafting_tip": null, "explanation": "The 'Line Item Question Response' clause establishes a process for addressing specific questions or requests for information related to individual items listed in a contract or agreement. Typically, this clause outlines how parties can submit questions about particular line items, the format and timeframe for responses, and the responsibilities of each party in providing accurate and timely information. By formalizing this exchange, the clause ensures that all parties have clarity on the details of each line item, reducing misunderstandings and facilitating smoother contract execution."}, "json": true, "cursor": ""}}