Common use of Limitations and constraints Clause in Contracts

Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: 9 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-QoS-Levels • Support is provided in following language: English • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control • Availability and Reliability calculations are based on the Service Monitoring operational results. • Failures in VO monitoring are not considered as the Agreement violations.

Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: 9 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-QoS-Levels • ● Support is provided in the following language: English • ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • 12 xxxxx://xxxxxxxxxx.xxx.xx/display/EGISLM/EGI+Service+requests ● Force Majeure. A party shall not be liable for any failure of of, or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o ○ fire, flood, earthquake or natural phenomena o ○ war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control • ● Availability and Reliability calculations are based on the Service Monitoring operational results. • ● Failures in VO monitoring are not considered as the Agreement violations.