Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 6 contracts
Samples: Egi Default Operational Level Agreement, Egi Default Operational Level Agreement, Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 2 contracts
Samples: Centre Operational Level Agreement, Centre Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following languagelanguages: English or Spanish. ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract
Samples: Service Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 11 xxxxx://xxxxxxxxxx.xxx.xx/display/EGISLM/EGI+Service+requests ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract
Samples: documents.egi.eu
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 12 xxxxx://xxxxxxxxxx.xxx.xx/display/EGISLM/EGI+Service+requests ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract
Samples: documents.egi.eu
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract
Samples: Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 11 xxxxx://xxxx.xxx.xx/internal/helpdesk/features/ticket-priority/ ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract
Samples: Centre Operational Level Agreement
