Level Basic Standard Enhanced Sample Clauses

Level Basic Standard Enhanced. Price Uplift % (i.e. For 2% insert "2") 0% Availability 99.90% 99.90% 99.90% Service Desk / Service Hours 9am – 5pm Monday to Friday (excluding BH) 7am – 7pm Monday to Saturday (including BH) 24 hours per day / 7 days per week