{"component": "clause", "props": {"groups": [{"size": 10, "snippet_links": [{"key": "provider-shall", "type": "clause", "offset": [0, 14]}, {"key": "comply-with", "type": "clause", "offset": [29, 40]}, {"key": "blue-shield", "type": "definition", "offset": [41, 52]}, {"key": "provider-manual", "type": "definition", "offset": [104, 119]}, {"key": "nothing-in-this-section", "type": "clause", "offset": [121, 144]}, {"key": "to-provider", "type": "definition", "offset": [180, 191]}, {"key": "pursuant-to-section", "type": "definition", "offset": [221, 240]}, {"key": "california-code-of-regulations", "type": "definition", "offset": [271, 301]}, {"key": "title-10", "type": "definition", "offset": [323, 331]}], "snippet": "Provider shall cooperate and comply with Blue Shield\u2019s language assistance program, as set forth in the Provider Manual. Nothing in this Section shall be construed as a delegation to Provider of Blue Shield\u2019s obligations pursuant to Section 1300.67.04 of Title 28 of the California Code of Regulations or Section 2538.3 of Title 10 of the California Code of Regulation.", "samples": [{"hash": "eUMjamwEnVV", "uri": "/contracts/eUMjamwEnVV#language-assistance-program", "label": "Independent Provider Agreement", "score": 34.9798558255, "published": true}, {"hash": "lSvrGSEWzPw", "uri": "/contracts/lSvrGSEWzPw#language-assistance-program", "label": "Allied & Ancillary Provider Agreement", "score": 27.4502537199, "published": true}, {"hash": "1C8YN6UbzIf", "uri": "/contracts/1C8YN6UbzIf#language-assistance-program", "label": "Allied & Ancillary Provider Agreement", "score": 27.4502537199, "published": true}], "hash": "0bb6b425c2f06321de12ef0a7a1b3f0a", "id": 1}, {"size": 4, "snippet_links": [{"key": "applicable-statutes-and-regulations", "type": "definition", "offset": [36, 71]}, {"key": "assistance-to", "type": "clause", "offset": [91, 104]}, {"key": "to-assist", "type": "clause", "offset": [167, 176]}, {"key": "compliance-with", "type": "definition", "offset": [177, 192]}], "snippet": "IEFMC and PROVIDER must comply with applicable statutes and regulations regarding language assistance to Patients and cooperate by providing any information necessary to assist compliance with such requirements.", "samples": [{"hash": "n7XmfmOXa0", "uri": "/contracts/n7XmfmOXa0#language-assistance-program", "label": "Participating Physician Membership Agreement", "score": 33.1210636449, "published": true}, {"hash": "6kfBlKmxTMj", "uri": "/contracts/6kfBlKmxTMj#language-assistance-program", "label": "Ancillary Provider Membership Agreement", "score": 30.8079880397, "published": true}, {"hash": "klc19DQGTno", "uri": "/contracts/klc19DQGTno#language-assistance-program", "label": "Allied Provider Membership Agreement", "score": 23.4202600958, "published": true}], "hash": "b6786de133cbb2674dcd708f25e64ca7", "id": 2}, {"size": 3, "snippet_links": [{"key": "provider-shall", "type": "clause", "offset": [0, 14]}, {"key": "comply-with", "type": "clause", "offset": [29, 40]}, {"key": "health-plan", "type": "definition", "offset": [41, 52]}, {"key": "provider-manual", "type": "definition", "offset": [104, 119]}, {"key": "nothing-in-this-section", "type": "clause", "offset": [121, 144]}, {"key": "to-provider", "type": "definition", "offset": [180, 191]}, {"key": "pursuant-to-section", "type": "definition", "offset": [221, 240]}, {"key": "california-code-of-regulations", "type": "definition", "offset": [271, 301]}, {"key": "title-10", "type": "definition", "offset": [323, 331]}], "snippet": "Provider shall cooperate and comply with Health Plan\u2019s language assistance program, as set forth in the Provider Manual. Nothing in this Section shall be construed as a delegation to Provider of Health Plan\u2019s obligations pursuant to Section 1300.67.04 of Title 28 of the California Code of Regulations or Section 2538.3 of Title 10 of the California Code of Regulation.", "samples": [{"hash": "9ftY61cWn1j", "uri": "/contracts/9ftY61cWn1j#language-assistance-program", "label": "Provider Agreement", "score": 33.3193771075, "published": true}, {"hash": "kxWvV8D3iDo", "uri": "/contracts/kxWvV8D3iDo#language-assistance-program", "label": "Provider Agreement", "score": 32.9658899356, "published": true}, {"hash": "jxyYcmBQUhO", "uri": "/contracts/jxyYcmBQUhO#language-assistance-program", "label": "Provider Agreement", "score": 25.4750171116, "published": true}], "hash": "d7df6fdc1654671ba61275b680873d88", "id": 3}, {"size": 3, "snippet_links": [{"key": "limited-english-proficient", "type": "definition", "offset": [60, 86]}, {"key": "covered-individuals", "type": "definition", "offset": [95, 114]}, {"key": "access-to", "type": "definition", "offset": [120, 129]}, {"key": "health-care-services", "type": "definition", "offset": [165, 185]}, {"key": "provider-agrees-to", "type": "clause", "offset": [247, 265]}, {"key": "comply-with", "type": "clause", "offset": [292, 303]}, {"key": "provider-operations-manual", "type": "definition", "offset": [366, 392]}, {"key": "provider-shall", "type": "clause", "offset": [394, 408]}, {"key": "language-assistance-standards", "type": "clause", "offset": [421, 450]}, {"key": "pursuant-to", "type": "definition", "offset": [461, 472]}, {"key": "safety-code", "type": "definition", "offset": [482, 493]}], "snippet": "Anthem maintains a language assistance program that ensures limited English proficient (\"LEP\") Covered Individuals have access to language assistance when accessing health care services. When language assistance is needed by a Covered Individual, Provider agrees to coordinate, cooperate and comply with Anthem's language assistance program as set forth in Anthem's Provider Operations Manual. Provider shall comply with language assistance standards developed pursuant to Health & Safety Code \u00a71367.04.", "samples": [{"hash": "kdCrCWwObh", "uri": "/contracts/kdCrCWwObh#language-assistance-program", "label": "Provider Agreement", "score": 30.7980542704, "published": true}], "hash": "6b369b683f22668efeadc370a9e15915", "id": 4}, {"size": 2, "snippet_links": [{"key": "establish-and-maintain", "type": "clause", "offset": [11, 33]}, {"key": "to-ensure", "type": "clause", "offset": [73, 82]}, {"key": "limited-english-proficient", "type": "definition", "offset": [83, 109]}, {"key": "access-to", "type": "definition", "offset": [146, 155]}, {"key": "health-care-services", "type": "definition", "offset": [192, 212]}, {"key": "as-required-by", "type": "clause", "offset": [213, 227]}, {"key": "program-regulations", "type": "definition", "offset": [252, 271]}, {"key": "provider-shall", "type": "clause", "offset": [273, 287]}, {"key": "responsibility-for", "type": "clause", "offset": [434, 452]}], "snippet": "Plan shall establish and maintain an ongoing language assistance program to ensure Limited English Proficient (\"LEP\"). Enrollees have appropriate access to language assistance while accessing health care services as required by the Language Assistance Program Regulations. Provider shall cooperate and comply, as applicable, with Plan's language assistance program; however, \u2587\u2587\u2587\u2587\u2587\u2587 shall maintain ongoing administrative and financial responsibility for implementing and operating on an ongoing basis the language assistance program for enrollees.", "samples": [{"hash": "hI16uxOaAYb", "uri": "/contracts/hI16uxOaAYb#language-assistance-program", "label": "Group Plan Contract", "score": 34.0328732961, "published": true}], "hash": "5e414e8ddc4b526cbaa17cbb811f74b3", "id": 5}, {"size": 1, "snippet_links": [{"key": "establish-and-maintain", "type": "clause", "offset": [11, 33]}, {"key": "to-ensure", "type": "clause", "offset": [73, 82]}, {"key": "limited-english-proficient", "type": "definition", "offset": [83, 109]}, {"key": "access-to", "type": "definition", "offset": [145, 154]}, {"key": "health-care-services", "type": "definition", "offset": [191, 211]}, {"key": "as-required-by", "type": "clause", "offset": [212, 226]}, {"key": "program-regulations", "type": "definition", "offset": [251, 270]}, {"key": "provider-shall", "type": "clause", "offset": [272, 286]}, {"key": "responsibility-for", "type": "clause", "offset": [431, 449]}], "snippet": "PPNI shall establish and maintain an ongoing language assistance program to ensure Limited English Proficient (\u201cLEP\u201d) Enrollees have appropriate access to language assistance while accessing health care services as required by the Language Assistance Program Regulations. Provider shall cooperate and comply, as applicable, with PPNI\u2019s language assistance program; however, PPNI shall maintain ongoing administrative and financial responsibility for implementing and operating on an ongoing basis the language assistance program for Enrollees.", "samples": [{"hash": "bPR4pa6aFDq", "uri": "/contracts/bPR4pa6aFDq#language-assistance-program", "label": "Participating Provider Agreement", "score": 21.9308692676, "published": true}], "hash": "493701b56c6680cd3344a2f085885899", "id": 6}, {"size": 1, "snippet_links": [{"key": "comply-with", "type": "clause", "offset": [12, 23]}, {"key": "health-care-requirements", "type": "definition", "offset": [70, 94]}, {"key": "of-america", "type": "clause", "offset": [108, 118]}, {"key": "language-assistance", "type": "clause", "offset": [132, 151]}, {"key": "limited-english-proficient", "type": "definition", "offset": [188, 214]}, {"key": "points-of-contact", "type": "clause", "offset": [279, 296]}, {"key": "the-provider", "type": "clause", "offset": [310, 322]}, {"key": "time-of-service", "type": "definition", "offset": [339, 354]}, {"key": "to-offer", "type": "definition", "offset": [392, 400]}, {"key": "interpretation-services", "type": "clause", "offset": [401, 424]}, {"key": "as-needed", "type": "clause", "offset": [432, 441]}, {"key": "the-service", "type": "clause", "offset": [527, 538]}, {"key": "the-plan", "type": "clause", "offset": [617, 625]}, {"key": "toll-free", "type": "definition", "offset": [628, 637]}, {"key": "customer-service-line", "type": "clause", "offset": [638, 659]}, {"key": "interpreter-service", "type": "clause", "offset": [763, 782]}, {"key": "no-charge", "type": "clause", "offset": [811, 820]}], "snippet": "In order to comply with new State of California Department of Managed Health Care requirements, Vision Plan of America has set up a Language Assistance (LA) program. Under the LA program, Limited English Proficient (LEP) enrollees are entitled to free language assistance at all points of contact including at the provider\u2019s office at the time of service. VPA Providers are hereby instructed to offer interpretation services on an \u201cas needed\u201d basis and make a notation on the enrollee\u2019s patient chart if they accept OR decline the service. In order to facilitate this process, VPA Providers are instructed to contact the Plan\u2019s toll free customer service line (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 where interpretation services will be provided by conferencing to a 3rd party certified interpreter service. This service is offered at no charge to either the provider or enrollee.", "samples": [{"hash": "2dlKtqet9al", "uri": "/contracts/2dlKtqet9al#language-assistance-program", "label": "Provider Agreement", "score": 28.3829398458, "published": true}], "hash": "7097b5595e396b4c92bec45a375cda85", "id": 7}, {"size": 1, "snippet_links": [{"key": "to-the-extent", "type": "clause", "offset": [0, 13]}, {"key": "required-by", "type": "definition", "offset": [14, 25]}, {"key": "the-\u2587", "type": "clause", "offset": [26, 31]}, {"key": "other-applicable-laws", "type": "clause", "offset": [57, 78]}, {"key": "contractor-shall", "type": "clause", "offset": [80, 96]}, {"key": "comply-with-the", "type": "clause", "offset": [97, 112]}, {"key": "pursuant-to-section", "type": "definition", "offset": [157, 176]}], "snippet": "To the extent required by the \u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587 Requirements or other applicable laws, Contractor shall comply with the KHS\u2019s language assistance program developed pursuant to Section 1367.04 and Rule 1300.67.04. (Section 1367.04; Rule 1300.67.04.)", "samples": [{"hash": "4vhuNhh3Qhz", "uri": "/contracts/4vhuNhh3Qhz#language-assistance-program", "label": "Professional Services Agreement", "score": 36.0735114869, "published": true}], "hash": "6e4f30eca817149d6ce87b2ef6f583cd", "id": 8}, {"size": 1, "snippet_links": [{"key": "comply-with", "type": "clause", "offset": [14, 25]}, {"key": "pursuant-to-section", "type": "definition", "offset": [81, 100]}, {"key": "the-\u2587", "type": "clause", "offset": [112, 117]}, {"key": "act-of-1975", "type": "definition", "offset": [152, 163]}, {"key": "as-amended", "type": "definition", "offset": [165, 175]}, {"key": "california-code-of-regulations", "type": "definition", "offset": [191, 221]}], "snippet": "Dentist shall comply with Premier\u2019s language assistance program it has developed pursuant to Section 1367.04 of the \u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587\u2587 Health Care Service Plan Act of 1975, as amended, and Title 28, California Code of Regulations, Section 1300.67.04.", "samples": [{"hash": "hoKRBVWp7c6", "uri": "/contracts/hoKRBVWp7c6#language-assistance-program", "label": "Dentist Agreement", "score": 19.0, "published": true}], "hash": "e706fa04caeae293efdfdd46bcd71384", "id": 9}, {"size": 1, "snippet_links": [{"key": "department-of", "type": "clause", "offset": [13, 26]}, {"key": "managed-health-care", "type": "clause", "offset": [27, 46]}, {"key": "assistance-programs", "type": "clause", "offset": [115, 134]}, {"key": "california-code-of-regulations", "type": "definition", "offset": [148, 178]}, {"key": "this-regulation", "type": "definition", "offset": [180, 195]}, {"key": "service-plans", "type": "clause", "offset": [217, 230]}, {"key": "new-policies", "type": "definition", "offset": [244, 256]}, {"key": "quality-improvement", "type": "definition", "offset": [273, 292]}, {"key": "limited-english-proficient", "type": "definition", "offset": [339, 365]}, {"key": "department-regulations", "type": "clause", "offset": [379, 401]}, {"key": "health-plans", "type": "clause", "offset": [421, 433]}, {"key": "and-information", "type": "clause", "offset": [480, 495]}, {"key": "in-accordance-with", "type": "definition", "offset": [568, 586]}, {"key": "vital-documents", "type": "definition", "offset": [725, 740]}, {"key": "the-department-will", "type": "clause", "offset": [758, 777]}, {"key": "a-notice", "type": "definition", "offset": [858, 866]}, {"key": "to-request", "type": "clause", "offset": [953, 963]}, {"key": "established-a", "type": "definition", "offset": [1004, 1017]}, {"key": "resources-available", "type": "clause", "offset": [1082, 1101]}, {"key": "threshold-languages", "type": "clause", "offset": [1144, 1163]}, {"key": "bilingual-staff", "type": "definition", "offset": [1184, 1199]}, {"key": "points-of-contact", "type": "clause", "offset": [1298, 1315]}], "snippet": "(\u201cLAP\u201d). The Department of Managed Health Care (\u201cDepartment\u201d) of California has added Section 1300.67.04 (Language Assistance Programs) to Title 28 California Code of Regulations. This regulation requires health care service Plans to implement new policies, procedures and quality improvement efforts in regards to assisting those who are Limited English Proficient (\u201cLEP\u201d). The Department regulations require California health Plans to set up a system where services, materials, and information are provided to enrollees in a language that they speak and understand. In accordance with the Department regulations, HPCC has identified its threshold language(s) which comprise five (5) percent of its enrollee Population. All vital documents as identified by the Department will be translated into the threshold language. All non-vital documents will contain a notice at the bottom of said document (in the threshold language) informing the enrollee how to request a translation of the document. HPCC has established a free Language Assistance Program (\u201cLAP\u201d) and made the following resources available for LEP individuals: Translations (in the threshold languages), Interpreters, and Bilingual staff/providers. These resources are available for all persons who request these services at any of our points of contact.", "samples": [{"hash": "hI16uxOaAYb", "uri": "/contracts/hI16uxOaAYb#language-assistance-program", "label": "Group Plan Contract", "score": 34.0328732961, "published": true}], "hash": "0dbd397f649c9d7cf0c0cd412383b1eb", "id": 10}], "next_curs": "CmQSXmoVc35sYXdpbnNpZGVyY29udHJhY3RzckALEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiRsYW5ndWFnZS1hc3Npc3RhbmNlLXByb2dyYW0jMDAwMDAwMGEMogECZW4YACAA", "clause": {"parents": [["provider-services", "Provider Services"], ["services-obligations", "Services Obligations"], ["duties-of-cs-provider", "Duties of Cs Provider"], ["bcbsa-requirements", "BCBSA REQUIREMENTS"], ["blue-cross-blue-shield-out-of-area-program", "Blue Cross Blue Shield Out of Area Program"]], "children": [], "size": 27, "title": "Language Assistance Program", "id": "language-assistance-program", "related": [["employee-assistance-program-eap", "Employee Assistance Program (EAP)", "Employee Assistance Program (EAP)"], ["employee-assistance-program", "Employee Assistance Program", "Employee Assistance Program"], ["employee-assistance-programs", "Employee Assistance Programs", "Employee Assistance Programs"], ["dependent-care-assistance-program", "Dependent Care Assistance Program", "Dependent Care Assistance Program"], ["employee-assistance-plan", "Employee Assistance Plan", "Employee Assistance Plan"]], "related_snippets": [], "updated": "2025-07-07T12:35:11+00:00", "also_ask": [], "drafting_tip": null, "explanation": "The Language Assistance Program clause establishes the requirement for providing language support services to individuals who have limited proficiency in the primary language used by an organization or service provider. Typically, this clause outlines the types of assistance available, such as translation of documents or access to interpreters, and specifies the circumstances under which these services must be offered, such as during customer service interactions or when providing important information. Its core practical function is to ensure that language barriers do not prevent individuals from accessing essential services or understanding critical information, thereby promoting inclusivity and compliance with applicable laws or regulations."}, "json": true, "cursor": ""}}