{"component": "clause", "props": {"groups": [{"snippet": "BNY Mellon shall perform the Services in accordance with the applicable KPIs. BNY Mellon\u2019s performance against the KPIs shall be measured and assessed in accordance with the methodology set forth in Exhibit 4.", "samples": [{"hash": "8EmWiKRJPOq", "uri": "/contracts/8EmWiKRJPOq#kpis", "label": "Fund Administration Support Services Agreement (Voya Enhanced Securitized Income Fund)", "score": 35.212184906, "published": true}, {"hash": "7QZMdoviJue", "uri": "/contracts/7QZMdoviJue#kpis", "label": "Fund Administration Support Services Agreement (Voya MUTUAL FUNDS)", "score": 35.1546897888, "published": true}, {"hash": "38LGxosMDwo", "uri": "/contracts/38LGxosMDwo#kpis", "label": "Fund Administration Support Services Agreement (Voya Separate Portfolios Trust)", "score": 34.5660514832, "published": true}], "snippet_links": [{"key": "bny-mellon", "type": "definition", "offset": [0, 10]}, {"key": "the-services", "type": "definition", "offset": [25, 37]}, {"key": "in-accordance-with", "type": "clause", "offset": [38, 56]}, {"key": "the-applicable", "type": "clause", "offset": [57, 71]}, {"key": "shall-be-measured", "type": "clause", "offset": [120, 137]}, {"key": "exhibit-4", "type": "definition", "offset": [199, 208]}], "size": 15, "hash": "f30c8d3a38358b670c370ca7dc1c0ca1", "id": 1}, {"snippet": "BGN shall carry out its functions pursuant to this Clause 10 in accordance with any applicable KPIs.", "samples": [{"hash": "6oA6MBTf6mI", "uri": "/contracts/6oA6MBTf6mI#kpis", "label": "Operating Agreement", "score": 19.0, "published": true}, {"hash": "2DXaKayO6P4", "uri": "/contracts/2DXaKayO6P4#kpis", "label": "Operating Agreement", "score": 19.0, "published": true}], "snippet_links": [{"key": "pursuant-to", "type": "definition", "offset": [34, 45]}, {"key": "clause-10", "type": "definition", "offset": [51, 60]}, {"key": "in-accordance-with", "type": "clause", "offset": [61, 79]}], "size": 8, "hash": "fd712072342d13398deb20efafab25f2", "id": 2}, {"snippet": "Following the Initial Period, GW commits to use commercially reasonable efforts to reach and consistently maintain a target of *** percent (***%) for the KPIs. In the event GW fails to meet a KPI with respect to a particular Firm Order, within thirty (30) days of such KPI failure GW shall (i) investigate the cause of such failure and (ii) report the results of the investigation to NOVARTIS in writing along with a plan of the actions to be taken by GW to prevent or minimize the likelihood of such cause contributing *** Portions of this page have been omitted pursuant to a request for Confidential Treatment and filed separately with the Commission. to a future failure to meet a KPI. At NOVARTIS\u2019 request GW will discuss such a report and plan of action with NOVARTIS. Thereafter, GW will report to NOVARTIS on a regular basis its progress with implementing each plan of action.", "samples": [{"hash": "f1BlM4FkHRo", "uri": "/contracts/f1BlM4FkHRo#kpis", "label": "Manufacturing and Supply Agreement", "score": 31.3408622742, "published": true}, {"hash": "5LAoY7Paetj", "uri": "/contracts/5LAoY7Paetj#kpis", "label": "Manufacturing and Supply Agreement (Gw Pharmaceuticals PLC)", "score": 24.2306632996, "published": true}, {"hash": "ie68jgDJgDI", "uri": "/contracts/ie68jgDJgDI#kpis", "label": "Manufacturing and Supply Agreement (Gw Pharmaceuticals PLC)", "score": 24.0444908142, "published": true}], "snippet_links": [{"key": "following-the", "type": "definition", "offset": [0, 13]}, {"key": "initial-period", "type": "definition", "offset": [14, 28]}, {"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [44, 79]}, {"key": "in-the-event", "type": "clause", "offset": [160, 172]}, {"key": "with-respect-to", "type": "clause", "offset": [196, 211]}, {"key": "firm-order", "type": "clause", "offset": [225, 235]}, {"key": "within-thirty", "type": "clause", "offset": [237, 250]}, {"key": "kpi-failure", "type": "definition", "offset": [269, 280]}, {"key": "the-investigation", "type": "clause", "offset": [363, 380]}, {"key": "in-writing", "type": "definition", "offset": [393, 403]}, {"key": "actions-to-be-taken", "type": "clause", "offset": [429, 448]}, {"key": "pursuant-to-a", "type": "clause", "offset": [564, 577]}, {"key": "request-for-confidential-treatment", "type": "clause", "offset": [578, 612]}, {"key": "the-commission", "type": "clause", "offset": [639, 653]}, {"key": "failure-to-meet", "type": "clause", "offset": [667, 682]}, {"key": "plan-of-action", "type": "definition", "offset": [745, 759]}, {"key": "report-to", "type": "definition", "offset": [795, 804]}, {"key": "on-a-regular-basis", "type": "definition", "offset": [814, 832]}], "size": 3, "hash": "67bc1029d1797e424d4a7a3744cac927", "id": 6}, {"snippet": "During the term of this Agreement, the parties will establish key performance indicators (KPI\u2019s) on operational performance to be agreed with employees in the section or section concerned at each site consistent with best practice principles. The parties are committed to the process of continuous improvement and service excellence and will use the agreed KPI's as a means of measuring what has been achieved and setting targets for further improvements.", "samples": [{"hash": "lUYFmd4tnua", "uri": "/contracts/lUYFmd4tnua#kpis", "label": "Enterprise Agreement", "score": 19.0, "published": true}, {"hash": "hknLDnuFpYB", "uri": "/contracts/hknLDnuFpYB#kpis", "label": "Enterprise Agreement", "score": 19.0, "published": true}, {"hash": "6XXsKXZF60M", "uri": "/contracts/6XXsKXZF60M#kpis", "label": "Enterprise Agreement", "score": 19.0, "published": true}], "snippet_links": [{"key": "during-the-term-of-this-agreement", "type": "clause", "offset": [0, 33]}, {"key": "the-parties-will", "type": "clause", "offset": [35, 51]}, {"key": "key-performance-indicators", "type": "clause", "offset": [62, 88]}, {"key": "operational-performance", "type": "definition", "offset": [100, 123]}, {"key": "employees-in-the", "type": "clause", "offset": [142, 158]}, {"key": "consistent-with", "type": "definition", "offset": [201, 216]}, {"key": "best-practice", "type": "definition", "offset": [217, 230]}, {"key": "parties-are", "type": "clause", "offset": [247, 258]}, {"key": "the-process", "type": "clause", "offset": [272, 283]}, {"key": "continuous-improvement", "type": "definition", "offset": [287, 309]}, {"key": "service-excellence", "type": "definition", "offset": [314, 332]}, {"key": "setting-targets", "type": "clause", "offset": [414, 429]}, {"key": "further-improvements", "type": "clause", "offset": [434, 454]}], "size": 6, "hash": "3b5ef6033094eb9b8d24eaabdadd9563", "id": 3}, {"snippet": "In this Agreement the term \u201cKPIs\u201d shall mean any key performance indicator goals established by the Board or its Compensation Committee in collaboration with Executive and/or the Company\u2019s Executive Team, including for utilizing in STIs, LTIs, or any other bonus or equity award programs.", "samples": [{"hash": "jrWRBmtJM8T", "uri": "/contracts/jrWRBmtJM8T#kpis", "label": "Separation Agreement (Blink Charging Co.)", "score": 37.0958251953, "published": true}, {"hash": "9E3uHv6RpcO", "uri": "/contracts/9E3uHv6RpcO#kpis", "label": "Executive Employment Agreement (Blink Charging Co.)", "score": 36.4223136902, "published": true}, {"hash": "cpGalipy152", "uri": "/contracts/cpGalipy152#kpis", "label": "Employment Agreement (Blink Charging Co.)", "score": 36.3237495422, "published": true}], "snippet_links": [{"key": "in-this-agreement", "type": "clause", "offset": [0, 17]}, {"key": "the-term", "type": "definition", "offset": [18, 26]}, {"key": "key-performance-indicator", "type": "definition", "offset": [49, 74]}, {"key": "by-the-board", "type": "clause", "offset": [93, 105]}, {"key": "compensation-committee", "type": "definition", "offset": [113, 135]}, {"key": "the-company", "type": "definition", "offset": [175, 186]}, {"key": "executive-team", "type": "clause", "offset": [189, 203]}, {"key": "other-bonus", "type": "clause", "offset": [251, 262]}, {"key": "award-programs", "type": "clause", "offset": [273, 287]}], "size": 4, "hash": "fb33b52f976d90b90cd3acbb0230769e", "id": 5}, {"snippet": "3.1.1 Except as otherwise provided in Section 3.1.2 and 3.1.3 below, the KPI's shall have the values set forth in Table 3.1.4. (Table 3.1.4 also indicates certain \"Target Metrics\" for each process. [***]*\n3.1.2 [***]*\n3.1.3 [***]*\n3.1.4 KPI Process Weightings Company shall assign each KPI a weighting of no less than [***]* and no greater than [***]* The total KPI process weighting for all KPI Service Levels shall [***]* As of the Effective Date, the Company has designated weightings for certain of the KPI's as indicated in Table 3.1.5.\n3.1.5 [***]*\n3.1.6 [***]*", "samples": [{"hash": "ksOaOKt4kDD", "uri": "/contracts/ksOaOKt4kDD#kpis", "label": "Human Resources Services Agreement (Exult Inc)", "score": 18.0, "published": true}, {"hash": "d7orIzc1Ovh", "uri": "/contracts/d7orIzc1Ovh#kpis", "label": "Human Resources Services Agreement (Exult Inc)", "score": 18.0, "published": true}], "snippet_links": [{"key": "except-as-otherwise-provided", "type": "clause", "offset": [6, 34]}, {"key": "the-total", "type": "clause", "offset": [352, 361]}, {"key": "kpi-service-levels", "type": "clause", "offset": [392, 410]}, {"key": "as-of-the-effective-date", "type": "clause", "offset": [424, 448]}, {"key": "the-company-has", "type": "clause", "offset": [450, 465]}, {"key": "certain-of-the", "type": "clause", "offset": [492, 506]}, {"key": "as-indicated", "type": "definition", "offset": [513, 525]}], "size": 6, "hash": "e35c9bfb05d4c6daf2cf0d35fdc1a4ac", "id": 4}, {"snippet": "Applicants must clearly indicate in their proposal the results they intend to achieve and how to measure them providing a set of measurable Key Performance Indicators (KPIs) to be validated during the contract negotiation phase. This is a mandatory requirement for any proposal.", "samples": [{"hash": "kUlwSoJTRVK", "uri": "/contracts/kUlwSoJTRVK#kpis", "label": "Grant Agreement", "score": 29.1539115906, "published": true}, {"hash": "64hsvAXDfMR", "uri": "/contracts/64hsvAXDfMR#kpis", "label": "Grant Agreement", "score": 28.850063324, "published": true}], "snippet_links": [{"key": "key-performance-indicators", "type": "clause", "offset": [140, 166]}, {"key": "negotiation-phase", "type": "clause", "offset": [210, 227]}, {"key": "mandatory-requirement", "type": "clause", "offset": [239, 260]}], "size": 2, "hash": "642c9ddc55570373427861821d58f077", "id": 9}, {"snippet": "The administrator can set the following KPI parameters: KPI measurement Period - by default this is set to 15 minutes and determines for example whether the longest wait measurement has been breached. Service Level Target - how long should calls be in the queue in seconds before they are answered. Service Level Warning Threshold (%) - the percentage of calls that should be answered in the Service Level Target time. Call Time Target (Seconds) - how long should calls be connected to agents. Availability Warning Threshold (%) - the percentage of calls that are being answered by agents vs calls hitting the queue. Number of Agents Warning Threshold - the minimum number of agents that should be available on the queue. Caller Queue Warning Threshold - the ratio of calls in the queue to the maximum queue length. The administrator can also set how often alerts are sent and who will receive these alerts. 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Average repair cost per property, per annum, including common areas. \u00a3750 The average cost of responsive repairs on the portfolio as charged by the housing management agent (excludes gas servicing). % of Emergency Repairs completed within 24 hours 100% The % of all emergency repairs resolved within 24 hours measured each quarter. Qualifying repairs are contained in the housing management contracts. % of Urgent Repairs completed within 7 days 95% The % of all urgent repairs resolved within 24 hours measured each quarter. Qualifying repairs are contained in the housing management contracts. % of Routine Repairs Completed within 28 days 95% The % of all routine repairs resolved within 24 hours measured each quarter. Qualifying repairs are contained in the housing management contracts. 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