Common use of Key Performance Indicators (KPIs Clause in Contracts

Key Performance Indicators (KPIs. 8.2.1. Detailed below is a summary of the key performance indicators (KPIs) for this requirement, covering the evaluation metrics, links of each KPI to the deliverables, how they will be measured, and the expected timescales. PHASE KPI DESCRIPTION DELIVER- ABLE MEASURED BY TIME- SCALE 1. Contract Set Up 1 Mobilisation to the required standards, and delivery model set up is complete. 1 BCM confirms contract activity complete Week 1 2. Contract Management 2 Contracted VAC units are completed to the required standards. 2 BCM confirms completion of weekly contract schedules Weekly 3. Contract Close 3 All contracted services are delivered on time, in full. 3 BCM confirms completion of full contract schedules Contract End 8.2.2. In the event that suppliers delivering this contract are required to raise any contractual concerns, these must be escalated via the Supplier’s Contract Manager to the Authority’s Business Contract Manager as referenced in 8.1.2. 8.2.3. All contractual engagement must be via this route. 8.2.4. Any potential disputes will follow the Dispute Resolution process as outlined in the Faculty Framework Terms and Conditions (Schedule 2, 22. Dispute Resolution). Attendance at any Contract Review Meeting shall be at the Supplier’s own expense.