KEY MEASUREMENTS. INTRODUCTION This Section sets forth qualitative descriptions of the Key Measurements. The numerical Minimum Service Levels, Expected Service Levels and commencement of obligations associated with such Key Measurements are set forth in Attachment A (Service Level Matrix) to the Service Levels and Service Credits Schedule.
KEY MEASUREMENTS. The Key Measurements are set forth in Schedule A-3.1. Key Measurements are not subject to Service Level Credits except as provided in Section 5.1(c) and Section 5.2
KEY MEASUREMENTS. Service Level Performance shall commence being measured by Supplier as specified in Attachment 3-A (Service Level Matrix). Service Level Performance will be measured on a monthly basis unless otherwise specified in Attachment 3-A (Service Level Matrix). The measuring Tools and methodologies set forth in Attachment 3-E (Measuring Tools and Methodologies) shall be used by Supplier to measure the Service Levels. Tools for new Service Levels and Changes to Tools for existing Service Levels will be implemented in accordance with the Change Control Procedure. Company shall be financially responsible for increases in Supplier costs, resulting from Company’s addition of new Service Levels. The amount shall be determined via the Change Control Procedure. If a Tool changes, the Parties may, by written agreement, adjust the Service Level measurements as necessary to account for any increased or decreased sensitivity in the new measuring Tool. However, it is not anticipated that Changes in the monitoring Tools will drive changes in Service Levels; rather, the need to collect and accurately reflect the performance data should drive the development or Change in monitoring Tools. If there are any Critical Service Levels for which the measuring Tools and methodologies have not been agreed upon by the Effective Date (including new Critical Service Levels) and Supplier fails to propose a measuring Tool for such Critical Service Level that is acceptable to Company prior to the date when Service Level Credits apply to such Critical Service Level, such failure shall be deemed a Minimum Service Level Default until Supplier proposes and implements an acceptable measuring Tool. If Supplier fails to measure Service Level Performance for a Critical Service Level so that it is not possible to confirm whether the Critical Service Level has been achieved, then, unless such failure to measure was previously excused in writing by Company, the Service Level Performance for the Service Level shall be deemed to be zero point one percent (0.1%) less than the Minimum Service Level value for that Critical Service Level, and that value will be used in all Earnback calculations.
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KEY MEASUREMENTS. The following Key Measurements are included for the purposes of measuring Amdocs' performance of the Outsourcing Services that AT&T considers important to its business operations. The numerical Minimum Service Levels and Expected Service Levels associated with such Critical Service Levels are set forth in Schedule G - Attachment A. Subject to the other provisions of Schedule G, Amdocs' obligation with respect to Key Measurements specified in this Schedule is to meet or exceed the Services Levels set forth in Schedule G - Attachment A.
