{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "issue-to", "type": "definition", "offset": [134, 142]}, {"key": "account-representative", "type": "definition", "offset": [221, 243]}], "samples": [{"hash": "5cxIZuVX3D4", "uri": "/contracts/5cxIZuVX3D4#issue-resolution", "label": "Client Services Agreement", "score": 34.1693992615, "published": true}, {"hash": "7QmId6VQMq8", "uri": "/contracts/7QmId6VQMq8#issue-resolution", "label": "Client Services Agreement", "score": 33.8970108032, "published": true}, {"hash": "iupCdBuScWA", "uri": "/contracts/iupCdBuScWA#issue-resolution", "label": "Client Services Agreement", "score": 33.2863197327, "published": true}], "size": 18, "snippet": "In the event Client encounters an issue that is not satisfactorily resolved by its ProCare representative, Client should escalate the issue to the appropriate ProCare manager by calling: \u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587. Please ask for your account representative\u2019s manager.", "hash": "16cff0b03e6c8b8a9c7d730eebddc016", "id": 2}, {"snippet_links": [{"key": "resolution-of-issues", "type": "clause", "offset": [4, 24]}, {"key": "with-respect-to", "type": "clause", "offset": [62, 77]}, {"key": "agreement-or", "type": "definition", "offset": [122, 134]}, {"key": "policies-and-procedures", "type": "clause", "offset": [144, 167]}], "samples": [{"hash": "547D2ftJSz1", "uri": "/contracts/547D2ftJSz1#issue-resolution", "label": "Contract for Inpatient Mental Health Services for Youth", "score": 28.9412574768, "published": true}, {"hash": "dUS8d9f8bKP", "uri": "/contracts/dUS8d9f8bKP#issue-resolution", "label": "Agreement for Provision of Inpatient Mental Health Services for Youth", "score": 28.3581981659, "published": true}, {"hash": "fNvd1RkxAQE", "uri": "/contracts/fNvd1RkxAQE#issue-resolution", "label": "Agreement for Provision of Inpatient Mental Health Services for Youth", "score": 27.7458896637, "published": true}], "size": 20, "snippet": "For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the 17 implementation and operation of this Agreement or COUNTY\u2019s policies and procedures regarding 18 services described herein, the following sequential steps shall apply:", "hash": "bbd8dc166aa6e69f7855e6c2bc934377", "id": 1}, {"snippet_links": [{"key": "contractor-agrees", "type": "clause", "offset": [0, 17]}, {"key": "resolution-of-issues", "type": "clause", "offset": [27, 47]}, {"key": "county-and-contractor", "type": "clause", "offset": [56, 77]}, {"key": "with-respect-to", "type": "clause", "offset": [82, 97]}, {"key": "agreement-or", "type": "definition", "offset": [138, 150]}], "samples": [{"hash": "jDwyplVSW6O", "uri": "/contracts/jDwyplVSW6O#issue-resolution", "label": "Agreement for Provision of Services", "score": 27.307050705, "published": true}, {"hash": "jLWuGanFmet", "uri": "/contracts/jLWuGanFmet#issue-resolution", "label": "Agreement for Provision of Services", "score": 26.1554794312, "published": true}], "size": 16, "snippet": "CONTRACTOR agrees that for resolution of issues between COUNTY and CONTRACTOR, 31 with respect to the implementation and operation of the Agreement or COUNTY\u2019s P&P regarding 32 services described herein, the following sequential steps will be followed:", "hash": "b0d7e576278014c4371d74b1c7aaef61", "id": 5}, {"snippet_links": [{"key": "by-the-company", "type": "clause", "offset": [29, 43]}, {"key": "breach-by", "type": "clause", "offset": [56, 65]}, {"key": "related-to", "type": "definition", "offset": [109, 119]}, {"key": "the-restrictive-covenants", "type": "clause", "offset": [140, 165]}, {"key": "article-8", "type": "definition", "offset": [169, 178]}, {"key": "court-of-law", "type": "definition", "offset": [240, 252]}, {"key": "executive-and-the-company", "type": "clause", "offset": [293, 318]}, {"key": "agreement-or", "type": "definition", "offset": [355, 367]}, {"key": "conditions-of-the", "type": "clause", "offset": [394, 411]}, {"key": "termination-of-the-executive", "type": "definition", "offset": [442, 470]}, {"key": "final-and-binding-arbitration", "type": "clause", "offset": [503, 532]}, {"key": "pursuant-to-the-company", "type": "clause", "offset": [533, 556]}, {"key": "dispute-resolution-agreement", "type": "definition", "offset": [599, 627]}, {"key": "rules-and-procedures", "type": "definition", "offset": [655, 675]}, {"key": "are-incorporated-herein-by-reference", "type": "clause", "offset": [676, 712]}, {"key": "in-this-agreement", "type": "definition", "offset": [737, 754]}, {"key": "the-decision-of-the-arbitrator", "type": "clause", "offset": [756, 786]}], "samples": [{"hash": "kvQ0RMgrfSF", "uri": "/contracts/kvQ0RMgrfSF#issue-resolution", "label": "Employment Agreement (Circuit City Stores Inc)", "score": 18.0, "published": true}, {"hash": "hs2hOdKTwhs", "uri": "/contracts/hs2hOdKTwhs#issue-resolution", "label": "Employment Agreement (Circuit City Stores Inc)", "score": 18.0, "published": true}, {"hash": "eyXpkS3CRKk", "uri": "/contracts/eyXpkS3CRKk#issue-resolution", "label": "Employment Agreement (Circuit City Stores Inc)", "score": 18.0, "published": true}], "size": 17, "snippet": "Except for actions initiated by the Company to enjoin a breach by, and/or recover damages from the Executive related to violation of any of the restrictive covenants in Article 8 of this Agreement, which Company may bring in an appropriate court of law or equity, any disagreement between the Executive and the Company concerning anything covered by this Agreement or concerning other terms or conditions of the Executive's employment or the termination of the Executive's employment will be settled by final and binding arbitration pursuant to the Company's Associate Issue Resolution Program. The Dispute Resolution Agreement and the Dispute Resolution Rules and Procedures are incorporated herein by reference as if set forth in full in this Agreement. The decision of the arbitrator will be final and binding on both the Executive and the Company and may be enforced in a court of appropriate jurisdiction.", "hash": "d2092e8e551b63c6c3ec62720dda1efa", "id": 4}, {"snippet_links": [{"key": "based-on", "type": "definition", "offset": [29, 37]}, {"key": "reasonable-efforts", "type": "clause", "offset": [83, 101]}, {"key": "to-customer", "type": "clause", "offset": [113, 124]}, {"key": "customer-input", "type": "definition", "offset": [185, 199]}, {"key": "severity-level", "type": "definition", "offset": [217, 231]}], "samples": [{"hash": "4FLBAweDPCw", "uri": "/contracts/4FLBAweDPCw#issue-resolution", "label": "Telematics System Terms", "score": 34.3076896667, "published": true}, {"hash": "2b4CbjbtxTF", "uri": "/contracts/2b4CbjbtxTF#issue-resolution", "label": "Itrack Terms", "score": 32.7597312927, "published": true}, {"hash": "6YSz53GL7m4", "uri": "/contracts/6YSz53GL7m4#issue-resolution", "label": "Raymond Iwarehouse Real Time Location System Terms", "score": 32.3819732666, "published": true}], "size": 18, "snippet": "(a) S&SC addresses incidents based on the severity of the incident. S&SC shall use reasonable efforts to respond to Customer within the timeframes specified herein. S&SC shall consider Customer input when assigning a severity level to individual incidents.", "hash": "50477d48c3cdcca4260c74d6cd52788c", "id": 3}, {"snippet_links": [{"key": "resolution-of-issues", "type": "clause", "offset": [4, 24]}, {"key": "with-respect-to", "type": "clause", "offset": [62, 77]}, {"key": "operation-of-this-contract", "type": "clause", "offset": [101, 127]}, {"key": "policies-and-procedures", "type": "clause", "offset": [140, 163]}, {"key": "contractor-shall", "type": "clause", "offset": [248, 264]}, {"key": "processes-and-methods", "type": "clause", "offset": [310, 331]}, {"key": "administrative-staff", "type": "definition", "offset": [363, 383]}, {"key": "not-limited", "type": "clause", "offset": [399, 410]}, {"key": "telephone-contact", "type": "clause", "offset": [415, 432]}, {"key": "electronic-mail", "type": "definition", "offset": [434, 449]}, {"key": "written-correspondence", "type": "definition", "offset": [465, 487]}, {"key": "parties-are", "type": "clause", "offset": [679, 690]}, {"key": "unable-to-resolve", "type": "clause", "offset": [691, 708]}, {"key": "the-issue", "type": "clause", "offset": [709, 718]}, {"key": "notice-to-administrator", "type": "clause", "offset": [750, 773]}, {"key": "specific-terms", "type": "definition", "offset": [791, 805]}, {"key": "nature-of", "type": "clause", "offset": [824, 833]}, {"key": "unresolved-matter", "type": "definition", "offset": [838, 855]}, {"key": "related-to", "type": "definition", "offset": [867, 877]}, {"key": "obligations-of", "type": "clause", "offset": [895, 909]}, {"key": "calendar-days", "type": "clause", "offset": [963, 976]}, {"key": "by-mutual-consent", "type": "clause", "offset": [1082, 1099]}, {"key": "period-of-time", "type": "clause", "offset": [1105, 1119]}, {"key": "written-statement", "type": "clause", "offset": [1256, 1273]}, {"key": "the-facts", "type": "clause", "offset": [1285, 1294]}, {"key": "within-thirty", "type": "clause", "offset": [1309, 1322]}, {"key": "days-after", "type": "definition", "offset": [1337, 1347]}, {"key": "director-of", "type": "clause", "offset": [1402, 1413]}, {"key": "behavioral-health-care", "type": "definition", "offset": [1414, 1436]}, {"key": "final-resolution", "type": "clause", "offset": [1441, 1457]}, {"key": "rights-and-remedies", "type": "definition", "offset": [1466, 1485]}, {"key": "in-addition-to", "type": "clause", "offset": [1517, 1531]}, {"key": "provided-by-law", "type": "definition", "offset": [1538, 1553]}, {"key": "either-party", "type": "definition", "offset": [1557, 1569]}, {"key": "mutually-agree", "type": "definition", "offset": [1607, 1621]}, {"key": "in-writing", "type": "clause", "offset": [1623, 1633]}, {"key": "exhibit-a-1", "type": "definition", "offset": [1684, 1695]}, {"key": "the-contract", "type": "clause", "offset": [1699, 1711]}], "samples": [{"hash": "5dQ1KrnWq7W", "uri": "/contracts/5dQ1KrnWq7W#issue-resolution", "label": "Medi Cal Mental Health Managed Care Psychiatric Inpatient Hospital Services", "score": 35.2102012634, "published": true}, {"hash": "hO958ZLDCwL", "uri": "/contracts/hO958ZLDCwL#issue-resolution", "label": "Master Agreement for Medi Cal Mental Health Managed Care Psychiatric Inpatient Hospital Services", "score": 35.1948814392, "published": true}, {"hash": "4yaNZAiIypF", "uri": "/contracts/4yaNZAiIypF#issue-resolution", "label": "Master Agreement for Medi Cal Mental Health Managed Care Psychiatric Inpatient Hospital Services", "score": 35.1948814392, "published": true}], "size": 12, "snippet": "For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the implementation and operation of this Contract or COUNTY\u2019s policies and procedures regarding services described herein, the following sequential steps shall apply:\nA. CONTRACTOR shall routinely utilize all informal communication processes and methods with ADMINISTRATOR program and administrative staff including, but not limited to, telephone contact, electronic mail (e-mail), FAX, written correspondence and meetings, to resolve any issues or problems regarding the implementation and operation of this Contract or COUNTY\u2019s policies and procedures regarding services described herein.\nB. If the parties are unable to resolve the issue, CONTRACTOR shall give written notice to ADMINISTRATOR setting forth in specific terms the existence and nature of any unresolved matter or concern related to the purposes and obligations of this Contract. ADMINISTRATOR shall have fifteen (15) calendar days following such notice to obtain resolution of any issue(s) identified in this manner, provided, however, by mutual consent this period of time may be extended to thirty (30) calendar days.\nC. If the parties are unable to obtain resolution of the issue, they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar days after the written notice described above to ADMINISTRATOR\u2019s Director of Behavioral Health Care for final resolution.\nD. The rights and remedies provided by this paragraph are in addition to those provided by law to either party.\nE. CONTRACTOR AND ADMINISTRATOR may mutually agree, in writing, to modify the Issue Resolution Paragraph of this Exhibit A-1 to the Contract.", "hash": "91b51921b388c96f294020360d03256e", "id": 9}, {"snippet_links": [{"key": "resolution-of-issues", "type": "clause", "offset": [32, 52]}, {"key": "county-and-contractor", "type": "clause", "offset": [61, 82]}, {"key": "with-respect-to", "type": "clause", "offset": [86, 101]}, {"key": "operation-of-the-contract", "type": "clause", "offset": [125, 150]}, {"key": "contractor-shall", "type": "clause", "offset": [260, 276]}, {"key": "processes-and-methods", "type": "clause", "offset": [313, 334]}, {"key": "not-limited", "type": "clause", "offset": [371, 382]}, {"key": "parties-are", "type": "clause", "offset": [650, 661]}, {"key": "unable-to-resolve", "type": "clause", "offset": [662, 679]}, {"key": "the-issue", "type": "clause", "offset": [680, 689]}, {"key": "notice-to-administrator", "type": "clause", "offset": [724, 747]}, {"key": "specific-terms", "type": "definition", "offset": [766, 780]}, {"key": "unresolved-matter", "type": "definition", "offset": [817, 834]}, {"key": "related-to", "type": "definition", "offset": [846, 856]}, {"key": "obligations-of-the", "type": "clause", "offset": [874, 892]}, {"key": "calendar-days", "type": "clause", "offset": [948, 961]}, {"key": "by-mutual-consent", "type": "clause", "offset": [1074, 1091]}, {"key": "period-of", "type": "clause", "offset": [1097, 1106]}, {"key": "written-statement", "type": "clause", "offset": [1286, 1303]}, {"key": "the-facts", "type": "clause", "offset": [1315, 1324]}, {"key": "within-thirty", "type": "clause", "offset": [1339, 1352]}, {"key": "days-after", "type": "definition", "offset": [1370, 1380]}, {"key": "director-of", "type": "clause", "offset": [1428, 1439]}, {"key": "behavioral-health", "type": "definition", "offset": [1440, 1457]}, {"key": "final-resolution", "type": "clause", "offset": [1479, 1495]}, {"key": "rights-and-remedies", "type": "definition", "offset": [1507, 1526]}, {"key": "in-addition-to", "type": "clause", "offset": [1558, 1572]}, {"key": "provided-by-law", "type": "definition", "offset": [1579, 1594]}, {"key": "either-party", "type": "definition", "offset": [1601, 1613]}, {"key": "mutually-agree", "type": "definition", "offset": [1654, 1668]}, {"key": "in-writing", "type": "clause", "offset": [1670, 1680]}, {"key": "exhibit-a-to", "type": "definition", "offset": [1733, 1745]}], "samples": [{"hash": "jKIXgJn1lPl", "uri": "/contracts/jKIXgJn1lPl#issue-resolution", "label": "Contract for Provision of Services", "score": 31.9193954468, "published": true}, {"hash": "ei40Jd5ud7C", "uri": "/contracts/ei40Jd5ud7C#issue-resolution", "label": "Contract for Provision of Services", "score": 31.8815021515, "published": true}], "size": 16, "snippet": "2 A. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 agrees that for resolution of issues between COUNTY and CONTRACTOR, 3 with respect to the implementation and operation of the Contract or COUNTY\u2019s P&P regarding services 4 described herein, the following sequential steps will be followed:\n5 1. CONTRACTOR shall routinely utilize all communication processes and methods with 6 ADMINISTRATOR including, but not limited to, telephone, email, and fax communication, written 7 correspondence and meetings, to resolve any issues or problems regarding the implementation and 8 operation of the Contract or COUNTY\u2019s P&P regarding services described herein.\n9 2. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 agrees that if the parties are unable to resolve the issue, CONTRACTOR 10 shall give written notice to ADMINISTRATOR setting forth, in specific terms, the existence and nature 11 of any unresolved matter or concern related to the purposes and obligations of the Contract. 12 ADMINISTRATOR shall be given fifteen (15) calendar days following such notice to obtain resolution 13 of any issue(s) identified in this manner. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 agrees that by mutual consent this period of 14 time may be extended to thirty (30) calendar days.\n15 3. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 agrees that if the parties are still unable to obtain resolution of the issue, 16 they shall submit a joint written Statement describing the facts of the issue, within thirty (30) calendar 17 days after the written notice described above to COUNTY\u2019s Director of Behavioral Health, or designee, 18 for final resolution.\n19 B. The rights and remedies provided by this Paragraph are in addition to those provided by law to 20 either party.\n21 C. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing to modify the Issue 22 Resolution Paragraph of this Exhibit A to the Contract. 23", "hash": "1dc9218351666d9a9a668724e6bc80fd", "id": 6}, {"snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "issue-to", "type": "definition", "offset": [134, 142]}], "samples": [{"hash": "jjOpvUwBI7F", "uri": "/contracts/jjOpvUwBI7F#issue-resolution", "label": "Client Services Agreement", "score": 33.3814926147, "published": true}, {"hash": "9SXnEWK3Xbk", "uri": "/contracts/9SXnEWK3Xbk#issue-resolution", "label": "Client Services Agreement", "score": 32.6969604492, "published": true}, {"hash": "1i7juvHZeim", "uri": "/contracts/1i7juvHZeim#issue-resolution", "label": "Client Services Agreement", "score": 32.6211395264, "published": true}], "size": 12, "snippet": "In the event Client encounters an issue that is not satisfactorily resolved by its Sunbelt representative, Client should escalate the issue to the appropriate Sunbelt manager by calling \u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587 or emailing \u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587.", "hash": "81b76e9cfd8f5bd44fe7c9d38f667769", "id": 8}, {"snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "issue-to", "type": "definition", "offset": [134, 142]}, {"key": "account-representative", "type": "definition", "offset": [220, 242]}], "samples": [{"hash": "6fNAtSounYI", "uri": "/contracts/6fNAtSounYI#issue-resolution", "label": "Client Services Agreement", "score": 32.3822097778, "published": true}, {"hash": "d5OwdEg8OEs", "uri": "/contracts/d5OwdEg8OEs#issue-resolution", "label": "Client Services Agreement", "score": 32.097442627, "published": true}, {"hash": "czuiXw7tjmW", "uri": "/contracts/czuiXw7tjmW#issue-resolution", "label": "Client Services Agreement", "score": 32.065536499, "published": true}], "size": 14, "snippet": "In the event Client encounters an issue that is not satisfactorily resolved by its Soliant representative, Client should escalate the issue to the appropriate Soliant manager by calling \u2587\u2587\u2587-\u2587\u2587\u2587-\u2587\u2587\u2587\u2587. Please ask for your account representative\u2019s manager.", "hash": "d4755e226f6ae8a4db339e51d40766e8", "id": 7}, {"snippet_links": [{"key": "recipient-entity", "type": "definition", "offset": [9, 25]}, {"key": "interpretation-of-provisions", "type": "clause", "offset": [122, 150]}, {"key": "technical-matters", "type": "clause", "offset": [166, 183]}, {"key": "proposed-modifications", "type": "definition", "offset": [195, 217]}, {"key": "agree-to", "type": "clause", "offset": [232, 240]}, {"key": "in-good-faith", "type": "definition", "offset": [292, 305]}, {"key": "appendix-b", "type": "clause", "offset": [346, 356]}, {"key": "points-of-contacts", "type": "clause", "offset": [361, 379]}], "samples": [{"hash": "hnXyoJMQVi1", "uri": "/contracts/hnXyoJMQVi1#issue-resolution", "label": "Information Sharing Access Agreement", "score": 31.8143310547, "published": true}, {"hash": "C1A6RLwgyO", "uri": "/contracts/C1A6RLwgyO#issue-resolution", "label": "Information Sharing Access Agreement", "score": 31.7681369781, "published": true}, {"hash": "51mq4xkbOGU", "uri": "/contracts/51mq4xkbOGU#issue-resolution", "label": "Information Sharing Access Agreement (Isaa)", "score": 31.4906082153, "published": true}], "size": 8, "snippet": "FEMA and Recipient Entity understand that during the course of this ISAA, they may have to resolve issues such as: scope, interpretation of provisions, unanticipated technical matters, and other proposed modifications. Both Parties agree to appoint their respective points of contact to work in good faith towards resolution of such issues. [See Appendix B for points of contacts.]", "hash": "09dad0628c0262cbc8dca9f1d4f2353c", "id": 10}], "next_curs": "ClkSU2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjULEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihlpc3N1ZS1yZXNvbHV0aW9uIzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"parents": [["dispute-resolution-and-notice", "Dispute Resolution and Notice"], ["general-provisions", "General Provisions"], ["country-specific-terms", "Country Specific Terms"], ["canada", "Canada"], ["english-language", "English Language"]], "children": [["reviews-and-facilitations", "Reviews and Facilitations"], ["escalation", "Escalation"], ["informal-resolution", "Informal Resolution"], ["principles-to-be-applied", "Principles to be Applied"], ["funder-resolution", "Funder Resolution"]], "title": "Issue Resolution", "size": 637, "id": "issue-resolution", "related": [["error-resolution", "Error Resolution", "Error Resolution"], ["problem-resolution", "Problem Resolution", "Problem Resolution"], ["disputes-resolution", "Disputes Resolution", "Disputes Resolution"], ["dns-resolution-rtt", "DNS resolution RTT", "DNS resolution RTT"], ["formal-resolution", "Formal Resolution", "Formal Resolution"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00"}, "json": true, "cursor": ""}}