{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "as-a-service", "type": "definition", "offset": [0, 12]}, {"key": "the-reinsurer", "type": "clause", "offset": [14, 27]}, {"key": "company-in", "type": "clause", "offset": [51, 61]}, {"key": "jumbo-limit", "type": "definition", "offset": [111, 122]}, {"key": "prior-to", "type": "definition", "offset": [123, 131]}, {"key": "policy-issue", "type": "clause", "offset": [132, 144]}, {"key": "based-on", "type": "clause", "offset": [145, 153]}, {"key": "at-the-time", "type": "clause", "offset": [204, 215]}, {"key": "for-informational-purposes-only", "type": "clause", "offset": [296, 327]}, {"key": "no-assurances", "type": "clause", "offset": [385, 398]}, {"key": "compliance-with-the", "type": "clause", "offset": [409, 428]}, {"key": "failure-by-the", "type": "clause", "offset": [442, 456]}, {"key": "respond-to", "type": "definition", "offset": [470, 480]}, {"key": "information-provided-by", "type": "clause", "offset": [599, 622]}, {"key": "company-will", "type": "clause", "offset": [657, 669]}, {"key": "notify-the", "type": "clause", "offset": [691, 701]}, {"key": "policy-application", "type": "definition", "offset": [728, 746]}, {"key": "the-total", "type": "clause", "offset": [753, 762]}, {"key": "in-force", "type": "definition", "offset": [763, 771]}, {"key": "applied-for", "type": "definition", "offset": [776, 787]}, {"key": "for-automatic-reinsurance", "type": "clause", "offset": [961, 986]}, {"key": "the-agreements", "type": "clause", "offset": [1001, 1015]}, {"key": "to-provide", "type": "definition", "offset": [1058, 1068]}, {"key": "applicable-to", "type": "clause", "offset": [1126, 1139]}, {"key": "plans-reinsured", "type": "clause", "offset": [1144, 1159]}, {"key": "for-clarity", "type": "clause", "offset": [1182, 1193]}, {"key": "to-be-eligible-for", "type": "clause", "offset": [1195, 1213]}, {"key": "ultimate-amount", "type": "clause", "offset": [1247, 1262]}, {"key": "company-and-its-affiliates", "type": "clause", "offset": [1326, 1352]}, {"key": "joint-life-coverage", "type": "definition", "offset": [1385, 1404]}, {"key": "policy-death-benefit", "type": "clause", "offset": [1570, 1590]}, {"key": "the-risk", "type": "definition", "offset": [2084, 2092]}, {"key": "a-policy", "type": "clause", "offset": [2205, 2213]}, {"key": "operation-of", "type": "clause", "offset": [2275, 2287]}, {"key": "policy-form", "type": "definition", "offset": [2319, 2330]}, {"key": "contractual-increases", "type": "clause", "offset": [2346, 2367]}, {"key": "additional-benefits", "type": "definition", "offset": [2402, 2421]}], "size": 4, "snippet": "As a service, the Reinsurer will assist the Ceding Company in identifying applicants who are possibly over the Jumbo Limit prior to policy issue based on information that is in the Reinsurer\u2019s possession at the time of pre-issue notification. The Ceding Company acknowledges that this service is for informational purposes only and, that by rendering this service, the Reinsurer makes no assurances regarding compliance with the Jumbo Limit. Failure by the Reinsurer to respond to such inquiries does not imply compliance with the Jumbo Limit. It is the Ceding Company\u2019s sole decision as to how the information provided by the Reinsurer is used. The Ceding Company will make every effort to notify the Reinsurer on each pending policy application where the total in force and applied for amount in all companies is less than the Jumbo Limit but greater than [*]. Should the Ceding Company fail to notify the Reinsurer pre-issue, the policy will remain eligible for Automatic reinsurance as defined in the Agreements. The above tables should not be construed to provide coverage or limits outside of the age ranges and ratings applicable to the plans reinsured under the Agreements. For clarity, to be eligible for Automatic reinsurance, the total Ultimate Amount in force and currently applied for on the life with the Ceding Company and its affiliates, which includes both single and joint life coverage and any external coverage to be replaced, does not exceed the Automatic Binding Limit shown above. Additionally, to be eligible for Automatic reinsurance, the total Policy Death Benefit in force and currently applied for on the life with all companies, which includes both single and joint life coverage and any coverage to be replaced, plus the Ultimate Amount in force and currently applied for with the Ceding Company and its affiliates, which also includes both single and joint life coverage and any external coverage to be replaced, may not exceed the Jumbo Limit shown above. If either the Automatic Binding Limit or Jumbo Limit is exceeded, the Ceding Company may submit the risk to the Reinsurer for Facultative review. The Ultimate Amount is the projected maximum Policy Death Benefit that a policy could achieve based on reasonable assumptions made about the operation of certain characteristics of the policy form, including any contractual increases, as well as applicable riders and additional benefits.", "samples": [{"hash": "32XSBu67Xit", "uri": "/contracts/32XSBu67Xit#issue-notification", "label": "Reinsurance Agreement (Ameritas Variable Separate Account V)", "score": 31.3148528405, "published": true}], "hash": "74fae664ab9d0856d43db4503bd308d3", "id": 1}, {"snippet_links": [{"key": "the-customer-will", "type": "clause", "offset": [42, 59]}, {"key": "help-desk", "type": "definition", "offset": [128, 137]}, {"key": "support-contract", "type": "definition", "offset": [226, 242]}, {"key": "all-issues", "type": "definition", "offset": [265, 275]}], "size": 3, "snippet": "Outside of curriculum support visit times the customer will log any issues requiring immediate attention with the One Education help desk and not directly with a curriculum support engineer. Where a customer has a remote only support contract the customer will log all issues with the One Education help desk", "samples": [{"hash": "lQ67ipwNaco", "uri": "/contracts/lQ67ipwNaco#issue-notification", "label": "Ict Terms and Conditions", "score": 36.0917936233, "published": true}, {"hash": "fiD0A9E1CbR", "uri": "/contracts/fiD0A9E1CbR#issue-notification", "label": "Ict Terms and Conditions", "score": 35.2591240955, "published": true}, {"hash": "7kG5wPayGvV", "uri": "/contracts/7kG5wPayGvV#issue-notification", "label": "Ict Terms and Conditions", "score": 28.3744682609, "published": true}], "hash": "c658cface60f79e5a86cc551c7df13bd", "id": 2}, {"snippet_links": [{"key": "the-customer-will", "type": "clause", "offset": [0, 17]}, {"key": "a-list", "type": "definition", "offset": [27, 33]}, {"key": "current-issues", "type": "definition", "offset": [37, 51]}, {"key": "members-of", "type": "clause", "offset": [152, 162]}, {"key": "with-the-exception-of", "type": "clause", "offset": [183, 204]}, {"key": "service-representative", "type": "definition", "offset": [207, 229]}], "size": 3, "snippet": "The customer will maintain a list of current issues/requests either through logging them as calls with the One Education helpdesk and not directly with members of One Education staff with the exception of a Service Representative", "samples": [{"hash": "lQ67ipwNaco", "uri": "/contracts/lQ67ipwNaco#issue-notification", "label": "Ict Terms and Conditions", "score": 36.0917936233, "published": true}, {"hash": "fiD0A9E1CbR", "uri": "/contracts/fiD0A9E1CbR#issue-notification", "label": "Ict Terms and Conditions", "score": 35.2591240955, "published": true}, {"hash": "7kG5wPayGvV", "uri": "/contracts/7kG5wPayGvV#issue-notification", "label": "Ict Terms and Conditions", "score": 28.3744682609, "published": true}], "hash": "ef55c28fc1a4b411e4d0b83eda5c2a67", "id": 3}, {"snippet_links": [{"key": "multiple-failures", "type": "clause", "offset": [26, 43]}, {"key": "plan-of-action", 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950]}, {"key": "of-absence", "type": "clause", "offset": [980, 990]}, {"key": "as-soon-as-possible", "type": "definition", "offset": [1009, 1028]}, {"key": "day-of", "type": "clause", "offset": [1036, 1042]}, {"key": "in-the-case", "type": "clause", "offset": [1052, 1063]}, {"key": "will-work", "type": "clause", "offset": [1108, 1117]}, {"key": "course-of-action", "type": "definition", "offset": [1160, 1176]}, {"key": "alternative-dates", "type": "definition", "offset": [1239, 1256]}, {"key": "system-development-and-maintenance", "type": "clause", "offset": [1258, 1292]}, {"key": "contract-holder", "type": "clause", "offset": [1364, 1379]}, {"key": "in-writing", "type": "clause", "offset": [1380, 1390]}, {"key": "access-to-other", "type": "clause", "offset": [1495, 1510]}, {"key": "it-services", "type": "clause", "offset": [1525, 1536]}, {"key": "provide-the", "type": "clause", "offset": [1557, 1568]}, {"key": "by-telephone", "type": "definition", "offset": [1643, 1655]}, {"key": "working-hours", "type": "definition", "offset": [1689, 1702]}, {"key": "service-representative", "type": "definition", "offset": [1759, 1781]}, {"key": "to-ensure", "type": "clause", "offset": [1782, 1791]}, {"key": "action-plan", "type": "definition", "offset": [1853, 1864]}, {"key": "outstanding-issues", "type": "definition", "offset": [1872, 1890]}, {"key": "service-delivery-manager", "type": "clause", "offset": [1896, 1920]}, {"key": "future-requirements", "type": "clause", "offset": [1950, 1969]}, {"key": "provide-access", "type": "clause", "offset": [2035, 2049]}, {"key": "expenses-incurred", "type": "clause", "offset": [2244, 2261]}, {"key": "in-connection-with", "type": "clause", "offset": [2262, 2280]}, {"key": "the-provision-of-the-services", "type": "clause", "offset": [2281, 2310]}, {"key": "assist-the", "type": "clause", "offset": [2361, 2371]}, {"key": "related-issues", "type": "clause", "offset": [2401, 2415]}, {"key": "in-the-contract", "type": "clause", "offset": [2416, 2431]}, {"key": "covered-by", "type": "definition", "offset": [2477, 2487]}, {"key": "the-standard", "type": "clause", "offset": [2488, 2500]}, {"key": "sla-agreement", "type": "definition", "offset": [2501, 2514]}, {"key": "right-to-make", "type": "clause", "offset": [2543, 2556]}, {"key": "additional-charges", "type": "definition", "offset": [2557, 2575]}, {"key": "relating-to", "type": "definition", "offset": [2576, 2587]}, {"key": "the-work", "type": "definition", "offset": [2588, 2596]}, {"key": "require-the", "type": "clause", "offset": [2608, 2619]}, {"key": "to-provide", "type": "definition", "offset": [2636, 2646]}, {"key": "po-number", "type": "definition", "offset": [2649, 2658]}, {"key": "prior-to-the", "type": "clause", "offset": [2659, 2671]}, {"key": "in-advance", "type": "clause", "offset": [2764, 2774]}, {"key": "the-curriculum", "type": "clause", "offset": [2813, 2827]}, {"key": "site-for", "type": "clause", "offset": [2867, 2875]}, {"key": "emergency-sickness", "type": "definition", "offset": [2938, 2956]}, {"key": "the-school-will", "type": "clause", "offset": [2969, 2984]}, {"key": "by-phone", "type": "clause", "offset": [2997, 3005]}, {"key": "a-member-of", "type": "clause", "offset": [3065, 3076]}, {"key": "inappropriate-material", "type": "definition", "offset": [3108, 3130]}, {"key": "child-pornography", "type": "clause", "offset": [3139, 3156]}, {"key": "the-member", "type": "clause", "offset": [3263, 3273]}, {"key": "as-directed", "type": "definition", "offset": [3364, 3375]}, {"key": "internal-policies", "type": "definition", "offset": [3401, 3418]}, {"key": "be-responsible", "type": "clause", "offset": [3461, 3475]}, {"key": "in-relation-to", "type": "clause", "offset": [3577, 3591]}], "size": 2, "snippet": "Where backups suffer from multiple failures, One Education will contact the customer and agree a suitable plan of action vii. Storage space The customer accepts that the backup SLA does not provide unlimited data storage. The backup agreement will detail the current data quota you have signed up for and/or the number of backup licenses. The customer accepts that should the backup exceed the storage quota some data will not be included in backups. One Education will make reasonable endeavours to warn the customer when the quota reaches over 95%. One Education cannot be held responsible for any data loss where the customers\u2019 backup needs exceed the available quota. Issues and events affecting the delivery of a Curriculum Support visit: One Education will notify you as soon as it is made aware of issues which may affect the delivery of your Curriculum Support visit such as but not limited to unforeseen staff absence or emergency situations. We will advise the customer of absence of any specialist as soon as possible on the day of absence. In the case of a known long-term absence, One Education will work with the customer to decide upon the best course of action, which may include the supply of an alternative specialist or alternative dates. System development and maintenance: Where they are identified, One Education will endeavour to notify the contract holder in writing of potential issues with their School\u2019s Curriculum or Schools Admin Networks along with recommendations Access to other One Education IT services: One Education will provide the contract holder with the means to access One Education IT services either by telephone or email inside of One Education working hours. One Education will provide a regular termly visit by a Service Representative to ensure that we are meeting the customers\u2019 expectations and agree an action plan on any outstanding issues. The Service Delivery Manager will also discuss any new or future requirements and if requested provide you with quotations. One Education will provide access to additional One Education resource such as infrastructure specialists and solution specialist where One Education deems it appropriate Out of SLA work: The SLA is exclusive of One Education\u2019s expenses incurred in connection with the provision of the services; One Education will make reasonable endeavours to assist the contract holder with all ICT related issues in the contract holder\u2019s institution. Where this work is not covered by the standard SLA agreement, One Education reserves the right to make additional charges relating to the work which will require the contract holder to provide a PO number prior to the work taking place Curriculum Support Engineer changes: One Education will notify the school in advance, in writing of any planned changes to the Curriculum Support Engineer who will be attending site for any affected Curriculum Support Visits. This does not include emergency sickness cover where the school will be notified by phone. Data suitability: Where during the course of their duties a member of One Education staff encounters inappropriate material such as child pornography, life threatening material or material of a terrorist nature on systems belonging to the contract holder, the member of One Education staff will notify One Education of their discovery and will then proceed as directed by One Education and its internal policies. The Curriculum Support Engineer will not be responsible for informing the school of their discovery; One Education will proceed as per its internal policies in relation to informing the school.", "samples": [{"hash": "lQ67ipwNaco", "uri": "/contracts/lQ67ipwNaco#issue-notification", "label": "Ict Terms and Conditions", "score": 36.0917936233, "published": true}, {"hash": "fiD0A9E1CbR", "uri": "/contracts/fiD0A9E1CbR#issue-notification", "label": "Ict Terms and Conditions", "score": 35.2591240955, "published": true}], "hash": "4d75ac9af55034c750b12711a2ba2a15", "id": 4}, {"snippet_links": [{"key": "as-a-service", "type": "definition", "offset": [0, 12]}, {"key": "the-reinsurer", "type": "clause", "offset": [14, 27]}, {"key": "prior-to", "type": "definition", "offset": [33, 41]}, {"key": "policy-issue", "type": "clause", "offset": [42, 54]}, {"key": "based-on", "type": "clause", "offset": [55, 63]}, {"key": "at-the-time", "type": "clause", "offset": [114, 125]}, {"key": "the-ceding-company", "type": "clause", "offset": [153, 171]}, {"key": "company-will", "type": "clause", "offset": [203, 215]}], "size": 1, "snippet": "As a service, the Reinsurer will prior to policy issue based on information that is in the Reinsurer\u2019s possession at the time of pre-issue notification. The Ceding Company acknowledges that . The Ceding Company will .", "samples": [{"hash": "3dZWx277Wm0", "uri": "/contracts/3dZWx277Wm0#issue-notification", "label": "Automatic Yrt Agreement (Massachusetts Mutual Variable Life Separate Account I)", "score": 21.3134839151, "published": true}], "hash": "10d8b5395d83930852c456003bafd3c9", "id": 5}, {"snippet_links": [{"key": "as-a-service", "type": "definition", "offset": [0, 12]}, {"key": "the-reinsurer", "type": "clause", "offset": [14, 27]}, {"key": "company-in", "type": "clause", "offset": [51, 61]}, {"key": "jumbo-limit", "type": "definition", "offset": [111, 122]}, {"key": "prior-to", "type": "definition", "offset": [123, 131]}, {"key": "policy-issue", "type": "clause", "offset": [132, 144]}, {"key": "based-on", "type": "clause", "offset": [145, 153]}, {"key": "at-the-time", "type": "clause", "offset": [204, 215]}, {"key": "for-informational-purposes-only", "type": "clause", "offset": [296, 327]}, {"key": "no-assurances", "type": "clause", "offset": [385, 398]}, {"key": "compliance-with-the", "type": "clause", "offset": [409, 428]}, {"key": "the-information", "type": "clause", "offset": [493, 508]}, {"key": "company-will", "type": "clause", "offset": [529, 541]}, {"key": "notify-the", "type": "clause", "offset": [563, 573]}, {"key": "policy-application", "type": "definition", "offset": [600, 618]}, {"key": "the-total", "type": "clause", "offset": [625, 634]}, {"key": "applied-for", "type": "definition", "offset": [647, 658]}, {"key": "the-policy", "type": "clause", "offset": [808, 818]}, {"key": "for-automatic-reinsurance", "type": "clause", "offset": [840, 865]}, {"key": "article-2", "type": "clause", "offset": [880, 889]}], "size": 1, "snippet": "As a service, the Reinsurer will assist the Ceding Company in identifying applicants who are possibly over the Jumbo Limit prior to policy issue based on information that is in the Reinsurer\u2019s possession at the time of pre-issue notification. The Ceding Company acknowledges that this service is for informational purposes only, and that by rendering this service, the Reinsurer makes no assurances regarding compliance with the Jumbo Limit. It is the Ceding Company\u2019s sole decision as to how the information is used. The Ceding Company will make every effort to notify the Reinsurer on each pending policy application where the total inforce and applied for amount in all companies is less than the Jumbo Limit but greater than $50 million. Should the Ceding Company fail to notify the Reinsurer pre-issue, the policy will remain eligible for Automatic reinsurance as defined in Article 2.", "samples": [{"hash": "d4VSSsqjEWm", "uri": "/contracts/d4VSSsqjEWm#issue-notification", "label": "Reinsurance Agreement (Penn Mutual Variable Life Account I)", "score": 28.2840520192, "published": true}], "hash": "72cddf2bb42f98e829109ab885b7b768", "id": 6}, {"snippet_links": [{"key": "as-a-service", "type": "definition", "offset": [0, 12]}, {"key": "the-reinsurer", "type": "clause", "offset": [14, 27]}], "size": 1, "snippet": "As a service, the Reinsurer will .", "samples": [{"hash": "986aYOby0x4", "uri": "/contracts/986aYOby0x4#issue-notification", "label": "Selected Reinsurance Agreements (Massachusetts Mutual Variable Life Separate Account I)", "score": 23.3203285421, "published": true}], "hash": "400435e3c7f5778cb970a5fb7ed60336", "id": 7}, {"snippet_links": [{"key": "support-lines", "type": "clause", "offset": [40, 53]}, {"key": "email-address", "type": "definition", "offset": [69, 82]}, {"key": "supported-software", "type": "definition", "offset": [136, 154]}, {"key": "toll-free", "type": "definition", "offset": [210, 219]}], "size": 1, "snippet": "Customer should use one of the Customer Support Lines (\u201cCSL\u201d) or the email address below to report an issue it is experiencing with the Supported Software to Mentis: Telephone (main): (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 Telephone (toll free): (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 Fax: (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587 Email: \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587", "samples": [{"hash": "9BjEYgrjHa8", "uri": "/contracts/9BjEYgrjHa8#issue-notification", "label": "Software License Agreement", "score": 25.4820931947, "published": true}], "hash": "1d798c9186377a49bffeba87a867acfa", "id": 8}, {"snippet_links": [{"key": "level-3", "type": "definition", "offset": [0, 7]}, {"key": "customer-service", "type": "definition", "offset": [49, 65]}, {"key": "customer-portal", "type": "clause", "offset": [86, 101]}, {"key": "by-telephone", "type": "definition", "offset": [119, 131]}, {"key": "urgent-situations", "type": "clause", "offset": [135, 152]}], "size": 1, "snippet": "Level 3 requests shall be transmitted to Harmony Customer Service through the Harmony Customer Portal and additionally by telephone in urgent situations.", "samples": [{"hash": "j3QHgdzsyfq", "uri": "/contracts/j3QHgdzsyfq#issue-notification", "label": "Licensing Agreement", "score": 22.6112251882, "published": true}], "hash": "0ca8098aaf2128b768d55a4a07ef434e", "id": 9}, {"snippet_links": [{"key": "multiple-failures", "type": "clause", "offset": [26, 43]}, {"key": "the-customer", "type": "definition", "offset": [72, 84]}, {"key": "plan-of-action", "type": "definition", "offset": [106, 120]}], "size": 1, "snippet": "Where backups suffer from multiple failures, One Education will contact the customer and agree a suitable plan of action", "samples": [{"hash": "7kG5wPayGvV", "uri": "/contracts/7kG5wPayGvV#issue-notification", "label": "Ict Terms and Conditions", "score": 28.3744682609, "published": true}], "hash": "9d0107ef3e70aec17c96bb5bc97c6a74", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihtpc3N1ZS1ub3RpZmljYXRpb24jMDAwMDAwMGEMogECZW4YACAA", "clause": {"size": 11, "title": "Issue Notification", "children": [["notice-of-termination", "Notice of termination"], ["early-termination-charge-and-downgrade-charge", "Early Termination Charge and Downgrade Charge"], ["duration-of-contract-and-minimum-contract-period", "Duration of Contract and Minimum Contract Period"]], "parents": [["criticality-of-\u2587\u2587\u2587\u2587-applications", "Criticality of \u2587\u2587\u2587\u2587 Applications"], ["user-management", "User Management"], ["severity-codes-response-resolution-requirements", "Severity Codes, Response & Resolution Requirements"], ["intellectual-property-ownership", "Intellectual Property Ownership"], ["general", "General"]], "id": "issue-notification", "related": [["reporting-notification", "Reporting Notification", "Reporting Notification"], ["written-notification", "Written Notification", "Written Notification"], ["union-notification", "Union Notification", "Union Notification"], ["employee-notification", "Employee Notification", "Employee Notification"], ["antitrust-notification", "Antitrust Notification", "Antitrust Notification"]], "related_snippets": [], "updated": "2025-07-07T12:37:53+00:00", "also_ask": [], "drafting_tip": null, "explanation": "The Issue Notification clause requires one party to formally inform the other party when a problem, dispute, or breach arises under the agreement. Typically, this clause outlines the method, timing, and content required for such notifications, such as providing written notice within a specified number of days after discovering the issue. Its core function is to ensure that both parties are promptly made aware of any issues, enabling timely resolution and helping to prevent misunderstandings or escalation of disputes."}, "json": true, "cursor": ""}}