ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES Sample Clauses

ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES. 3.2.2.2 • Provide [**] [**] [**]
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ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES. 3.1 FIRST LEVEL - CUSTOMER CARE AND BILLING HELP DESK 3.1.1 - PLANNING AND DEPLOYMENT OF FIRST LEVEL HELP DESK SUPPORT 3.1.1.1 - Define [**] [**] [**] [**] 3.1.1.2 - Supply [**] [**] 3.1.1.3 - Provide [**] [**] 3.1.1.4 - Implement/maintain [**] [**] [**] [**] 3.1.1.5 - Establish [**] [**] [**] 3.1.1.6 - Develop [**] [**] [**] 3.1.1.7 - Partner to ensure seamless [**] [**] [**] [**] 3.1.2 - FIRST LEVEL HELP DESK SUPPORT OPERATIONS 3.1.2.1 - Route [**] [**] 3.1.2.2 - Provide [**] [**] [**] 3.1.2.3 - Provide operational [**] [**] [**] 3.1.2.4 - Maintain [**] [**] 3.1.2.5 - PERFORM [**] O = Owns P = Participates V = Has Visibility BLANK = No Involvement Sprint ON-GOING ROLES AND RESPONSIBILITIES Proprietary and Confidential
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ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES. 3.2.2.1 - Route issues [**] [**] [**] 3.2.2.2 - Provide [**] [**] [**] 3.2.2.3 - Maintain [**] [**] [**] 3.2.2.4 - PERFORM PRODUCTION DEFECT TRACKING AND PRIORITIZATION 3.2.2.4.1 - Track and classify [**] [**] [**] 3.2.2.4.2 - Track and classify [**] [**] [**] 3.2.2.4.3 - Track and classify [**] [**] [**] 3.2.2.4.4 - Track and classify [**] [**] [**] 3.2.2.4.5 - Track and classify [**] [**] [**] 3.2.2.5 - Establish [**] [**] [**] 3.2.2.6 - Maintain [**] [**] [**] 3.2.2.7 - Maintain a [**] [**] [**] 3.2.2.8 - Escalate [**] [**] [**] 3.2.2.9 - Perform [**] [**] [**] 3.2.2.10 - Provide [**] [**] [**] 3.2.2.11 - Report [**] [**] [**] O = Owns P = Participates V = Has Visibility BLANK = No Involvement Sprint ON-GOING ROLES AND RESPONSIBILITIES Proprietary and Confidential
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ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES. 3.2.2.12 - Provide [**] [**] [**] 3.2.2.13 - Provide [**] [**] [**] 3.2.2.14 - Provide [**] [**] [**] 3.2.2.15 - Monitor [**] [**] [**] 3.3
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ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES. 3.3.4.5 - Provide [**] [**] [**] 3.3.4.6 - Provide [**] [**] [**] 3.3.5 - [**] [**] 3.3.5.1 - Monitor [**] [**] 3.3.5.2 - Investigate [**] [**] 3.3.5.3 - Resolve [**] [**] O = Owns P = Participates V = Has Visibility BLANK = No Involvement Sprint ON-GOING ROLES AND RESPONSIBILITIES Proprietary and Confidential ON-GOING ROLES AND RESPONSIBILITIES
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ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES. 3.1 First Level – Customer Care and Billing Help Desk 3.1.1 • Planning and Deployment of First Level Help Desk Support 3.1.1.1 • Define [**] [**] [**] [**]
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ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES. 3.3 Issue Resolution
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Related to ISSUE MANAGEMENT AND SOFTWARE MAINTENANCE SPRINT AMDOCS NOTES

  • Software Maintenance The Vendor represents and warrants that the Software delivered to the escrow agent pursuant to subsection 11.7 for redelivery to the Owner pursuant to the Escrow Agreement will be in a form suitable for reproduction by the Owner and will include the full Source Code language statement of the Software as used by the Vendor sufficient to allow maintenance and modification.

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Information Systems Acquisition Development and Maintenance a. Client Data – Client Data will only be used by State Street for the purposes specified in this Agreement.

  • Maintenance and Support Services Distributor shall provide Maintenance and Support Services to all of its Customers of Licensed Software as set forth in Sections 3.4(a) and 3.4(b) below. Distributor may require Customers to provide the own First-Line Support: however, in no event shall Siebel be responsible for First-Line or Second-Line Support. Subject to Distributor's payment of the Maintenance Fees set forth in EXHIBIT A Siebel shall provide Third-Line Support to Distributor in accordance with Siebel's then current Maintenance and Support Services Policy. Distributor shall be responsible for all support related to the Value Added Offering.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance Services Subject to the terms of this Exhibit and Licensee's payment of all Maintenance fees, MyECheck will provide the following:

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

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