Investigation of a Complaint Clause Examples

The 'Investigation of a Complaint' clause outlines the procedures and responsibilities for examining and addressing complaints raised within the scope of an agreement or policy. Typically, this clause specifies the steps to be taken upon receipt of a complaint, such as acknowledging the complaint, conducting a thorough review, and communicating findings or resolutions to the complainant. Its core practical function is to ensure that complaints are handled systematically and fairly, thereby promoting accountability and resolving issues efficiently.
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Investigation of a Complaint a. Prior to any interview of an employee under investigation, the employee shall be advised of the nature of the investigation. Such notification may be verbal in nature.
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Investigation of a Complaint. 1. The investigation shall be conducted by a person who shall have training and/or experience in investigating complaints of harassment. The Union or the Association and the Superintendent of Schools or designate shall agree on who the investigator will be for each complaint. If the complainant is not represented by a Union or an Association, then he/she may choose someone to represent him/her. The Superintendent of Schools or designate shall provide a list of a minimum of three possible investigators. 2. The complainant may request that the investigator be of the same gender as the complainant and where practicable the request will be honoured. 3. The complainant and respondent have the right to representation when being interviewed as part of the investigation. 4. The complainant has the right to a thorough and unbiased investigation, which shall begin within ten (10) working days of the time of filing of the complaint and be completed within sixty (60) calendar days, unless otherwise agreed to by the parties (the complainant and the Superintendent of Schools or designate). 5. The complainant and the respondent will be informed in writing if harassment was found or not found. 6. The complainant may be informed of remedies taken when appropriate. 7. Where remedies involve disciplinary action against the respondent the complainant has only the right to be informed that disciplinary action was or was not taken.
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Investigation of a Complaint. The Executive Director or his/her designate will be responsible for investigating complaints except in situations where it is necessary or appropriate to have the investigation carried out by an external third party. The investigator will engage in an investigation process which involves three primary stages:
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Related to Investigation of a Complaint

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Investigation of Accidents The Occupational Health and Safety Committees, as provided in Clause 22.2, shall be notified of each accident or injury and shall investigate and report to the Union and Employer on the nature and cause of the accident or injury. In the event of a fatality the Employer shall immediately notify the President of the nature and circumstances of the accident.

  • Grievance Investigation The Employer agrees to supply to the Union the names of all applicants for a vacancy, or new position in the course of a grievance investigation.

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities. 2. A department head shall be responsible for ensuring that all allegations of misconduct or other complaints against an employee on which any action is to be taken or a record is to be made shall be investigated. The investigator shall be allowed to interview the complainant prior to notifying the employee.

  • Investigation of Breach If the Seller (i) has knowledge of a breach of a representation or warranty made in Section 3.4, (ii) receives notice from the Depositor, the Trust, the Owner Trustee or the Indenture Trustee of a breach of a representation or warranty made in Section 3.4, (iii) receives a written request to repurchase a Receivable due to an alleged breach of a representation and warranty in Section 3.4 from the Owner Trustee, the Indenture Trustee, any Verified Note Owner or any Noteholder (which repurchase request shall provide sufficient detail so as to allow the Seller to reasonably investigate the alleged breach of the representations and warranties in Section 3.4; provided, that with respect to a repurchase request from a Noteholder or a Verified Note Owner, such repurchase request shall initially be provided to the Indenture Trustee) for a Receivable (each, a “Repurchase Request”) or (iv) receives a final report from the Asset Representations Reviewer that indicates that the Asset Representations Reviewer has determined that a test procedure under the Asset Representations Review Agreement has not been satisfied with respect to a representation or warranty set forth in Section 3.4 for a Receivable, then, in each case, the Seller will investigate the Receivable to confirm the breach and determine if the breach materially and adversely affects the interests of the Purchaser, the Issuer or the Noteholders in any Receivable. None of the Servicer, the Issuer, the Owner Trustee, the Indenture Trustee, the Asset Representations Reviewer or the Administrator will have an obligation to investigate whether a breach of any representation or warranty has occurred or whether any Receivable is required to be repurchased under this Section 3.5.