Common use of INTRODUCTION AND SCOPE Clause in Contracts

INTRODUCTION AND SCOPE. 1.1 This Appendix is an integral part of the Private Commercial Agreement for Local Wholesale Complete (LWC) between AT&T-13STATE and CARRIER, and sets forth terms and conditions for Operator Services (OS) and Directory Assistance (DA) calls provided as part of LWC by the applicable AT&T-13STATE ILEC. 1.2 In the context of LWC only, AT&T-13STATE will offer Operator Services (OS) and Directory Assistance (DA) to CARRIER’s LWC End Users at the rates, terms and conditions set forth in this Appendix and the LWC Pricing Schedule. OS/DA is provided to CARRIER hereunder for use only with LWC. Use of OS and/or DA provided under the Agreement and this Appendix is only available as part of and use in conjunction with LWC. This Appendix is only applicable when CARRIER is purchasing LWC, and then only as part of the LWCAL being provided (e.g., not for use separately, or with respect to any other offering by AT&T-13STATE). 1.3 CARRIER’s LWC End Users shall have the same ability to reach AT&T-13STATE OS and DA platforms as all AT&T-13STATE retail end users served via the same AT&T-13STATE end office switch providing the LWCAL from which the OS/DA call is originated, including the following: • Dialing “0” or “0+NPA-NXX-xxxx” and obtaining Operator Services, such as: • Operator-assisted dialing • Placing a Collect Call • Placing a “▇▇▇▇ to Third Number” Call • Obtaining Busy Line Verification • Attempting a Busy Line Interrupt • Dialing “411” or “555-1212” and reaching a Directory Assistance Operator for purposes such as • Retrieving a Published Telephone Number • DA Call Completion to a Retrieved Tel Number • National Directory Assistance • Reverse Directory Assistance • Business Category Search (where available) 1.4 CARRIER’s LWC End Users shall be answered by AT&T-13STATE OS and DA platforms with the same priority as AT&T-13STATE retail end users served via the same AT&T-13STATE end office switch providing the LWCAL from which the OS/DA call is originated. Any technical difficulties in reaching the AT&T-13STATE OS/DA platform (e.g., cable cuts in the OS/DA trunks, unusual OS/DA call volumes, labor strikes at the OS/DA call centers, etc.) will be experienced at parity with AT&T-13STATE retail end users served via that same AT&T-13STATE end office switch.

INTRODUCTION AND SCOPE. 1.1 This Appendix is an integral part of the Private Commercial Agreement for Attachment 271 Local Wholesale Complete Switching and 271LS Transport (LWC“Attachment”) between AT&T-13STATE AT&T-21STATE and CARRIER, and sets forth terms and conditions for Operator Services (OS) and Directory Assistance (DA) calls provided as part of LWC in conjunction with 271 Local Switching (“271LS”) by the applicable AT&T-13STATE AT&T- 21STATE ILEC. 1.2 In the context of LWC only, AT&T-13STATE will offer Operator Services (. The OS) and Directory Assistance (DA) to CARRIER’s LWC End Users at the rates, /DA terms and conditions set forth in this Appendix and the LWC Pricing Schedule. OS/DA is provided to CARRIER hereunder for use only with LWC. Use of OS and/or DA provided under the Agreement Attachment and this Appendix is are only available as part of and use in conjunction with LWC271LS. This Appendix is only applicable when CARRIER is purchasing LWC271LS, and then only as part of the LWCAL 271LS being provided (e.g., not for use separately, or with respect to any other offering by AT&T-13STATEAT&T-21STATE). 1.2 In the context of 271LS only, AT&T-21STATE will offer Operator Services (OS) and Directory Assistance (DA) to CARRIER’s end users at the rates, terms and conditions per this Appendix and the Attachment (including without limitation any pricing schedules and/or spreadsheets). OS/DA is provided to CARRIER hereunder for use only with 271LS. 1.3 CARRIER’s LWC End Users end users being served via 271LS shall have the same ability to reach AT&T-13STATE AT&T-21STATE OS and DA platforms as all AT&T-13STATE AT&T-21STATE retail end users served via the same AT&T-13STATE AT&T-21STATE end office switch providing the LWCAL 271LS from which the OS/DA call is originated, including the following: •  Dialing “0” or “0+NPA-NXX-xxxx” and obtaining Operator Services, such as: •  Operator-assisted dialing •  Placing a Collect Call •  Placing a “▇▇▇▇ to Third Number” Call •  Obtaining Busy Line Verification •  Attempting a Busy Line Interrupt •  Dialing “411” or “555-1212” and reaching a Directory Assistance Operator for purposes such as •  Retrieving a Published Telephone Number •  DA Call Completion to a Retrieved Tel Number •  National Directory Assistance •  Reverse Directory Assistance •  Business Category Search (where available) 1.4 CARRIER’s LWC End Users 271LS end users shall be answered by AT&T-13STATE AT&T-21STATE OS and DA platforms with the same priority as AT&T-13STATE AT&T-21STATE retail end users served via the same AT&T-13STATE AT&T-21STATE end office switch providing the LWCAL 271LS from which the OS/DA call is originated. Any technical difficulties in reaching the AT&T-13STATE AT&T-21STATE OS/DA platform (e.g., cable cuts in the OS/DA trunks, unusual OS/DA call volumes, labor strikes at the OS/DA call centers, etc.) will be experienced at parity with AT&T-13STATE AT&T-21STATE retail end users served via that same AT&T-13STATE AT&T-21STATE end office switch.