Internal Systems. Each Party will keep an individualized written record of each of its Product Complaints to the extent required under its standard operating procedures (SOPs) and Applicable Law. Each Party will maintain its own SOPs for receiving, investigating, tracking, following up, storing and reporting Product Complaints. Licensor may audit Licensee for compliance with the requirements under this Section 4.1(f) only for cause. Audits will be scheduled in advance and will be conducted during normal business hours.
Appears in 2 contracts
Sources: Transition Services and Supply Agreement (Urologix Inc), Transition Services and Supply Agreement (Urologix Inc)