Common use of Initial Contact, General Orientation Clause in Contracts

Initial Contact, General Orientation. (A) The Contractor shall make a good faith effort to ensure that each Enrollee or Enrollee’s family or guardian receives the Contractor’s Member Handbook. (B) The Contractor’s representative shall make a good faith effort to send new Enrollees a Member Handbook within 10 working days after the Contractor has been notified through the Eligibility Transmission of the Enrollee’s Enrolment in the Contractor’s Dental Plan. The Contractor shall maintain written or electronic records of the mailing of the Member Handbook. (C) The Contractor shall ensure that Enrollees are provided interpreters, Telecommunication Device for the Deaf, and other auxiliary aids to the extent necessary to ensure that Enrollees understand their rights and responsibilities.