Informational. Request for information only Within 1 business day Single point of contact response will be determined using the following criteria: Definition Response Time 1. Orders for new equipment provided by manager. Information conveyed to manager within one business day, then schedule confirmation 2. Equipment moves, adds If specific date requested, Help Desk staff will changes negotiate with all involved staff to confirm date. 3. Data entry service Information conveyed to data entry supervisor within one hour, then schedule confirmation provided by data entry. 4. System sign-on requests To be returned to user within five business days. 5. Centrex lines Line to be ordered within one business day. 6. Voice mail Voice mailbox with existing line - one business day.
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