Information to the Client. The merchant shall promptly and unequivocally inform a Customer of (i) the identity of the merchant at all IP, so that Customers can readily distinguish the merchant from any other third party, such as a supplier of products or services to the Merchant and (ii) where applicable (Online Payment Transactions), the merchant's location (physical address), which must be clearly identifiable on the merchant's website to enable Customers to determine whether the Payment Transaction will be a domestic or cross-border Payment Transaction.
Information to the Client. The following information may, in applicable cases, be included as an integrated part of the custody account provisions or provided to the client in another manner.
Information to the Client. In some situations it may be required by law to disclose to the participant information contained in his/her own case record. Information disclosed should be limited to that which is included in the formal case record. The formal case record should contain factual information, not counselor notes and observations. Information provided by other agencies should not be shared.
